Evergreen Trees & Shrubs Reviews

4.70 Rating 1,673 Reviews
94 %
of reviewers recommend Evergreen Trees & Shrubs
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
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Evergreen charges significantly more to deliver to the isle of wight. We cancelled our order. You should sort this out Evergreen.
Posted 3 years ago
Unfortunately our courier company charges a different rate for UK islands than mainland UK. We simply pass whatever the courier charges us onto our customers, we do not take any cuts from the delivery cost. I agree it is frustrating and we wish as much you do that the couriers charged the same as mainland UK but this issue is unfortunately out of our control. For smaller items we can send through the royal mail network which does not charge any extra for the Isle or weight. It is unfortunate that it was one of our larger items you required. We are sorry you had to cancel your order on this occasion. Let's hope in the future there is a way to transport goods to the Isle of Wight more economically.
Kind Regards,
Posted 3 years ago
Plants look nothing like they do in the photos; they look too fake.
Posted 4 years ago
Terrible customer service. We phoned Customer Service & they confirmed we could specify delivery for a day the following week as we would be away until then then. When we ordered we specified delivery for the next Monday but they delivered on the Friday beforehand. This has caused us significant problems. When I complained Customer Service said it was the delivery companies fault and nothing to do with Evergreen. They also said they couldn't monitor deliveries by their delivery company because they closed on Saturdays which is irrelevant as the delivery was on a Friday. A company that treats customers with such disdain does not deserve to be in business. The artificial flowers are okay, but the "stones" that come with them were in a package with a mass of tape around them making it very difficult to open. The "stones" were extremely small and covered with a gloopy glue. There were no instructions on what to do with them and putting them onto the container was an extremely messy business with stones and glue getting everywhere. I recommend people avoid this company.
Posted 4 years ago
Dear Adrian,

We appreciate you taking the time to give feedback. We also appreciate your frustration on this order as it is shared with our team. In order to take delivery on a Monday we have to dispatch an order on a Friday and send it on a next working day delivery service. For some reason our external courier company (APC) upgraded your service without notifying us and actually delivered it to your property on the 30th July which was a Saturday. This is a service that the couriers usually charge for, and is not something we would expect them to do without instruction. Due to our office hours being Monday-Friday 9am til 5pm we were not notified about this issue until Monday 1st August by then the parcel was already with you. We have passed on your feedback to APC who have apologised for the inconvenience this has caused, and we at Evergreen reiterate this. In terms of the pre glued stones, we send these separately in a bag for you to apply in situ to ensure the stones do not come lose in transit and scratch your planter. The instructions on how to apply these stone are on your dispatch email and it is as simple as emptying the stones, onto the top of the planter, making sure they are level and leaving to dry. If you ever need any further assistance with you plants then give us a call and we are happy to talk you through what is required step by step. I hope now all you planting is delivered and in situ you are happy with the final result. Thanks again for your order with us and taking time out to give feedback (all taken on board)

Kind Regards,
Georgina (Evergreen)
Posted 4 years ago
Loads and loads of leaves fell off I spent hours and pounds glueing them back on anf they ate fading after first summer sadly disappointed
Posted 4 years ago
Thank you for taking the time out to feed back to us. I am very sorry to her your disappointing review. If you feel you have received a defective product we do have a full returns policy. The red maple tree is part of our ornamental indoor product range so is not suitable for outdoor use and unless protected like any fabric if exposed to direct sunlight will fade. We do have a range or UV stable products which have been protected against discolor or fading when exposed to direct sunlight, perhaps a product from this range would be more suitable. If you would like some further information on this then do not hesitate getting in touch.

Warm Regards,
Posted 4 years ago
Evergreen Trees & Shrubs is rated 4.70 based on 1,673 reviews