Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

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Metrics

3.5

Based on 1,222 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claim to be unlimited, however after 10 days apparently ran out of data. Cancelling contract as lucky within 14 day cooling off.”

Helpful Report

Posted 3 years ago

Hi Paul We’re sorry that you have not had the best time with us recently. Please pop us a message at feedback@bigblu.co.uk if there is anything that we can do. The team @Bigblu Feedback

Posted 3 years ago

“all new gear but in last year for up grade to silver package more money. from middle of march this year the MBPS are up and like a yoyo, and speed test I have done Bigblu tec team can see them also. I was told the modem was the problem and they sent a new modem to replace it with the new modem fitted same problems. I was told to change channels from AUTO to channel 11 same problems. I was then told that the TREA (receiver) on my dish was faulty and they sent me a new TREA(receiver) it look to me to have been fitted on a dish before I rang bigblu and told them my concern and I was told that it had been tested and was OK, also I was told I would have to pay bigblue for it to fitted or fit it my self i could not work from a ladder 20ft up so i paid some one to fit it for me. But I ham still haveing the same problems has be for,so they have sent anther TREA (receiver) to fitted at my expense again. I phone bigblu back and ask them to check the alinement of the DISH and after checking the alinement they told me the dish is out of alinement and has to be alined by a bigblu engineer or they will not give a grantee if I employ some one my self. SO if I wont the speeds I am paying for I will have to give bigblu the money for there engineer. ????”

Helpful Report

Posted 3 years ago

Hi John We’re sorry that you have not had the best time with us recently. We’re keen to investigate this for you and turn things around. So that we are able to do this please pop us a message at feedback@bigblu.co.uk Thanks The team @Bigblu Feedback

Posted 3 years ago

“excellent support from the customer services team to reconnect my”

Helpful Report

Posted 3 years ago

Hey Alan Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Not clear about how I can pay the bill. Installer advised me incorretly about password to activate wifi. It was one week before I was online.”

Helpful Report

Posted 3 years ago

Hi Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“The internet drops in and out frequently. The upload speed is sometimes 9 but often drops to around 0.20. I am still supposed to be in my priority data. When I complained they sent me lists of things to check at home and added that in the contract it says...'our service is not fault free'. They also said that if I'm having a problem with the internet but they can't see it their end then there is no problem. So, if they check the speed when you get to talk to a person and it's OK, they say, well it's OK now so there isn't a problem. It's almost £50 a month. I'm gutted. Lockdown has cost my partner his job and I am the sole earner working from home and internet is essential. I had to go away in the cooling off period to help my family. Now they say I am locked into the contract and have to pay the full monthly fee even though the internet doesn't work properly. Because I depend on the internet for work it will be another additional cost to pay for additional data on my phone so that I can upload the files I need to send out for work. The customer service team are very nice but they just don't really help and I feel like I was persuaded to stay with the company on the promise that they would fix the problems and then once the cooling period was over, the problems persist and I'm tied into paying for something that doesn't work properly. They haven't responded to my emails asking for a reduced fee or a cancellation of the service at all. Emails take around a week or more to answer and they often promise to call at a certain time and then they call much later in the day or not at all.”

Helpful Report

Posted 3 years ago

Hi Sorry to hear about your experience, we really want to get this sorted for you. We have scheduled a call from a member of the team. Thanks The team @Bigblu Feedback

Posted 3 years ago

“I live just outside Dublin were broadband is unavailable. BigBlue satellite broadband has been my only option and its service was great.”

Helpful Report

Posted 3 years ago

Hi John Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“Wanted to reduce my tariff as we will be away for a while. Customer service was very helpful , suggested an appropriate tariff and did the necessary. In the past my experience with big blu has been mixed but on this occasion I can’t fault them, so well done”

Helpful Report

Posted 3 years ago

Hey Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Good morning I understand you'd like a review on the service from myself I've received, sadly NONE!! and extremally disappointed with your after sales service, iam now in the third week with no WiFi, having spoken to some very polite staff on the phone from the support side, customer service and accounts department, made numerous calls and having to wait ages hanging on the line, only to get told someone will call you back, if you can wait by the phone , and still nothing. How much longer do I have to wait, I even called to engineer who installed it, apparently he emailed on my behalf stating the problem, only to come back with they'll call you in the morning, that was two days ago, still nothing. Getting very annoyed now and very very disappointed, hopefully I won't be charged for the last 3 weeks Regards Eric Almond Get Outlook for Android”

