Everything5pounds.com Insights

Everything5pounds.com have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their returns process.

 

B-
Happiness Grade
A

Price - Excellent

94.74%
Industry Average
" Lovely clothes for such amazing price. The clothes are trendy and high quality. "
- Anonymous
" some lovely clothes at an affordable price. postage is quite expensive though. "
- Anonymous
" The items are at a very good quality for the price . "
- Anonymous
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E

Returns Process - Difficult

42.86%
Industry Average
" Good idea. Some sizing way off and some clothes been in storage a long while therefore should offer free returns or prepaid return. "
- Barbara-Ann Hornby
B-

Refunds - Average

66.67%
Industry Average
" Great quality clothing at amazing prices. Quick to refund on returns too. "
- Sue Beverley
" I had to return a couple of things due to them not fitting right but that happens when buying online! Unfortunately the items I sent back couldn't be replaced in the correct size as they were out of stock but I was refunded quickly and have even made more purchases! Very happy and would shop there again. "
- Charlotte Wakelam
" Really cheap clothes which are ok quality for the price. Had to send shoes back as too small and refunded within 2-3 days. Very quick delivery. Very pleased with my new summer outfits. "
- Jackie Moore
A-
88.89%
Industry Average
" Prompt service great stuff - particularly shoes- this firm is a pleasure to deal with "
- Brenda Pearce
" Great variety of goods. Great customer service. Should you need to return anything - no problem and they'll even return some of initial postage cost. Brilliant all round! "
- Anonymous
" I order from them all the time. At everything5pounds, I get bargains all the time. Great customer services. Great company. "
- Anonymous

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Alice, Customer Support