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Eurosender Reviews

3.8 Rating 2,021 Reviews

69 %

of reviewers recommend Eurosender

Company Reviews

3.8

Based on 2,021 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 28th December 2023

Mihai Berindean

Eurosender 1 star review on 28th December 2023

Mihai Berindean

Eurosender 5 star review on 11th March 2023

Eurosender 5 star review on 11th March 2023

Eurosender 1 star review on 10th November 2022

Eurosender 1 star review on 10th November 2022

Eurosender 1 star review on 10th November 2022

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away! They charged me 230€ for parcels they never picked up and they dismiss my refund requests. They shipped 2 packets that returned completely broken, with damaged machines for a value of 400€. They gave back to a neighbour and now they say they cannot accept a claim because I didn't do it at the return moment. Scammers with no shame!!!”

Eurosender 1 star review on 10th November 2022

Eurosender 1 star review on 10th November 2022

Eurosender 1 star review on 10th November 2022

Posted 1 year ago

“Shame, they charged me 35 EURO, the pickup has been cancled but they never refund”

Posted 1 year ago

“Bom, ate que hostei”

Posted 1 year ago

“The only good thing about the service was the ordering process, but I would have NEVER used the service if I would have known our boxes would end up being basically destroyed! You wouldn't believe the state of the boxes when they arrived... The boxes literally looked like someone had kicked them or beat them, one box had one whole edge completely OPEN and most boxes had huge gaps and holes. Luckily, we had wrapped the boxes in plastic film which kept the boxes intact even after this destruction but if it wouldn't have been for that cling film around the boxes, we would have literally lost everything since things would have simply fallen out of the boxes. We're in complete shock! Never in our life did we expect our shipment would get beaten and almost destroyed like this... Absolutely horrible and because of this service, I will never feel safe about sending any big shipments again!! Please see the photos attached to this review - there's a before and after shot of the shipment. The "after" is literally how the shipment arrived to the destination (and quite honestly the pictures don't do justice to the extent of the damage). The before is exactly what the boxes looked like. We are never ever ever going to use any such service again and I absolutely would recommend staying away from this company!”

Eurosender 1 star review on 7th October 2022

Eurosender 1 star review on 7th October 2022

Eurosender 1 star review on 7th October 2022

Eurosender 1 star review on 7th October 2022

Eurosender 1 star review on 7th October 2022

Eurosender 1 star review on 7th October 2022

Posted 1 year ago

“Absolutely, completely awful. The only reason to use Eurosender over a courier directly was for them to help with customs paperwork. I sent an urgent package with them, they arranged for UPS to collect and deliver the parcel, but then did zero of the customs paperwork for nearly two weeks. As they were technically listed as the sender, UPS would not process the delivery until Eurosender submitted the paperwork, which after 2 weeks of chasing them they still have not done correctly. What was meant to be a one business day express delivery is now over two weeks, and my shipment is still stuck with UPS because Eurosender won't do their jobs. It took over a week of daily calls to get them to submit the customs paperwork- and another week later it seems they've submitted the wrong information. Daily phone calls and being told it'll be fixed that day- we're two weeks in and still no delivery. UPS say they have contacted Eurosender every time there have been missing / incorrect details in the paperwork, and each time it takes a phone call from me to Eurosender for them to be made aware they have a new email from UPS they have to read. They could not have done a worse job.”

Posted 1 year ago

“About two months ago I waited for a whole day on the day of the pick-up for their partner company to pick-up a large shipment. The courier was not coming and when I contacted Eurosender they assured me that everything is okay, and I should continue waiting and the courier will come and told me to contact their partner to be sure. When I contacted their partner courier company that was supposed to come they told me that such request does not exist at all in their system and Eurosender is claiming sth that is for sure not true and no one has informed them about such request and no courier is coming. After many calls and problems, the courier never came to pick up the shipment. Since then I have been trying to get my money back after numerous compaints and every time I contact Eurosender (for the past month I have sent three times my complaint to them because every time I send it they pretend this is the first time they see it and they had no idea there is any problem) they reply to me with an automatic message that they have 30 days to reply to my complaint, but they never reply and for two months after I fully paid for the shipment they have not returned my money back and considering the communication with them is ceasing every time I say about returning my money back, they are never planning to return my money back for a service they never delivered!”

