EVOGO Reviews

Name: EVOGO
Address: 201 Upwell Street, ,, Sheffield
Rating: 4.74

4.7 Rating 1,417 Reviews

95 %

of reviewers recommend EVOGO

Company Reviews

Metrics

Info

4.7

Based on 1,417 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About EVOGO:

We all love the freedom that having a car gives us.

However, let’s face it, owning a car can be a costly affair. Not only do you have to spend all your savings or take out finance to afford one in the first place but then you have the costs of running and maintaining the vehicle, not to mention the money you lose through depreciation when you sell it on for a newer model. What a hassle!

Which is why more and more people in the UK are choosing to lease rather than buy their car.

However, not all lease agreements are what they should be, often creating burdens of their own.

EVOGO is the smart alternative to vehicle leasing because you get all of the benefits of owning a vehicle, just like a traditional lease, but with a level of flexibility and a range of choice and cost that is unique to EVOGO.

You won’t be tied into lengthy contracts or complicated finance deals. And you’ll experience a premium level of service that will leave you feeling warm inside!

Ready to get behind the wheel of a brand new car? Flexible and affordable, on the latest makes and model of premium vehicles. Don't just go, EVOGO.

Visit Website

Phone:

0114 478 7430

Email:

info@evogo.co.uk

Location:

201 Upwell Street, ,
Sheffield
S4 8AL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having tried on numerous occasions to confirm a model and or availability I have given up, parlous service.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to give us your feedback. We are so sorry that your experience has not been a good one and your comments will be fed back to the team. If there is anyway that we can do to resolve the matter, please let us know but we will endeavor to use your feedback to drive improvements. With regards, EVOGO.

Posted 6 years ago

“The hand over process was much better than last time at 15-20 minutes versus almost 90 minutes with Ryan on the previous handover. However, when I received the new car it was dirty both inside and out with all of the sills covered in black dirt and the seats also marked, I also had to clean the inside of teh windscreen which was covered in black dust. The car also had a scratch on the door which I noticed imediately but which had not been noticed by your own staff. The evogo offering is great from a price / proposition perspective but the customer experience is consistently poor.”

Helpful Report

Posted 6 years ago

Hi Andrew, We're sorry that you've had a bad experience with us, we are always looking to improve our customer service so appreciate the feedback, which will be passed onto our team to look into and ensure we can improve on this in the future. Enjoy your new car, and please get in touch if there are any further comments or questions. Kind Regards, EVOGO

Posted 6 years ago

“Very measleading sales manager, poor communication, and this was through a recommendation. Very disappointing”

Helpful Report

Posted 6 years ago

Dear Reviewer, We are very sorry that you have felt the need to give EVOGO a negative review - clearly we have let you down. A member of the team will get in contact shortly to discuss your experience and to see if there is anything we can do to rectify the matter. With regards, EVOGO

Posted 6 years ago

“I don't have the breath or, effort or time to be able to explain the debacle that was getting a car through yourselves, but we'll go for it anyway. Dominic was profoundly terrible at his job. After having the car allegedly pushed back by God knows how long, due to "manufacturer delays", we had a set date, I then proceeded to book said day off work (please bear in mind that your head office in 4 hours away from us). After chasing Dominic on countless occasions, he tells me, on the bloody day, that the car hasn't arrived, this is after having booked in travel. Dominic told me that he would let me know if it arrives within allowable timescales to pick up the vehicle. After hearing nothing, I phone in at just gone midday and speak to someone else, whom informs me that Dominic has gone home for the day. As you can imagine at this point, i'm getting increasingly frustrated. The lady then says she'll call me back shortly, after having looked into this. I then receive a call back around an hour later stating that the car arrived at 10am that morning. Absolute joke, beyond recognition in fact. Due to being desperate for the vehicle, my other half had to travel up on a Saturday, 4 hours away, unplanned with her father to collect the vehicle. Best part of this, is the fact that Dominic hadn't sent us any of the documentation you require previous to this, so we spent the evening sorting through everything. To top all of this off, I was recommended to yourselves by someone that works very closely with your company. Horrendous.”

Helpful Report

Posted 6 years ago

Dear Oliver, I am sorry to hear that you have had a bad initial experience with ourselves, we are always keen to receive feedback such as this to ensure we can improve and resolve issues better and in a more professional manner. I remember this incident occurring and since this occurred we have changed process and at the time Dominic was a new member of staff and we have put him back through staff training. I can only apologise for initial experience and reassure you that any further dealings will not be as traumatic. I truly hope your enjoying the new vehicle and look forward to showing you a more professional service when we look to renew yours sincerely Keith Heaviside Head of Evogo

Posted 6 years ago

“I contacted evogo to enquire about leasing an M4 - one of the most expensive cars on their price list - but with a few outstanding questions. The responses I received were slow, and didn't contain the answers to the questions I asked. When enquiring about other vehicles I sometimes had to wait a long time for a response or didn't get the answers I needed without following up. All in all a disappointing experience from evogo which felt like they didn't care for the business. It's a shame as I had been recommended evogo, but couldn't say the same. A let down which didn't fill me with confidence and caused me to place an order with a different company.”

