“Fast delivery however website is misleading. I thought I was buying a 32A lead only to find it was 16A (apparently I'd missed a none obvious drop down box). Price was higher and invoice states it is a 16A/32A lead, so I assumed it could do either (incorrectly apparently).
I was then told I'd have to pay to send it back which I argued against on the grounds that the website is misleading and the invoice does not state it was a 16A lead.
I was then sent two different return labels on the one email and had to call in to ask which one I should use. The person that answered couldn't advise me and said that she needed to check with a colleague and call me back. However, I explained I needed to leave soon and didn't get a call back in a timely manner.
Not impressed”
“Hi quick simple webpage, easy selection and fast delivery ,you might think of adding tracking so customers know when the goods are arriving to mak arrangement for the courier”
“The build to order service was very quick and my WallPod was configured online and delivered the next afternoon - very good service. However, it was difficult to find out when the WallPod would be delivered once I had placed the order online, and my phone call to check was misunderstood as a complaint. This was a minor problem in the circumstances.”
