European Moving Reviews - Read Reviews on Europeanmoving.co.uk Before You Buy

Merchant Metrics


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About European Moving:

A Man and Van Removal Company for moving across Europe

Are you looking to save money on your European move? If the answer is yes, our LOW-COST Man and Van service could be just the right solution for you.

We can move anything from a small part load of personal belongings to a full house move using one or multiple luton vans.

The process is simple, you can either complete our FREE online enquiry form by clicking the red button at the top of this page or alternatively, if you prefer to speak to someone directly you can call us on 0203 966 2905 and one of our experience move coordinators will be happy to discuss the move in more detail with you. You can also use our friendly live chat service available in the bottom right corner of our website.

Visit Website

Phone:

+44 (0) 203 621 9930

Email:

europeanmoving@europeanmoving.org

Location:

Bradley House
Park Farm Close
Folkestone
CT19 5DU

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the service. Everything was great. I will use it again.”

Posted 6 days ago

Dear John, Thank you so much for taking out the time to write us a review. It's our pleasure to help you and we would love to see you again. Best Wishes, European Moving

Posted 5 days ago

“Overall a very smooth and professional service. We did have a hiccup with the pricing as we had booked a part load and due to brexit they were unable to offer us the original price and package we had ordered until later in the year. We upgraded to a full load to ensure we could secure the date. This was a real pain, but regardless the experience overall was good. We loaded up the van on a Wednesday morning in London and it arrived at our new home in Germany the next day. Simple paperwork process via online signatures, and only need to make sure to print final copies of the service contracts and inventory list for the move day. Our items were well secured and well cared for when the driver helped us to unpack everything from the van too. Great price/value ratio.”

Posted 1 week ago

Dear Customer,

Thanks for sharing your experience with us. We are delighted to help you with your move from London to Germany. We would also like to apologise for the trouble you faced initially with the pricing. We will use your feedback to improve service for everyone.
Stay safe and wish you all the best!

Kind Regards,
European Moving

Posted 1 week ago

“Very good service from start to finish. Trustworthy company that I would recommend to anyone wanting to move things in UK.”

Posted 2 weeks ago

Dear Aditya,

Thank you for sharing your valuable feedback. We are delighted to know you loved our services. Stay safe and wish you all the best.

See you soon!

Kind Regards,
European Moving

Posted 2 weeks ago

“Overall a very good experience. No frills but still professional.

I was moving from the UK to Norway. European Moving was significantly cheaper than the other alternatives I could find, and obviously you start wondering why, but it looked legit and decided to try it out.

My experience:
* Did I get the information I needed before the move, e.g. regarding customs documents? Yes
* Could I get hold of them on the phone when I had a last minute question before the move? Yes, and they were friendly and helpful (had to call a couple of times to get through)
* Did the van show up on time? Yes, a few hours late, but that was (seemingly) third party related - from what I understand they are a booking agency, so those things can happen
* Was the van as promised? Yes, it was the correct size - not a fancy van, but I don't care
* Was the driver friendly and professional? Yes. His English was not the best, but we were able to communicate
* Did the van reach the destination on time? Yes, and he called an hour before to let me know he was getting close
* Were all my items in the same good condition when they reached the destination? Yes
* Any additional / surprising costs on top of the quoted price? No

This is not a high-end moving service, but if you're looking for a no-frills moving service that is still professional then I can definitely recommend European Moving.”

Posted 2 weeks ago

Dear Customer,

Thank you so much for your valuable feedback. We appreciate your time and thank you for spreading the word about us. It gives us immense pleasure to know that you loved our services, our team is extremely happy and we would love to serve you again.
Stay safe and wish you all the best.

Regards,
European Moving

Posted 2 weeks ago

“Very good service. And the contact with Sirse Kolas was perfect. She was always here to answer to my questions. The driver helped us load up and unload the truck. A business I'm recommending absolutely. I was very pleased”

Posted 1 year ago

Hi Soffia,

Thank you for taking the time to share your feedback. Sirse is happy to read your review and send her best wishes.

