Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Operator answered the query satisfactorily efficiently and politely”

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Posted 3 years ago

Hi Don Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“My call was answered quickly and my query checked and good advice given”

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Posted 3 years ago

Hey Anne Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Really helpful advise got my satellite broadband back up and running ok.”

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Posted 3 years ago

Hi Bob Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“Had problems keeping track of my useage. Now have a new web site to go to.”

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Posted 3 years ago

Hi Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“Installed 8/7/20 . From sales team - Sam- and to installation all went well. Early days but excellent start.”

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Posted 3 years ago

Hey Ian I have passed your feedback on to Sam who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Just upgraded to a better package and the process was surprisingly painless. Hannah clearly explained the costs and the process, which made the decision easy. The only reason I haven’t given 5 stars is that it would have been good if Bigblu had approached me proactively when my account moved across from Avonline, to explain how I could benefit from one of their packages.”

Helpful Report

Posted 3 years ago

Hey Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

“I have been waiting for my refund since May, as the satellite couldn’t be installed at my property due to the location. It’s now July and still no refund received. I keep being told you will receive payment in 3-5 working days. They are not trustworthy.”

Helpful Report

Posted 3 years ago

Hi We’re sorry that you have not had the best time with us recently. We’re keen to investigate this for you and turn things around. So that we are able to do this please pop us a message at feedback@bigblu.co.uk Thanks The team @Bigblu Feedback

Posted 3 years ago

“Clear, easy to understand help about transferring to another package.”

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Posted 3 years ago

“good service if you are out in the sticks.”

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Posted 3 years ago

Hi Gary Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“All good so far”

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Posted 3 years ago

Hi John Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“Speed very bad . Waiting too long on phone calls.”

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Posted 3 years ago

Hi We’re really sorry you’re experiencing a delay in getting through to us, our call volumes are higher than usual. If you could drop us a message at feedback@bigblu.co.uk with your contact information, I will be happy to schedule a call from a member of the team. Thanks The team @Bigblu Feedback

Posted 3 years ago

“With both technical and customer service I have had a very good service from the Big Blu staff. They listened carefully and explained the service in a manner and way that was understandable and sympathetic to the customer needs.”

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Posted 3 years ago

Hey Keith Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

“A big thank you to Alex in customer services who was most helpful and whose suggestions have worked really well. Michael.”

Helpful Report

Posted 3 years ago

Hey Michael This is lovely to hear, I have passed your feedback on to Alex who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Helpful online sales team. Await the results!”

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Posted 3 years ago

Hi Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“Efficient and friendly service and advice.”

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Posted 3 years ago

“Changing satellite package, I dealt with a Sam Tallant working from home. Level of service was very good, with frequent calls back and emails to answer all my questions. Great result, new equipment to be installed upgrading us at a very good price. New subscription more base data than our old one and a reduced price. Can not fault Bigblu and their Sales Advisor Sam.”

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Posted 3 years ago

Hey Neil This is lovely to hear, I have passed your feedback on to Sam who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Francesco was excellent. Explained everything patiently and fully. Personable and professional!”

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Posted 3 years ago

Hey Dominic This is lovely to hear, I have passed your feedback on to Francesco who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review. Thanks The team @Bigblu Feedback

Posted 3 years ago

“They are friendly, helpful, informative and know their product. Big Blu even saved me money on a recent upgrade.”

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Posted 3 years ago

Hey Helen Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Very efficient service so far waiting for instalation on 14/05”

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Posted 3 years ago

Hi Deidre Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“Great customer service every time. The reason not full marks - cost”

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Posted 3 years ago

Hey Thank you for taking the time to leave your review. We really appreciate your positive feedback! Thanks The team @Bigblu Feedback

Posted 3 years ago

Bigblu is rated 3.5 based on 1,222 reviews