Page 3 of 3 for Evergreen Direct Reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

“There plants are very realistic, and looks so good, but they are maintenance free. So they make me happy by looking good with no fuss.”

Evergreen Direct 5 star review on 9th March 2018

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Posted 6 years ago

“I just love plants but unfortunately am not very green fingered. These artifical trees and plants are so realistic that you have to look twice. Great products and fast delivery too.”

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Posted 6 years ago

“I had previously looked at a similar sized artificial bamboo in IKEA. I could not believe how plastic and unrealistic it looked. I knew then, I needed to look around for a better quality one. I found Evergreen direct through a search, and was impressed with the web site layout and its ease of use for options. I kind of knew I didn't need to look anywhere else, and so ordered a 6' palm with suitable pot. It arrived within days, and after unpacking, siting, arranging the stems and leaves by referring from the website photo. (Quite important to achieve a realistic look) Also dressing the top of the pot with the stones provided which is really easy to do, they set hard and finish off the pot nicely. The palm looks so good, I am really pleased with the look, feel and quality of it. The value is very good too, so much so I'm going to be ordering a similar sized tree for my entrance hall from Evergreen direct. Simply not interested in looking elsewhere as I know I will not be disappointed.”

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Posted 6 years ago

“Purchased these to go in pots on our house, they look fabulous.”

Evergreen Direct 5 star review on 18th July 2017

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Posted 6 years ago

“Very disappointed, although classed as a 4ft 'shrub' it was rather bare of 'greenery. Did not use as intended.”

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Posted 6 years ago

We appreciate you taking the time out to give us feedback. I am sorry you are not happy with your Buxus Shrub. To our credit and our determent we are not particularly clever on Photoshop so any images we display on our website have not been manipulated in anyway. I appreciate it is not always easy to see exactly what a product is like on screen which is why we do have a full returns policy should you not be 100% happy. If you would like to return simply send back to us and we will immediately credit the card you made payment on. If you require any assistance with this then simply give us a call on 01751 417776. Kind Regards, Georgina

Posted 6 years ago

“Absolutely perfect. The hanging baskets look a real treat and the Maple wall just sets off a private corner in the garden. Would definitely order from this company again”

Evergreen Direct 5 star review on 31st May 2017

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Posted 6 years ago

“Purchased 3 Deluxe Buxus Balls to replace plants in front garden containers, very happy with purchase, they look good and delivery was very quick”

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Posted 6 years ago

“The artificial hedges came on solid wooden frames that slotted into my window boxes very well. All measurements were accurate and the quality of the fake hedge was good (longer pieces than usual). My only complaint was that the top of the hedges looked a bit bald in paces, mostly where the hedging panels had been bent over the top edge. On the plus side, an extra piece of hedge matting had been sent with the delivery, so I cut up pieces to staple onto the frame.”

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Posted 7 years ago

“Very quick receipt and a good price.”

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Posted 7 years ago

“Perfect Product- Amazing price- The best customer service I have received in a long time”

Evergreen Direct 5 star review on 13th December 2016

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Posted 7 years ago

“I expected to receive plants set in pots. What I got were bare stalks and a large bag of cement into which the stalks had to be "planted". What a dirty mess. I would not recommend Evergreen.”

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Posted 7 years ago

Hi Mark, You ordered 3 plants from us- the potted Orchid which comes as standard in a little black pot, you ordered a grass plant to be potted in a small planter which we did, and lastly you ordered a Croton plant which you requested without a pot. On the website it does state that if a pot is not selected this arrives with a stem which enables you to anchor the plant into the ground or the planter of your choice. What you have referred to as concrete was actually a bag of complementary bonded stones to put onto of you of the grass plant we potted for you. Instructions were emailed and also enclosed in you package with how you apply the stones. I am sorry there had been a breakdown in communication here and that this wasn't clear to you when you received your goods. We are always happy to accept the return of the plants for a full refund if you are not totally satisfied with your order. Kind Regards, Georgina

Posted 7 years ago

“I always feel a little anxious when ordering on line but any fears were allayed when I found it extremely straightforward to speak to a real person to confirm something. The topiary balls arrived in perfect condition and now sit in a pair of old urns, looking amazingly authentic . I will have no fears ordering in the future.”

Evergreen Direct 5 star review on 19th October 2016

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Posted 7 years ago

“Excellent service, easy to follow website, prompt delivery and delighted with the plants and planters which are exactly as described. Thank you.”

