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Bigblu Reviews

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

3.5

Based on 1,222 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I spoke to Joshua. He was polite, friendly and listened I hope he can fix our intermittent reception problem.”

Posted 3 years ago

Hey Thank you for taking the time to leave your review, we really appreciate your feedback. Thanks The team @Bigblu Feedback

Posted 3 years ago

“We were charged a fortune to get set up for what should have been a much reduced cost. The person who came to install left mess everywhere. The signal, even though we were paying for silver was non existant or poor at best and hopeless using it for work. We have changed to orange.”

Posted 3 years ago

Hi Sarah We’re sorry that you have not had the best time with us recently. We’re keen to investigate this for you and turn things around. So that we are able to do this please pop us a message at feedback@bigblu.co.uk Thanks The team @Bigblu Feedback

Posted 3 years ago

“My original arrangement was with Tooway and Bigblu took it over. I have increased my data package more than once but still require more. Although nominally I pay for 100 Gbts, I only get to use 40. Today I spoke to Alex C who has put me on a new tariff and this should solve the problem. Alex was very helpful and has done all she said she would. My complaint is why have I been left so long unaware of this tariff. Up until now, I would have given 1 star but Alex has redeemed Bigblu, I think, hence 3 stars. We will see!”

Posted 3 years ago

Hey John Thank you for taking the time to leave your review. We really appreciate your feedback. Thanks The team @Bigblu Feedback

Posted 3 years ago

“I'm not a techy person and our landline internet is rubbish hence we had to install an alternative. I had to switch on go and make a brew,for it to wake up... it was so slow....so I phoned up. The people on the other end couldn't have been more helpful. For some reason our system had swapped to another satellite? but the staff persevered with me until after home time and eventually got us up and running. Not sure if I can mention names but they need a gold star for being helpful and understanding plus knew what they were doing( which always helps ) :)”

Posted 3 years ago

Hey John & Barbara Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Since this business was bought Eutelsat, it feels like they stop caring. Fortunately it is rare that I encounter a company that seeks to deliver the worse service to their customer. I am absolutely dumbfounded after every conversation or email I have with them. I have decided based on my last conversation today I am moving away from their service because it is so poor. Seriously, 0.02mbs??? But no, the Konnect customer tells you you will be on the new satellite offering faster speeds, no data limits, and life will just change dramatically from the nasty previous owners. What they don’t tell you is that you need to cancel your existing contract, pay the cancellation fee (£16.88/mo left of the agreement) and you need to purchase all new equipment. Let’s face it, the company is based on half truths and deception.”

Posted 3 years ago

Hi We’re sorry that you have not had the best time with us recently. We’re keen to investigate this for you and turn things around. So that we are able to do this please pop us a message at feedback@bigblu.co.uk Thanks The team @Bigblu Feedback

Posted 3 years ago

“Abdul ( sorry for spelling) was excellent. He was a good listener and gave clear instructions and was very patient with me.”

Posted 3 years ago

Hi Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“We would like to say a very big thank you to your tech advisor Abdullah - after weeks of only having intermittent internet connection, it was a pleasure to speak with someone so helpful, professional and with so much patience willing to see the difficulties through to its conclusion. So very different to the original installer whom you supplied our dish to, he's completely unprofessional and incompetent, which is why we had to find another engineer ourselves whom Abdullah also spoke with and he agreed that Abdullah was a very pleasant and knowledgeable person. Carry on the good work Abdullah!!”

Posted 3 years ago

Hey This is lovely to hear, I have passed your feedback on to Abdullah who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Avoid this company like the plague. After speaking to the agent and explaining I needed a product for work for video meetings I was sold this product on the premise that if it didn't meet my needs within 14 days that it would all be cancelled and refund given. They explained after 14 days if I was satisfied that I would then become a customer. What they didn't tell me was that this product is no use for video calls due to lag and therefore is unfit for purpose. They also didn't tell me that I'd be left with the dish attached to my house unless I paid for the engineer to uninstall it. Oh, and that I have to foot the cost of returning the modem and central part of dish myself too. Product was totally missold and they ignore calls and emails. I've cancelled it, within 14 days, but had no refund and now I have a useless dish attached to my house. Absolute disgrace. Use them at your peril. I recommend avoiding.”

