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Evergreen Direct Reviews

4.7 Rating 2,042 Reviews

94 %

of reviewers recommend Evergreen Direct

Company Reviews

Product Reviews

4.7

Based on 2,042 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 20th March 2024

Evergreen Direct 5 star review on 20th March 2024

Evergreen Direct 5 star review on 20th March 2024

Michelle Johnson

Evergreen Direct 5 star review on 20th March 2024

Evergreen Direct 5 star review on 24th February 2024

Evergreen Direct 5 star review on 23rd February 2024

Evergreen Direct 5 star review on 19th January 2024

1015

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most pleasant experience i have ever had when dealing with suppliers. 5* service!!! Sam has been extremely helpful from the very beginning of my enquiry till the very end. I was guided through every single step of installing the UV plants. Also Sam helped to design window boxes for us which looked absolutely amazing. I am really happy with the service and how helpful the team is. I highly recommend Evergreen Direct to everyone and i will definitely be buying more!”

Helpful Report

Posted 1 year ago

Thank you for such a lovely review. Sam is a super asset to the company and glad she supported you through your purchase. We look forward to your return custom

Posted 1 year ago

“Such a brilliant company. Thes best artificial plants I have ever purchased. They even potted them up for me so I didn't have that faff when they arrived. Service perfect, delivery quick! Thank you Evergreen!”

Posted 1 month ago

Dear Samuel,Thank you so much for your fabulous 5-star rating of Evergreen Direct! We truly appreciate your kind words and are thrilled to hear that you think we are such a brilliant company. It's fantastic to know that our artificial plants were the best you have ever purchased, and we are delighted that you were pleased with our potted arrangements. Providing a hassle-free experience is our goal, and we're glad we could deliver on that for you. Thank you for acknowledging our excellent service and prompt delivery. We are grateful for your support! Sincerely, The Evergreen Direct Team

Posted 1 month ago

“Would have been fine, but they stuffed two trees into the one box, causing one to arrive misshapen - disappointing, and presumably just to save themselves a few quid. Will hopefully be able to get the plastic to a decent shape, but wouldn’t expect to have to do this, given the price.”

Posted 2 months ago

The two trees in one box deliberately and not to cut costs at your expense, I assure you. Ensuring the trees are tightly packed helps prevent any damage such as lost foliage or broken branches during transit. It's important to mention that we uphold a sustainability policy aimed at reducing excessive packaging whenever feasible. Very much like artificial Christmas trees the foliage on our trees often arrive flat and the foliage needs dressing to ensure it looks as realistic as possible before putting on display. I will link a video below with the easiest way of doing this. I completely agree the trees do not look at is most realistic until the dressing out has been completed. I would encourage you to do this before deciding how you feel about the tree. Should you find the tree still unsatisfactory, we do offer a comprehensive returns policy. https://www.evergreendirect.co.uk/dressing-out-your-product-i49 If you have any further issues, do not hesitate to get in touch.

Posted 2 months ago

“I have bought several items from evergreen direct and was initially happy with the service and look of the items. However as seen with some other reviews the items do not last as expected and if the stems are wooden they do not stand up to rot even though they are advertised as outdoor plants. I believe that there is a quality issue with the manufacture and to stick to the 1 year warranty means you have no come back. I was offered a discount to buy again but it just seems to be good money after bad if I accepted. Disappointed that the quality is not something that the company will just blame their manufacturers on as they are the supplier that picked them!”

Posted 2 months ago

“Fabulous products, bought 2 cypress spiral trees with black cubico pots and all are of high quality and look great! We had a product missing originally, due to 3rd party delivery hub, but resolved by Evergreen Direct within 24 hours. We will be ordering bespoke hedging in the spring. Thank you Sam for all your help. 5***** products with 5***** service.”

Posted 3 months ago

Thank you for your lovely review. We are glad your problem was resolved efficiently. We look forward to your returning custom

Posted 3 months ago

“This is the 3rd order I've placed for artificial plants. They have a good range to choose from, they're very attractive & make fabulous displays for areas where it's not practical to have living plants. They also deliver very quickly”

Posted 7 months ago

Thank you so much for your 5 star rating! We really appreciate your loyalty and are glad to hear that you have been pleased with your orders of artificial plants. We are thrilled that our range gives you the chance to create gorgeous displays like the one you shared a photo of! We love it when customers can be creative and use our products to make their own displays.

Posted 7 months ago

“Faultless Faux. After years/ Decades of repeatedly replacing shrubs and trees etc in the garden, I discovered Evergreen Direct and wow what a transformation. Everything is delivered within a few days of ordering. Great selection of products,faultless customer service. Thanks Sam.”