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Posted 7 years ago

“The plants look brilliant - neighbours and family have all admired them. So much so that I haven't had the heart to tell them that they are artificial plants! I guess they'll notice when they still look the same in the dead of winter - brilliant!”

Evergreen Direct 5 star review on 1st September 2016

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Posted 7 years ago

“Not quite what I was expecting...”

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Posted 7 years ago

We do have a full returns policy if any products do not quite meet your expectations.

Posted 7 years ago

“Terrible customer service. We phoned Customer Service & they confirmed we could specify delivery for a day the following week as we would be away until then then. When we ordered we specified delivery for the next Monday but they delivered on the Friday beforehand. This has caused us significant problems. When I complained Customer Service said it was the delivery companies fault and nothing to do with Evergreen. They also said they couldn't monitor deliveries by their delivery company because they closed on Saturdays which is irrelevant as the delivery was on a Friday. A company that treats customers with such disdain does not deserve to be in business. The artificial flowers are okay, but the "stones" that come with them were in a package with a mass of tape around them making it very difficult to open. The "stones" were extremely small and covered with a gloopy glue. There were no instructions on what to do with them and putting them onto the container was an extremely messy business with stones and glue getting everywhere. I recommend people avoid this company.”

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Posted 7 years ago

Dear Adrian, We appreciate you taking the time to give feedback. We also appreciate your frustration on this order as it is shared with our team. In order to take delivery on a Monday we have to dispatch an order on a Friday and send it on a next working day delivery service. For some reason our external courier company (APC) upgraded your service without notifying us and actually delivered it to your property on the 30th July which was a Saturday. This is a service that the couriers usually charge for, and is not something we would expect them to do without instruction. Due to our office hours being Monday-Friday 9am til 5pm we were not notified about this issue until Monday 1st August by then the parcel was already with you. We have passed on your feedback to APC who have apologised for the inconvenience this has caused, and we at Evergreen reiterate this. In terms of the pre glued stones, we send these separately in a bag for you to apply in situ to ensure the stones do not come lose in transit and scratch your planter. The instructions on how to apply these stone are on your dispatch email and it is as simple as emptying the stones, onto the top of the planter, making sure they are level and leaving to dry. If you ever need any further assistance with you plants then give us a call and we are happy to talk you through what is required step by step. I hope now all you planting is delivered and in situ you are happy with the final result. Thanks again for your order with us and taking time out to give feedback (all taken on board) Kind Regards, Georgina (Evergreen)

Posted 7 years ago

“Received in excellent health. Courier was very considerate of parcel (it wasn't marked as live plants). The money tree is lush and full, incredibly healthy, while the aloe vera plant is healthy and abundant large leaves/stems. Fabulous purchase, will definitely use this company again....”

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Posted 7 years ago

Really appreciate you positive review and delighted to hear how satisfied you are with the shrubs you have recieved. Warm Regards, Evergreen

Posted 7 years ago

“Loads and loads of leaves fell off I spent hours and pounds glueing them back on anf they ate fading after first summer sadly disappointed”

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Posted 7 years ago

Thank you for taking the time out to feed back to us. I am very sorry to her your disappointing review. If you feel you have received a defective product we do have a full returns policy. The red maple tree is part of our ornamental indoor product range so is not suitable for outdoor use and unless protected like any fabric if exposed to direct sunlight will fade. We do have a range or UV stable products which have been protected against discolor or fading when exposed to direct sunlight, perhaps a product from this range would be more suitable. If you would like some further information on this then do not hesitate getting in touch. Warm Regards, Evergreen

Posted 7 years ago

“I had previously looked at a similar sized artificial bamboo in IKEA. I could not believe how plastic and unrealistic it looked. I knew then, I needed to look around for a better quality one. I found Evergreen direct through a search, and was impressed with the web site layout and its ease of use for options. I kind of knew I didn't need to look anywhere else, and so ordered a 6' palm with suitable pot. It arrived within days, and after unpacking, siting, arranging the stems and leaves by referring from the website photo. (Quite important to achieve a realistic look) Also dressing the top of the pot with the stones provided which is really easy to do, they set hard and finish off the pot nicely. The palm looks so good, I am really pleased with the look, feel and quality of it. The value is very good too, so much so I'm going to be ordering a similar sized tree for my entrance hall from Evergreen direct. Simply not interested in looking elsewhere as I know I will not be disappointed.”

Helpful Report

Posted 6 years ago