Posted 3 years ago

Hi Laura We’re sorry that you have not had the best time with us recently. We’re keen to investigate this for you and turn things around. So that we are able to do this please pop us a message at feedback@bigblu.co.uk Thanks The team @Bigblu Feedback

Posted 3 years ago

“Avoid this company like the plague. After speaking to the agent and explaining I needed a product for work for video meetings I was sold this product on the premise that if it didn't meet my needs within 14 days that it would all be cancelled and refund given. They explained after 14 days if I was satisfied that I would then become a customer. What they didn't tell me was that this product is no use for video calls due to lag and therefore is unfit for purpose. They also didn't tell me that I'd be left with the dish attached to my house unless I paid for the engineer to uninstall it. Oh, and that I have to foot the cost of returning the modem and central part of dish myself too. Product was totally missold and they ignore calls and emails. I've cancelled it, within 14 days, but had no refund and now I have a useless dish attached to my house. Absolute disgrace. Use them at your peril. I recommend avoiding.”

Posted 3 years ago

Hi Laura We’re sorry that you have not had the best time with us recently. We’re keen to investigate this for you and turn things around. So that we are able to do this please pop us a message at feedback@bigblu.co.uk Thanks The team @Bigblu Feedback

Posted 3 years ago

“Excellent customer service, and advocated on our behalf to management, very happy with the service.”

Posted 3 years ago

Hi Steve Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“very helpful and did it in a way that I could understand”

Posted 3 years ago

Hi Steve Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“Expensive product for a VERY bad product. They fail continually failed to deliver the internet service they promise. I would not recommend this company”

Posted 3 years ago

Hi We’re sorry that you have not had the best time with us recently. We’re keen to investigate this for you and turn things around. So that we are able to do this please pop us a message at feedback@bigblu.co.uk Thanks The team @Bigblu Feedback

Posted 3 years ago

“Alex was very patient and helpful. She explained everything clearly. I would like to pass on my thanks.”

Posted 3 years ago

Hi Maureen Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“I would like to thank Alex for being so helpful in sorting out my problem to its final completion.”

Posted 3 years ago

Hey This is lovely to hear, I have passed your feedback on to Alex who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review. Thanks The team @Bigblu Feedback

Posted 3 years ago

“I want the thank Alex for being so kind and thoughtful she listened to my problem and helped me through to the final conclusion.”

Posted 3 years ago

Hey This is lovely to hear, I have passed your feedback on to Alex who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Answered all my questions. Politely.”

Posted 3 years ago

Hi Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“Excellent service in these difficult times.”

Posted 3 years ago

Hi Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“Thanks for sending your engineer on Friday 2 October to get me back on the internet after 5 days off line .Number 2 receiver (on the Dish) was replaced with a new number 3 receiver. But the new receiver did not work. The engineer repaired number 2 receiver to get me up and running. It worked until Saturday 3 October then it went off line for some time, It has come back on line again and running just over 5 MBPS.”

Posted 3 years ago

Hey Thank you for taking the time to leave your review. We really appreciate your feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

“1.65mbps is simply not good enough, and well short of what is promised. Trying to work from home. Can't even log in to my bigblu account to see what happened”

Posted 3 years ago

Hi Andrew We’re sorry that you have not had the best time with us recently. We’re keen to investigate this for you and turn things around. So that we are able to do this please pop us a message at feedback@bigblu.co.uk Thanks The team @Bigblu Feedback

Posted 3 years ago

“After 12 months of reasonably reliable service the system kept losing connection. Tech support were able to remotely diagnose a faulty transceiver and sent a new one within a couple of days which seems to have fixed things. My only gripe is that when calling tech support there is no indication of the length of the queue while waiting on hold.”

Posted 3 years ago

Hey David Thank you for taking the time to leave your review. We really appreciate your feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 3 years ago

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Bigblu is rated 3.5 based on 1,222 reviews