Posted 7 months ago

Thank you so much, Carol, for your wonderful 5-star rating of Evergreen Direct! We appreciate your loyalty and feedback and are thrilled that our products have made such an impactful transformation to your garden. We look forward to continuing to provide you with products and excellent customer service in the future. Thank you once again!

Posted 7 months ago

“Weve had the bespoke hedges for 4 years now absolutely spot on and had so many comments from people. We went on to buy the spiral tree, what an absolute let down. The tree snapped due to 50 mile winds but when I went to look only after 8 months of purchasing this product the whole of the bottom of the plant had rotted away. So I decided I would try and save it to put in a pot quite a few months later I came too early it recently all the plastic branches dropped off. Rot had set in all the way up. Complete waste of money!!”

Posted 8 months ago

“Great quality, very realistic had no problems so not really needed customers service except when a car ploughed into one of our plants. The pot was needlessto say destroyed but as you can see from the video the plant itself is fine even though it was under the car. Emailed customer service to enquire about purchasing replacement pot Sam was terrific and they are kindly sending an insert with it for us. We also purchased a hedge which we loved.”

Evergreen Direct 5 star review on 8th August 2023

Evergreen Direct 5 star review on 8th August 2023

Evergreen Direct 5 star review on 8th August 2023

Posted 8 months ago

Thank you for such a lovely review. We were sorry to hear about the demise of your poor planter and glad that we could help again

Posted 8 months ago

“A pleasure to buy from Evergreen. Just like companies used to be in the good old days when customer service meant something. From the great advice at point of contact, to the excellent, well-priced product delivered promptly, this was a completely pleasurable experience. No hesitation in recommending them.”

Posted 8 months ago

Thank you so much for your 5 star rating of Evergreen Direct! We are thrilled to hear that you had a "completely pleasurable experience", and that you would happily recommend us to others! It is wonderful to hear that we provide the excellent customer service and product quality that reminds you of the "good old days". We are delighted that you enjoyed shopping with us and look forward to helping you again in the future.

Posted 8 months ago

“Excellent product Buxus Balls”

Posted 9 months ago

“Called yesterday afternoon enquiring about outside trees. Sam was extremely helpful advising me what type of tree for outside and tub. We are not quite ready to put it up yet but had it out box and looks great. Ordered yesterday afternoon and it arrived 9am this morning excellent service and great price. Would recommend yous company to others.”

Posted 9 months ago

Thank you so much, John, for the 5 star rating! We are pleased to hear that Sam was helpful in recommending the right type of tree for your needs.

Posted 9 months ago

“Start to finish Evergreen Direct were excellent. From the initial contact asking for help with individual plant selection, through placing the order, to aftersales (when I discovered I had over-ordered and needed to return some plants), Evergreen were outstandingly helpful. Couple this with exceedingly competitive prices and beautifully manufactured, realistic plants, I cannot recommend more highly.”

Posted 11 months ago

Thank you so much for your 5-star rating of Evergreen Direct. We are thrilled to hear your positive feedback! It was our pleasure to provide outstanding help throughout the process from purchase to aftersales, and we are glad our competitive prices and high quality products helped to make your experience with us as positive as possible. We appreciate you and your support!

Posted 11 months ago

“Thank you to the team at Evergreen. I purchased several items including Buxus Shrubs and could not be more pleased with them. I was a little unsure as to how to make the shrubs look right when they arrived but after a phone call to a lovely lady who explained how to 'dress out' the branches they look great. My garden is looking fantastic and I will buy again. I am not able to look after real shrubs properly due to age and these items have bought joy back to the space.”

Posted 11 months ago

Thank you so much for your 5-star rating, Sheila! We really appreciate the kind words and are delighted that you have been so pleased with your purchases and our customer service. We look forward to continuing to bring joy to your garden and thank you for being a loyal customer!

Posted 11 months ago

“Unfortunately our experience has been poor. Some of the product pictures are misleading so, **read the small print** and if that doesn't help, contact the company before you make a purchase! We submitted a trial order with a view to using Evergreen Direct for our fast expanding events planning and hospitality businesses. We were disappointed when the order arrived as it wasn't as expected (note: there have been previous comments in reviews regarding this). The after-sales customer service became a bit of a battle with, what can only be described as, an argumentative member of staff. It took a number of emails to provide us with basic, helpful information which resulted in additional costs. Two of the bushes had leaves missing which we found in the bottom of the box but due to the difficulty with after-sales, we'd already decided at this point not to place further orders and therefore didn't raise this problem. We are raising it now to alert others to what we feel is a quality issue. Had the after-sales service been a more positive experience, this review could have been prevented.”