Helpful Report

Posted 3 years ago

Hi Eric We’re sorry that you have not had the best time with us recently. We’re keen to investigate this for you and turn things around. So that we are able to do this please pop us a message at feedback@bigblu.co.uk Thanks The team @Bigblu Feedback

Posted 3 years ago

“Worst experience ever trying to get a WIFI issue resolved. Would take too long to write the whole experience short version !! on going issue since early June still not resolved, calls not returned , hardware not received & even when logged to the "complaints" person no call back from her. Dreadful & all because a TV engineer who called at a fee to me of €35.00 ( which I am now at the loss of ) to upgrade my TV package noticed how slow my feed was. I wanted to stay with Bigblu as I was a long term customer so contacted them as a courtesy & loyalty to fix the issue. Finally after a new modem was sent which I told them wasn't needed as I had got a new one 12months ago & many many speed tests they have now decided it's something new that is needed for the dish, apparently I have an old version from what they are now using amazing they never thought to advise me of this yet they are quick to advise me of an increased monthly rate. Still waiting for an engineer to call even though the new piece of equipment is in my hall since last Friday, have tried every day this week & various times to get through to Tech to tell them but had to get onto CS today who said they will get Tech to call me back...….10.11 am Wed 19th Aug......we will see how long this call back with take, a very unhappy frustrated long term loyal customer which sadly appears to mean nothing.”

Helpful Report

Posted 3 years ago

Hi We’re sorry that you have not had the best time with us recently. We’re keen to investigate this for you and turn things around. So that we are able to do this please pop us a message at feedback@bigblu.co.uk Thanks The team @Bigblu Feedback

Posted 3 years ago

“very helpful and pleasant”

Helpful Report

Posted 3 years ago

Hi James Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“No service. Useless tech support. Terribly hard to leave without getting completed shafted. That’s where we are at. Such a shame. Terrible terrible company.”

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Posted 3 years ago

“Very helpful customer service agent, answered my questions, explained all. Thank you 😊”

Helpful Report

Posted 3 years ago

Hey Helen Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Thank you they have done what I asked.”

Helpful Report

Posted 3 years ago

Hi Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“started v badly after purchase of Avonline. However marked improvement recently. left only to join a community group locally (65mbps v 15-25mbps by BB)”

Helpful Report

Posted 3 years ago

Hi Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“Operator listened to my query and helped resolved the issue”

Helpful Report

Posted 3 years ago

Hi Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“June 29th I was promised an installer would contact me to arrange installation, as of August 3rd nothing. June 29th another email thanked me for signing up for a package and stated that an invoice was attached....no invoice As of today a very expensive modem that doesn't do anything, no installer contact and no invoice, oh yes and of course no internet. Also the emails from bigblu are all no reply emails. Ridiculous.”

Helpful Report

Posted 3 years ago

Hi Phil Sorry to hear about your experience, we really want to get this sorted for you. If you could drop us a message at feedback@bigblu.co.uk with your contact information, I will be happy to schedule a call from a member of the team. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Horrifying service. They just do not reply. Or force you to upgrade to a new modem of 200 euro, only to find out your internet speed dropped to below 2 Mbps, while they promised up to 30 Mbps.”

Helpful Report

Posted 3 years ago

Hi Frank We’re sorry that you have not had the best time with us recently. We’re keen to investigate this for you and turn things around. So that we are able to do this please pop us a message at feedback@bigblu.co.uk Thanks The team @Bigblu Feedback

Posted 3 years ago

“Unethical company. I joined on 1 July. On 28 July I received an email stating my package was going to increase 5% in one month’s time. I then checked the website and they still charge the price I joined at for all new customers. This is a very shameful practice.”

Helpful Report

Posted 3 years ago

Hi Sorry to hear about your experience, we really want to get this sorted for you. If you could drop us a message at feedback@bigblu.co.uk with your contact information, I will be happy to schedule a call from a member of the team. Thanks The team @Bigblu Feedback

Posted 3 years ago

“It was not really a bad experience - more a misunderstanding, which bigblu resolved very quickly and to our satisfaction. Twice in the last fortnight bigblu solved our connection/reconnection problem. Just getting on line took an engineer more than half an hour to sort. He was painstaking and very helpful. The second issue was dealt with quickly and efficiently! FULL MARKS TO BIGBLU!”

Helpful Report

Posted 3 years ago

Hey Anthony Thank you for taking the time to leave your review. We really appreciate your feedback! Thanks The team @Bigblu Feedback

Posted 3 years ago

“They are very easy to deal with and once you understand the pricing it is real easy.”

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Posted 3 years ago

Bigblu is rated 3.5 based on 1,222 reviews