Helpful Report

Posted 6 years ago

Good Morning James, I am sorry to hear that you feel you have been let down by my team at Evogo. Even though we are very busy my team have no excuse in poor response times. We strive to offer excellent customer service and I will be looking into why this has not been the case, we keep very indepth logs of telephone and email conversations so it wont take me long to establish the route of the issue and I will gladly report back and hopefully resolve this issue moving forward. Thanks Keith

Posted 6 years ago

“contacted to discuss a new deal, reply was by email , rang to speak to the consultant and left a message nothing heard for nearly a month when an email out of the blue lands to tell me I've been successful with my credit agreement!! - seriously after nearly a month of zero contact no returned calls not even acknowledgement of my email and completed credit form they expect me to enter into a contract? - very amateur company I guess the good reviews are when it goes right or do people forget the issues just to have a new car on their drive , anyways back to the manufacturers for me I've just returned a c-class with no penalties don't let the horror stories of leasing put you off , however look elsewhere than here there are more professional companies - oh and evogo if you want to get in touch you have all my contact details please send me an email and I will try and respond within in a month!!!!!”

Helpful Report

Posted 6 years ago

Good Afternoon Tom, I am head of Evogo and I am very disappointed that you feel you have not received the excellent levels of service that we do strive to achieve. I am more than happy to investigate and understand why its taken one of my team a month to reply to you, applications are straight forward and are processed in no more than 48 hours maximum. Looking at your initial inquiry I can see this was made on 3rd May, so I will look through our systems, identify what the issue has been and will more than happily feed back my findings. We are always looking to improve the customer experience and I can only apologise if we have not matched your expectations. I will be in touch later today. Regards Keith

Posted 6 years ago

Dear Mark, I have responded to your private email and hopefully explained the reason why your application took so long. If I can be of any assistance do not hesitate to contact me direct Regards Keith Head of Evogo

Posted 6 years ago

“I have had leased with EvoGo for 2years, two of the staff members had always been good to me, but since I wasn't able to afford to carry out my lease, I was in absolute shock of how I was treated when returning the car, I had one damaged tyre yet they are charging me for 3 tyres, my t&C's say that if your caught with the smell of smoke in the car its a £200 charge, I don't smoke yet I have been charged £500 as a smoking charge in the car. I was told I could have 12,000 miles for the year or I was to be charged which is fine but I returned the car with only £10,000 miles and I am being charged for the mileage not stated in my T&C's that I have a certain mileage each month. the company have gave me a £2000 charge because I've returned the car, yet if I was to take another car with them they'd wipe the charged. hmmm sounds like a good scam to me, I read in the paper that taking a lease car is horrendous because they make up these charges when you are no longer leasing as a punishment for returning your car which I didn't believe until now. I have 15days to pay this fee, although I have made them aware that the only reason of me returning the car was because of change in circumstance for a few months, I was going to take another car with the company from mid June, but now I am glad to be out of it now I know the rumours are true. Don't Lease If I was you!!!”

Helpful Report

Posted 6 years ago

Hi Danielle, Thank you for taking the time to review us. We're very sorry that you've had cause to complain about our service after using us for 2 years. We assure you that this is not typical for EVOGO and may simply be a matter of miscommunication. A manager is dealing with the issue and is currently discussing a resolution with you. With regards, EVOGO

Posted 6 years ago

“All they do is lie to you, they do not keep you updated on what have been paid, they do not make you aware or refund you for over payments if you've made one by mistake, they tell you different charges for wear and tear on the vehicle, the charges given in the invoices are different to quotes in t&C's and to con you even more they will wipe all of your charges away for you if you take another car with them (if those charges existed and the reasons why, would they really let you walk away without paying a penny for the so called damages they claim you have caused? , they are extremely rude to you when bringing back your leased vehicle. Nobody can tell you the closing time of the shop, I would never recommend this company to anybody and I would never return to this company or to leasing every again”