Posted 11 months ago

Dear Alison, I am so very sorry to hear how disappointed you have been with the products and service you have received. I take all such complaints seriously and have explored what the issue was with the products and tracked all correspondence between you and our customer care manager. I see the problem was you ordered one of our bushy buxus balls which you were expecting to receive in a pot but you recieved the product on a stem only. We offer the service of adding a pot to most of our products online so on the listing we have pictures of them with and without a pot. In the description, we explain the process that you can order the product only if you have your own pot at home or for customers that are looking to plant directly into the earth. Alternatively, if you would like to take advantage of the potting-up service we have a range of planters to select from. I can see that if the product description was not read and you bought based on browsing the pictures only this may message may not have been communicated to you which would explain your disappointment. I have looked at the correspondence with our customer care manager who sent across some information on how you could resolve the issue with instructions on how you can plant the product into both your own planter at home or the earth, and also directed you to the product description which outlined the aforementioned potting process. I can't detect any hint of anger in the emails but if I am missing anything then please do sent this in directly to me at enquiries@evergreendirect.co.uk Our bushy buxus balls in one of our customer's favorite products with a 5* reviews. All reviews attached to this product are positive. https://www.evergreendirect.co.uk/artificial-plants-c2/topiary-plants-c27/artificial-bushy-buxus-ball-p79 Beauty of course is in the eye of the beholder and if you are still dissatisfied with this product then please do return this to us and we can either swap it for a potted item or refund it for you. Kind Regards, Georgina

Posted 11 months ago

“Not quite as bushy as the advertised tree on the website . Needs More branches .”

Evergreen Direct 3 star review on 10th April 2023

Posted 1 year ago

Many thanks for taking the time to review. We are so sorry to hear you are disappointed with the olive tree. To help it look bushier we would recommend dressing the foliage out a little more by separating all of the branches and pulling into the position you would like this to display. If this does not provide sufficient volume to the foliage then please do return it to us and we can either exchange or refund this item for you. Kind Regards, Evergreen team

Posted 1 year ago

“Given the price of the product and it’s advertised for outside spending over £300 on 2 Buxus Spirals I expected the product to last longer than 2 years we purchased on 5th March 2021 . It is beyond repair having snapped off at the base . The manufacturer has no interest in replacing and Evergreen Direct have offered me 10% on any future order.”

Posted 1 year ago

Hi Cathy, I am so sorry to see that these have snapped. Please let me reassure you that if these had snapped within the warrenty period we would have replaced these without question but your warrenty expired over a year ago. We did submit these pictures to the manufacturer because like you, we were disappointed. Sadly they were not able to replace for you since the warranty had expired so long ago. Kind Regards, Georgina

Posted 1 year ago

“Fantastic Service and products I ordered them last Friday for Mother’s Day My mum received her hanging basket today she phoned me five minutes after delivery absolutely thrilled 💕💕she thought they were real 😘😘 she is 86 years young we live 500 miles away and it’s difficult to know what to buy her Thinking what she would like next time”

Posted 1 year ago

Thank you so much for the wonderful 5-star rating. Its great to hear that your mum was thrilled with the hanging basket and that you were able to get her a fantastic gift from all that distance away! Thank you for your kind words and glad we could be part of creating a lovely Mothers Day present

Posted 1 year ago

“The most pleasant experience i have ever had when dealing with suppliers. 5* service!!! Sam has been extremely helpful from the very beginning of my enquiry till the very end. I was guided through every single step of installing the UV plants. Also Sam helped to design window boxes for us which looked absolutely amazing. I am really happy with the service and how helpful the team is. I highly recommend Evergreen Direct to everyone and i will definitely be buying more!”

Posted 1 year ago

Thank you for such a lovely review. Sam is a super asset to the company and glad she supported you through your purchase. We look forward to your return custom

Posted 1 year ago

“Ordered Mother in Law Tongue Plant, it arrived today and I am 100% delighted! It is so realistic! You would never know this was artificial. I looked at many websites before ordering and am so glad I chose Evergreen! Great price too! Thank you!”

Posted 1 year ago

Thank you Maureen for your lovely review. We are glad you like your Mother in Law Tongue, its is a great product.

Posted 1 year ago

“Amazing! The most realistic fake plants I have seen. Thank you Evergreen for more great products and always being at the end of the phone for advice.”

Posted 1 year ago

Hi Florence, thank you for a lovely review and taking the time to leave a comment. We always to provide the best possible customer service and are on hand to give support and advice. We are glad you liked your plants we aim to only supply the highest quality products.

Posted 1 year ago

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Evergreen Direct is rated 4.7 based on 2,042 reviews