Posted 1 year ago

“À FUIR !! SERVICE MÉDIOCRE POUR NE PAS DIRE NULLE !! ABSENCE TOTALE DE SUIVI DE L'ENTREPRISE, J'AI PAYÉ POUR UN SERVICE JE N'AI JAMAIS REÇU DE LIEN DE SUIVI DE MES COLIS ,LE COURSIER N'EST JAMAIS PASSÉ RÉCUPÉRER MES COLIS (6 DE PLUS DE 20KG) ,AU POINT OÙ J'AI DÛ ME DÉPLACER POUR ALLER LES DÉPOSER À L'AGENCE RATANT AINSI MON VOL VU QUE JE DEMENAGEAIS .ET POUR COURONNER LE TOUT 5/6 ONT ÉTÉ LIVRÉ, D'OÙ LE COLIS LE PLUS IMPORTANT CONTENANT TOUS MES DOCUMENTS PERSONNELS ( ACTE DE NAISSANCE, DIPLÔME DE MOI ET MEMBRE DE MA FAMILLE) N'A JAMAIS ÉTÉ LIVRÉ ET SE RETROUVE RETOURNÉ À L'ENVOYEUR QUI N'EST AUTRE QUE MOI ! AUCUN NUMÉRO UTILE DU SERVICE CLIENT NE FONCTIONNE VU QUE LES NUMÉRO DE COMMANDE QU'IL VOUS DONNE SONT DANS DES FORMATS IMPOSSIBLE À INSERER LORS D'UN APPEL ( TRES MALIN DE LEUR PART ) , LES CONTACTER PAR CHAT NE SERT À RIEN PARCEQUE LE SERVICE CLIENT EST INCAPABLE DE VOUS AIDER . DU COUP VOUS PAYEZ JUSTE POUR QU'IL VOUS PASSE DES COMMANDE SUR LES SITES D'AGENCE ET VOUS LAISSE VOUS DÉBROUILLER PAR DERRIÈRE EN CAS DE PBS ,PARCEQU'ILS N'AURONT AUCUN SUIVI,AUCUNE INFOS À VOUS DONNER. JE SUIS À 2 SEMAINES SANS REELLE NOUVELLES . UNE PLAINTE A DÉJÀ ÉTÉ DÉPOSER SEE YOU IN COURT !!”

Posted 1 year ago

“AWFUL experience. Super deceiving company which takes advantage of students. They lost my parcel and denied reimbursement even though I purchased insurance for extra 50€. The basis: apparently tape is not foil and doesn’t constitute as wrap. I’m 100% they stole the package and will sue them. They’re SCAMMERS.”

Posted 1 year ago

“It's been 2 months that i hired Eurosender to ship a box from Germany to Ireland. They won't collect the parcel. I've changed the collection address, stayed at home for 2 days and they don't show up. They only make excuses. Don't bother trying them.”

Posted 1 year ago

“facebook marketplace buyer used this organisation to attempt tp buy from me . sounds scammy from off . after spending all day finding a way to purchase the insurance I was sent a code . the code was rejected and I was told to buy another , even though my bank confirmed the money was sent to them . the buyer is now telling me that if I don't purchase again ill face legal action.”

Posted 1 year ago

“So many things went wrong. In my email confirmation from Eurosender it stated that I had paid for suitcases to be shipped but when their outsourced company came to collect my items they refused to take the suitcases. Then the shipment got lost, no one knew where my things were. They finally showed up but with one box open and half its contents missing. The cherry on top of this nightmare was Eurosender charging me a 96 euro fee to my card without my consent because they said my shipment had been overweight. I weighed my items multiple times and submitted exact measurements, the shipment was not overweight. Do not use this company.”

Posted 1 year ago

“Your incompetence company are fraud. We gave the delivery to you, to pick up from Ireland to Greece. With the sum of 68.99£ for delivery and goods worth of 350€. You gave the job to DPD a 12kg parcel since February 15, till now nothing. You told us about claiming and we gave details, how on earth DPD will tell you they can only paid 66€ for the goods of 350€ ,did we gave them paper to deliver. Moreover, we don't have business with DPD if your company respect and honour their trademark, you will do the proper necessity and human rights lawyer are free to help. We have all details for reference”

Eurosender 1 star review on 27th July 2022

Posted 1 year ago

“I ordered a pickup and delivery service with Eurosender for the collection of a coat in Paris, to be sent to my home address in The Netherlands. After TWO MONTHS and multiple pickup attempts, nothing has been collected sofar. After requesting to cancel the order they simply tell me I cannot cancel. Hope Eurosender can understand that this is unacceptable and hope they will refund my cost of €40.”

Posted 1 year ago

“Order No. 846199-22 Never give them your credit card information! Their system gave an error when paying by credit card, we paid on June 15 with PayPal. DHL delivered the package on June 20th. But when we look at our bank account on Jul.18, we noticed that in addition to the PayPal transaction in the amount of $1,256.62, they additionally charged our credit card 9 times ... $3,832.32 extra charged! I wrote them a dozen messages from Jul.18 (contact: Nasim, Carlos, Anastasia, Igor, Valeriia, etc.): at first, they claimed that they did not make any extra charges, but after 3 days they wrote that they refunded the money, but that was not the case. These are real scammers, quirky and cunning. I wrote to them in the chat and email again and again (about 12-15 times) ... we saw 3 refunds out of 9 only on June 21 . For the rest 6 charges $217.38 total amount, they write again that these are not their charges ... we have no any patience more with the scammers. That's luck that we check our online banking! But we have to contact our bank to open a dispute.”