Take care,
European Moving

Posted 1 year ago

“I used European Moving's service for my household movement from London To Frankfurt and I must say THEY ARE AWESOME ! I didn't had this much of expectation from them but starting from responsiveness, punctuality, pricing, attitude, behavior are all super class. Driving personnel, customer service representatives all are just awesome. I will use their service in future whenever needed.
If want to get a hassle free 5 start service, user European Moving.
Thank you ...”

Posted 1 year ago

Hi Kuntal,

Thank you for leaving this great review. Looking forward to working again in the future.

Elizabeth @ European Moving

Posted 1 year ago

“Service bien fait et le prix plus bas que les concurrents en Belgique.”

Posted 1 year ago

Bonjour Luka,

Merci d'avoir pris le temps de partager votre experience avec European Moving. C'est une démarche que nous apprecions beaucoup.

Bien sincèrement,
Elizabeth @ European Moving

Posted 1 year ago

“Nous avons contacté European Moving pour un petit déménagement (3m3) devant être réalisé dès que possible, entre Versailles, France et Omagh, Irlande du Nord. Le camion a récupéré nos cartons le 25 septembre et devait les livrer le 2 ou le 3 octobre. Finalement les cartons n'étaient livrés que le 17 octobre. Pendant ce temps nous n'avions ni nos affaires ni nos vêtements (à part des vêtements très basiques). Les conditions du contrat n'étant pas respectées, nous avons exigé un remboursement ou un geste commercial. Le responsable devait nous contacter pour en discuter en détails mais nous n'avons jamais eu de retour malgré plusieurs relances. Je donne 2 étoiles car notre interlocutrice Sabrina était très sympa et à l'écoute. Mais je ne recommande pas cette entreprise.”

Posted 1 year ago

Dear Alisa,

Thank you for sharing feedback. We are sorry your experience did not meet your expectations. It was an unusual instance, and we will work hard to make it better.
Please feel free to reach out to us with any further comments, concerns or suggestions. We would love to get things right if you provide us with another chance.
Stay safe and wish you all the best.

Regards,
European Moving

Posted 3 months ago

“Everything started well with the organization and confirmations by email (which by the way you will receive many as they have a glitch in the system which send you 2 or 3 same emails) then come the day when they come to pick up the shipment. I was told that the driver can help loading but when when my friends saw him they got pity on him as he was quite old to help moving things so they load everything themselves. Once the truck left and on the afternoon I got a call for the company office informing me that thier accounting closed the French Bank account they sent me to make the payment, that I will receive a refund and that I have to make immediate payment by credit card. I checked my account and didn't see any refund and told them that I am not paying again by CC as I prefer not sharing the details on the phone and will process a new bank transfer on their new bank account in the UK but once I receive the refund. I received the refund on the same night which was a Friday night. The driver arrived on Suturday at 14.30 and told me that he needed a confirmation from the office to unload. The office called me to ask for a proof of payment which I was processing at the time i was on the call and sent the proof during the call a t 14.55. They told me that it's all clear and that they will contact the driver to allow him unload. At the time I am writing this review 16.05 he still waiting to receive the confirmation which is a waste of time for everyone. For the moment I am happy to know that my stuff are arrived but unhappy about this messy process.”

Posted 1 year ago

Dear Noureddine,

Thank you for sharing your feedback. We are sorry your experience did not meet your expectations. It was an unusual instance, and we will work hard to make it better.
Please feel free to reach out to us with any further comments, concerns or suggestions. We would love to get things right if you provide us with another chance.
Thank you for your patience and understanding!