Helpful Report

Posted 6 years ago

Good Evening Jodie, I am really sorry to hear you have had a bad experience with EVOGO. I am happy to look at any points raised and answer any queries direct> I would not allow any over payments to be withheld unless there is arrears on your account that need to be covered. I am more than happy to get my head of accounts to send across a full statement of account showing all incoming and outgoing payments. Our damage policy is very transparent and we would happily discuss any issues you have with off hire damage of mileage excess bills. Our opening and closing times are clearly printed on our website Monday - Friday 8am till 6pm, but if returning a vehicle we request no later than 4pm so that we can take it through the off hire process and discuss any issues whilst your still here. And finally if any of my team are rude I would request you send me a formal complaint, i will not tolerate any rudeness from my staff to customers or customers to my staff. If you wish to discuss any of your points further please call me on 0114 478 7430. Kind Regards Keith Head of EVOGO

Posted 6 years ago

“Seeing as writing a review is the only way to get a response here is our reply to your review reply seeing as you have given us no other way to reply. To whom it may concern. Thank you for your reply. This is the only form of reply that we have had since this ordeal began. For starters we were issued multiple fines that were not for our car. When we called to clear these up there were fines that were not taken out of our name. It was a totally different car. This happened about 3 different times. To which we then we're issued with an invoice from a council in London. We called our agent to talk to evogo after all of that because it seemed none of our calls were being dealt with. Yes we did incur some bus lane fines ourselves which we were fine with paying. As for the damage I totally agree that we will pay for damage that was done while under our use. The issue we have is that we are being charged for 2 tyres when clearly photos are being duplicated and trying to charge us for 2. I too took photos of the damage and can prove it is only 1 tyre in need of fixing. We also acknowledge one of the side doors needs fixing. However there is now 2 that we are being billed for. Now there is a random scratch which a photo was sent to us of in the other side door which was not there when we had it. I waxed the car myself and it was not there. I have a close family who have also been charged with the same so this is not the first time. We have called the office and been transferred back and forth. Left messages for Dean to get back to us sent email to him as instructed by the office and still no reply. The charges we are responsible for we totally accept. That is not the issue. The issue is the extras we are being charged for that we know are not our fault. I should have photographed the whole car inside and out had I known this was going to happen. Still have yet to get a reply for any of our problems yet get another invoice this morning.”

Helpful Report

Posted 7 years ago

Dear Sonatane, We are sorry to hear you have grievances with our procedures. Looking at processes on fines, we only ever issue these on a transfer of liability, if the vehicle you are driving happens to collect a parking, speeding or any other kind of fine, we transfer the liability to the driver at the time of the incident, I cannot see any issue here as all fines etc are clearly labelled by the authority with a registration and date stamp, once liability is transferred you can obviously contest the fine with the local authority. On off hire damage we have a very transparent process, we provide 99% of our customer with brand new cars, if the car returns with damage we make a judgement if it can be classed as fair, wear & tear or whether we need to recharge for the damage to be repaired. Your car was returned at 5 months old I have assessed the damage and cannot understand where the issue lies, we have charged the repair out at cost. We are sorry you feel aggrieved that we charge to repair damage, but unfortunately we cannot cover bills for damage that EVOGO has not caused. We also stipulate in your service level agreement you have 10 days to contest your damage, and we are to supply digital images, on/off hire sheets and also an estimate for the work to be carried out, please let me know if you have not received any of these items. I would also be very interested to know who within Evogo you have been trying to contact and leave calls and messages for, so that training can be offered to our staff member that may not have been dealing with you grievance. Many Thanks Evogo

Posted 7 years ago

“Hard work company to deal with, simple queries over email take days to get responded too. Upon finally getting what we needed and submitting an application things went silent for nearly a week. Apparently they only do a soft credit search, but they then said that underwriters had said they would require £700 deposit instead of the £320. With the highest credit score you can get (999 on Experian) we queried and asked for underwriter details but they wouldn't provide. As yet, we can't see a search was even made, but that might be taking a while to show. I believe they have done this to quite a few people”

Helpful Report

Posted 7 years ago

Dear Sir/Madam, We are sorry to hear that you are unhappy with our decision and our underwriting policy. As you point out we do a soft search and if your aware of what a soft search is, you would be fully aware a soft search will not show up on your credit profile. Also with data protection rules we cannot disclose what they have found in your credit history, or if you have failed to meet our credit score. We do everything we can to offer a facility to all customers and the offer to pay a little extra upfront to ensure new gain a brand new is quite standard throughout the industry. If our offering has proved not to your satisfaction I hope you find a deal in the marketplace that suits what your looking for. Kind Regards Head of Evogo

Posted 7 years ago

“Numerous delays in new vehicle arriving, complete lack of communication to inform me of the delays. I had to personally make contact several times to find out any information. Asked to speak to a senior member of staff as I wasn't happy with how my order was being handled but have had no response.”