Eurosender 1 star review on 21st July 2022

Eurosender 1 star review on 21st July 2022

Eurosender 1 star review on 21st July 2022

Posted 1 year ago

“Una experiencia malísima. Nos perdieron una maleta valorada en más de 500 euros y tras 3 meses mareando la perdiz, no nos quieren abonar la cantidad acordada. Mentirosos y embusteros. Meteros el dinero y la maleta por donde os quepa.”

Posted 1 year ago

“Very bad experience. The courier has not showed up for a week. No number to call back to courier. Not possible to get money back as it is paid once according to their terms and customs. Customer service relies emails though.”

Posted 1 year ago

“PESSIMO. HORRIBLE EXPERIENCE. Pessima esperienza con EUROSENDER. Ogni volta che ho prenotato con Eurosender (più di una) il corriere non è passato, né ha provato ha chiamare. Ho dovuto chiamare il call center per sapere se il corriere fosse passato. A sua volta il call center non è stato di NESSUNO AIUTO, imputando la causa del macato ritiro a me ( che nel frattempo ho perso un giorno di lavoro e non avevo alcun modo di reinviare il pacco in quanto non mi sarei più trovata nel luogo di ritiro). Inoltre VE… See more”

Posted 1 year ago

“I am hugely disappointed by the whole service provided by Eurosender, unprofessional, poorly organised and poorly coordinated. If I could put minus 100 stars, it would be handy First of all I had to wait 2 hours for a driver to show up, and nobody informed me that the driver was getting late. I called the day before to make sure that the driver could come between 11 and 13 and he arrived at 13h10 while I was having a work meeting. Eurosender called me at this moment while I asked to inform the driver that I was having an important meeting till 13h25 and was not able to join him till then. When I managed to find the driver parked quite far from my apartment and after calling Eurosender several times while desperately running in all directions, I found out he was not speaking a word of English. That's why the driver didn't call me to coordinate everything, while Eurosender told me that he was going to call me. So Eurosender sent me the driver who is not able to communicate with me as a client!!!! More to come. Using google translate he told me that helping me with loading the stuff into the car was not his job, while I paid for this service! Then he called the office and tried to explain the same once again with the help of his colleague. I had to explain to her that I paid for that. And all this conversation made me lose my time even more, as if I haven't already wasted enough time waiting for the driver and trying to find him without any indication from the eurosender. Also the woman from the eurosender office reproached me that I made the driver wait for me, while before he was 2 hours late and I had to reschedule all my day. And then with a face showing me that he was not happy at all about the situation, the driver finally started helping me to load my things into the truck. We loaded everything together, he helped me with big things in the beginning, but I was the one who picked the most of the stuff from the apartment situated on the 1st flood to put it downstairs - boxes, small furniture. Going up and down the stairs multiple times, loading and unloading the elevator. And basically doing the hardest part of the loading. So the driver could take it outside and put into the truck that he managed to park closely to the apartment at the end of the loading. And when everything was loaded into the car, I found out that I would receive all my stuff on Monday and not the next day, on Saturday, as I was informed earlier by logistics service, and I booked my flight accordingly Last but not least - nobody informed me about a time slot when the driver would arrive on Monday. I received a WhatsApp message at 6:34 a.m. to inform me that the driver arrived. Apparently I was supposed not to sleep the whole night and wait the driver to arrive. So once again I had to reschedule my day and head to my home from the office to unload the truck with the driver. In the middle of my working day. As I didn’t have any time slot in advance, it was not possible to anticipate his arrival and ask for a help. I called the Eurosender office trying to get any details, but it was closed. During the unloading, the driver helped me with big things, all the rest I was doing by myself. While I paid the help with unloading. after contacting customer service, I was shocked to learn that the driver was the only one who had to wait and that he was the only one to load and unload the truck. Also my lamp and photo frames were damaged during the delivery process. What a waste of money”

Eurosender 1 star review on 30th May 2022

Eurosender 1 star review on 30th May 2022

Posted 1 year ago

“I, as an artist, made two paintings, one on glass, the other on a wooden base, put 2 layers in bubble paper, 2 layers of cardboard, and wrote 100 times what was fragile. my parcel was gone and no one knows where the parcel is after 3 months!, after long correspondence I was told that I had packed it poorly, then that the glass was forbidden to be sent. I was not provided with any evidence or photos of the damage. I conclude that I was robbed and I also paid for it and worked hard on the paintings. this is the worst service in my life.”

Eurosender 1 star review on 13th May 2022

Posted 1 year ago

“Criminals. Charged me additional 25% of the price for allegedly overweight cargo. I will take this to my lawyer.”

Posted 1 year ago

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Eurosender is rated 3.8 based on 2,021 reviews