Regards,
European Moving

Posted 4 months ago

“I faced a number of serious issues throughout the move with European Moving, and would not recommend their services.
1) The arrival of my effects was delayed. As a result, I incurred additional costs while waiting here in an empty property for all my effects to arrive. This was a breach of contract.
2) Much of the furniture and lighting arrived badly damaged. The damage was mainly holes poked in the back of furniture items, as well as deep scratches, damaged corners and surfaces. We saw the container packed, and it appeared that everything was tightly arranged, with packaging material between all items. For example, an expensive table which was triple wrapped with cardboard, bubble wrap, and blankets had still been pierced by a number of sharp points which have left indentations in the top. Similarly, the washing machine had received a sharp blow to the front which damaged the control knob and displaced the soap dispenser, broke the screws and latches holding it in place. It is probably now unserviceable. It is also very odd that about half of the bookcases which were also triple wrapped had holes punched in them by a hard object which suggests probably an improper packing of the container.
3) The Spanish shipping agent here in Las Palmas (MPG) kept on sending me threatening emails for more than a month, asking for all sorts of payments even though these had already been included in the quote I paid for long before the start of the move. There was also a lot of confusion, resulting in contradictory information and advice which meant I had to send countless emails and make countless calls. Everything could have been seamless if the information was passed on through the chain of companies of European Moving, so that all companies knew exactly what I had paid for. Instead of this, I have wasted much time and energy trying to address issues which should not have arisen in the first place. Upon my visit to the office of MPG in Las Palmas - a visit which should not have been necessary - they were also rude and inflexible, and showed no sympathy towards the difficulties I have found myself in. Once again in spite of all the documentation I provided, including the contract.
4) I have been in contact with European Moving about the above, with them simply not responding or claiming they never received my complaint.”

Posted 1 year ago

Hello Edward,

We are sorry to hear that you have had a negative experience whilst using our service. Providing reliable and affordable removals services is at the core of our business so be assured that we'll do our best to investigate your feedback further. Could you please send us an email with photos of the damage that has occurred during transportation at europeanmoving@europeanmoving.org?

Kind regards,
Elizabeth @ European Moving

Posted 1 year ago

Dear Edward,

Thank you for your valuable feedback. We are sorry to know you had such a frustrating experience. We work hard to provide the best service and plans to our customers that suit their requirement. But due to the nature of the business, delays can sometimes occur due to traffic or mechanical problems, therefore we do not promise specific time for collection or delivery. However, the concern shared by you is very severe so please bear with us while we will investigate the matter. Please feel free to reach out to us with any further comments, concerns or suggestions. We would love to get things right for you as your experience is our utmost priority.
Thank you for your patience and understanding.

Regards,
European Moving

Posted 4 months ago

“Nous avons contacté European Moving le 15 octobre 2019 pour un petit déménagement (4 m3) devant être réalisé dès que possible, entre Tarcenay (petit village du Doubs en France) et Bishop's Stortford (UK). Notre interlocutrice Sabrina a été PARFAITE : accueillante et chaleureuse, réactive, elle a fourni des explications claires et de judicieux conseils...Le chauffeur (Marius) nous a aidé à charger les cartons le 8 novembre après-midi et les a livré à bon port et en parfait état le 9 novembre en matinée. Nous sommes très satisfaits de la qualité de la prestation, du coût modique au regard de la distance effectuée, ainsi que du professionnalisme des personnels qui nous ont accompagnés. Nous n'hésiterons pas à contacter ce prestataire dans le futur si besoin.
Alexandrine”

Posted 1 year ago

Bonjour Alexandrine,

Merci d'avoir pris le temps de partager votre experience avec European Moving. C'est une démarche que nous apprecions beaucoup.

Nous sommes ravis que tout ce soit bien passé; faire ce transport fut un plaisir.

Bien sincèrement,
Elizabeth

Posted 1 year ago

“I had a very good experience with European Moving! I recommend without any doubt!”

Posted 1 year ago

Thank you for this great review! All the best, Elizabeth at European Moving

Posted 1 year ago

“I never used this company but I made an enquiry over 2 years ago and since then I have been bombarded with sales emails literally days apart.

