“Eurostar changed our train time at check in without telling us, resulting in us missing the correct train and then left us (2 adults and 2 children) with no seats and left us sitting on the floor like animals. We had to beg other passengers to at least let our children sit down. And now, after many emails back and forward with the usual generic defensive nonsense, they refuse to refund us or accept any wrongdoing whatsoever "well you made it back didn't you? We fulfilled our service". I would whole heartedly advise people to avoid them at all (extremely expensive) costs!! Shame on you Eurostar!!”
“Booked my own 70th birthday treat on the Eurostar Before I retired I was a HGV driver and have done the tunnel many time both in the truck and the car The Eurostar was a joy to be traveling on very clean very fast and very comfortable Will be booking another trip on this fabulous train very soon”
“Website is slow and resistant to making changes.
The standard cabin is cramped like cattle market with poor luggage storage.
Its very painful making ones way through the station with luggage.
Services needs a lot of improvement.”