Helpful Report

Posted 7 years ago

Good Afternoon Jake, We are sorry to hear that you feel we have let you down with our service levels, I have spoken to the team member that was looking after you initially and there was confusion over a cancelled and re ordered vehicle, this then led to a longer lead time from manufacturer. We apologise if you feel there has been a lack of communication and I have requested your receive a call from our Sales Manager. We can offer a number of suggestions to assist until your new vehicle arrives, but we are at the hands of the manufacturer in regards to how fast they can build and deliver your new car.

Posted 7 years ago

“Applied for a car and got told I had to pay 3 months payments upfront. The reason for this was apparently my credit score was low. Checked my credit score online and it was excellent. Spoke to the manager regarding this and explained to him that my credit score is excellent and there must of been a mistake when inputting my information into the computer which has given me a low score. I know this from by working in the financial sector that if you input wrong information it can give you a low score. So I requested the manager to re submit my application just so that we can rule out any error that could of possible have been made. I have waited 3 weeks and have not heard anything from the manager. I have emailed him again in hope he will at least reply and say yes or no.”

Helpful Report

Posted 7 years ago

Good Morning Mr Chahal, we operate fair credit scoring facility and all decisions are completed by our experienced underwriting team. We are not made aware of their decisions but we do have to abide by their decisions. I understand you may have a grievance with not being accepted, but we can only point you to a credit reference agency to see if there is anything that maybe effecting your rating. We do look at other criteria but once again we do not get the underwriting decision just a simple Yes or No. We thank you for your application and sorry we cannot assist on this occassion

Posted 7 years ago

“We placed an order for an Audi A3 which we were informed would be ready approximately 3 months down the line but this could not be guaranteed however if it was not ready when we required it there would be a similar car to tide us over until it was ready. Although we needed a car in about 10 weeks we could manage for a couple with a stop gap or maybe even without a second car so we thought this was acceptable and therefore in good faith paid a deposit equalling the monthly payments. In the month leading up to the time our previous lease deal (through the NHS) was due to finish we contacted evolution on a number of occasions to get updates as to where they were with the A3 we had on order. Each time we were told that there were no updates but not to worry as there would be something in stock that they could put us in until it was ready. The week our previous car went back there was still no information on when our order would be ready. We were then offered 2 cars as a stop gap. Neither of these options were similar to an A3 and were both over £150 a month more. We were informed that we would have to pay the going monthly rate for these which was not an option as was way over the budget we had set and nobody could tell us if this would be for one week or 6 months as there was still no word on the car we had ordered. At this point, hugely disappointed and frustrated we asked for our deposit back and order to be cancelled as they could not fulfil their end of the agreement. We did receive a refund of £250 quite promptly on the 3rd of May but this was £6 short of the amount we had parted with 2months earlier. All in all a very disappointing experience especially given the company came highly recommended by family members who luckily for evolution still use the service.”

Helpful Report

Posted 7 years ago

Dear Ms Harrison, I am sorry you feel you had a bad experience with EVOGO, I have read through all your comments and can fully understand your frustration. Unfortunately the only part of the whole process we do not control is the manufacture of the vehicle and are at the hands of each individual manufacture on lead times and delivery. We are always working really hard to meet all customers expectations and the policy for my team is always to offer lead in vehicles which we will swap out as soon as the new vehicle arrives, this option has proved successful and is used on a regular basis. Looking at your comments I feel the team were clear in the outset regarding the variation in initial delivery times, and did offer you solutions to fulfill the gap, but once again I am sorry you feel this did not meet your expectations and hope that if you look to use us again we can get somewhere closer to what you expect, i have arrange for the other £6.00 to be refunded and will look into why a full refund was not issued.

Posted 7 years ago

“Very poor service from Evolution / Evogogo. Consistent failure to return calls and emails. eventually agreed a price of £400 per month for a car, for which I asked for the full spec etc. Received a call from their accounts team trying to take a deposit and direct debit based on monthly payment of £515. Queried that, and that was the last I heard from them. Ended up going with an alternative company whose service is way ahead of Evogogo.”

Helpful Report

Posted 7 years ago

Mark, we apologise that you feel you have a bad experience with EVOGO, we are more than happy to look into this and use it a a basis to improve on any areas that we are not offering 100% customer service. We have seen some periods of rapid growth in the past 6 months and this has caused a few issues around customer service, but we have recently increased our staffing numbers and its already shown massive improvements in how we look after people. I am glad you managed to source yourself a vehicle and I hope you'll give us another try in the future

Posted 7 years ago

EVOGO is rated 4.7 based on 1,417 reviews