They offer no option to unsubscribe from their spammy and relentless emailing and even after requesting to be removed manually from the list the emails continued. I am so sick of going into my spam folder and finding emails from their shipping manager Galin Zlatev that all pretty much say the same thing with the same subject line. This is spam, when you literally regurgitate the same rubbish.

I would never use a company who would have such disrespect for my personal data.”

Posted 1 year ago

Hello,

Thank you for sharing your feedback. At European Moving we strictly adhere to the CAN-SPAM-Act and all email communications that we send out have an unsubscribe option, which is being tested regularly and is working perfectly.

We apologise if our emails have caused you any inconvenience and want to reassure you that we will further investigate the issue to find out what might have gone wrong.

Meanwhile, could you please send an email with your full name and email to your move coordinator? We will look into our mailing list and make sure to remove your details.

All the best,
Elizabeth @ European Moving

Posted 1 year ago

“Just have to say this was one of the best services I have ever had the pleasure of using. They are super efficient, great value for money, very reliable drivers and Charlie the sales manager goes above and beyond to make sure you are 100% satisfied. I would have no hesitation in recommending this company to anyone. Thank you again Charlie.”

Posted 1 year ago

Hi Pat,

Thanks for leaving us such a wonderful review. We are thrilled that your move was a success; our staff will definitely be happy to read your comments.

All the best,
Elizabeth @ European Moving

Posted 1 year ago

“This is an ongoing situation and we hope it will be resolved immediately, but my daughter has been left stranded with in the street with all her stuff, and no sign of a driver now for over 4 hours, and no contact to the company other than the ineffectual chat line. Shocking lack of professionalism.”

Posted 1 year ago

Hi Adam,

We are sorry to hear that your experience didn’t quite match your expectations on this occasion. We would love to know why so please send us an email with your full name and move details and we’ll investigate your feedback further.

Kind regards,
Elizabeth @ European Moving

Posted 1 year ago

“Fantastic service. Sales Manager Charlie was so professional and friendly and made organising the move so easy. Good value for money and pick-up and delivery we exactly as scheduled. Excellent Service. Definitely will be recommending to friends. Thank you.”

Posted 1 year ago

Thank you for your kind words, Siobhan. We are glad that we appreciated our service. All the best, Elizabeth @ European Moving

Posted 1 year ago

“Had a pretty good experience with European Moving! I liked the fact that I was given options and that, by paying a little extra, I could get an overnight delivery (FR>UK) and make arrangements (hire extra help) so that my parents wouldn't have to carry a single box at loading. My contact in admin, Ivana, was absolutely lovely, and reactive. I do think communication could be better handled (both at loading and delivery, the EM driver had no idea some extra help had been hired locally, and said extra help were late, so I had to call the company to make sure they were indeed coming, etc.) I think maybe this could/should be streamlined, but I do understand that hiring local temps to help instead of a company mover who would be in the truck for the whole jouney surely helps keep the cost down.
+ : the guys were quick and efficient ( thumbs up to the local temps who reassembled my bed in a flash!)
- : carpet and doorframes dirtied/banged up by careless sliding of some boxes ( which is pretty common, unfortunately)
guys left with my brand new cutter knife! Honest mistake I think, but still a pain when you're moving in and have lots of boxes to open :/”

Posted 1 year ago

Hi Fanny,

Thank you for sharing your thoughts - we appreciate all kinds of feedback from our customers as it helps us improve.

We're glad that your move was a success despite the minor challenges along the way and we'll be taking time to feedback to all parties as part of our drive for continuous improvement.

All the best,
Elizabeth

Posted 1 year ago

“Cannot recommend the company. Delivered everything after paying twice. Insurance is a joke. Nearly every furniture was destroyed. Asked about their insurance which leads to a Solicitor. In the end, they paid nothing and we had to buy everything on our own. Never again!”

Posted 1 year ago

Hi Thomas,

We’re sorry to hear that you’ve had a negative experience whilst using our services. We take all feedback very seriously, so please send us your full name and details to europeanmoving@europeanmoving.org so that we can look into your case and investigate further.

Kind regards,
Elizabeth at European Moving

Posted 1 year ago

“The whole move was not as advertised.
Firstly, as I had a whole van delivery I was able to pick a convenient pick up time this was set at between 8 (adjusted to 9) and 12 Thursday morning. With no explanation the driver turned up at 3pm by which time the owner of the business had missed a work appointment.
I was then told we would be given an estimated delivery time once the driver was on the Ferry. I did not receive any call and began chasing your office Friday 8am to find out when the delivery was estimated. I called 3 times during the morning each time I was told your transport department would get in touch with the driver and I would expect a callback. I did not get any return call. I finally got through to Helena at about 1pm lunchtime who did call back to finally tell me that as the driver couldn’t get a ferry the delivery would be the next day, Saturday at 8am! I then had to reorganise to make sure someone could take delivery at that time.
At 8am Saturday I again began contacting your office to be told that the transport team doesn’t start until 9 some 2 hours after the Delivery time. Once again no one from your office called me back.
I finally got a call at about 11.30 UK time to say the driver couldn’t find the address and could he call me at that time I also repeated the phone number of my colleague waiting at the property since 8am for the delivery. All this information was on file and with the driver. Neither I or the delivery recipient received a call from your driver. Eventually your van and driver were found sitting on the drive at 1pm French time 5 hours after the agreed time. To add to the frustration the van had been seen the previous night in the tiny village 750 metres from the delivery address!
Finally when unloading took place it was clear that your driver had very poor English- probably why no calls were made - and absolutely no idea about how to unload a van. There were no aids at all just a drop flap at the back.
I think I’m all this my biggest issue was that the pressure to ensure a delivery was actually made fell to me. I had to constantly chase your office for information and rearrange personal to meet totally inaccurate and changing delivery times. In the end it was only the diligence of my colleague in France that found your driver and then completely organised him for the unloading during which he exacerbated an injury in unloading kitchen units as there was no unloading equipment.
I wrote to the company and I received a response which added up to not our fault and sometimes things go wrong!
I was offered no compensation apart from £50 for "feedback", I have not taken the money.
I have never had to write a negative review on a company before. Good luck to anyone using them.

Adrian Ansell”

Posted 1 year ago

Hi Adrian,

We are sorry to hear that your experience with our service didn't quite match your expectations on this occasion.

We apologise for the delay upon collection but unfortunately, delays can occur due to the nature of the logistics business and are beyond our control. We are confident that your moving coordinator was constantly chasing updates for you. However, please keep in mind that whilst in control of the vehicle, the drivers are unable to use their phone so we have to wait for them to be stationary to get in touch with us.

It is true that our drivers are subcontracted and this is something we are clear about from the first moment when we discuss the move with our customers. It allows us to use drivers who are already out on the road and is the reason we can keep our costs low. Some of our drivers do not speak English, but our Polish-speaking transport team is always working hard at making sure no misunderstandings take place.

We've investigated your case further and indeed there was a slight confusion with the address for the delivery and due to the time they choose to deliver the next day. We are sorry if this has caused you any inconvenience.

If you would like to discuss this further, please don't hesitate to get in touch with us.

Kind regards,
Elizabeth at European Moving

Posted 1 year ago

“Great price, fantastic service - I've moved internationally over 10 times and this was the best experience by far. Problems that occurred were resolved quickly and effectively, team were all super-nice. Highly recommended!”

Posted 1 year ago

Thank for this great review, FOC! We are pleased to hear that your move was a success. All the best, Elizabeth at European Moving

Posted 1 year ago

European Moving is rated 4.24 based on 87 reviews