Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

Write Your review

Tell us how Bigblu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great support service when broadband went down”

Helpful Report

Posted 2 years ago

Hey David, Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 2 years ago

“Interaction with customer service was prompt and courteous”

Helpful Report

Posted 2 years ago

Hey Deborah, Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 2 years ago

“Good product. Reliable . Service providers very helpful but sometimes difficult to get in contact from my country . Overall a good service provider”

Helpful Report

Posted 2 years ago

Hey, Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving. Thanks The team @Bigblu Feedback

Posted 2 years ago

“Alex was extremely helpful Thanks”

Helpful Report

Posted 3 years ago

Hey, This is lovely to hear, I have passed your feedback on to Alex, who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Mat, Ankit and Abdullah were excellent. All were patient, pleasant and very helpful. All gave good clear instructions and tips for the successful installation of the modem and router recently purchased from Bigblu. Thankyou.”

Helpful Report

Posted 3 years ago

Hey, This is lovely to hear, I have passed your feedback on to Mat, Ankit and Abdullah, who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review. Thanks The team @Bigblu Feedback

Posted 3 years ago

“The help I was given was first class unfortunately I will need an engineer to come and fix the problem with my satellite after only a year I am surprised as it looks like a build up of condinsation which will cost me £80 so not cheap but I don't wish to fall off a ladder trying to install the piece with one hand otherwise it would have been sent to me free of charge with instructions so the company are doing there best in that respect”

Helpful Report

Posted 3 years ago

Hey Conor, Thank you for taking the time to leave your review, we really appreciate your feedback. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Technical assistance has always been quick, courteous, and efficient, even with difficult problems to resolve. Abdullah, in particular, has given me critical constructive advice that resolved a nagging issue. Very satisfied.”

Helpful Report

Posted 3 years ago

Hey I have passed your feedback on to Abdullah who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review. Thanks The team @Bigblu Feedback

Posted 3 years ago

“As we live "in the sticks" we where delighted to get a faster broadband than the phone companey's could provide . Big blue provided an excellent service until we where fortunate to get super fast fibre broadband provided under the government voucher scheme, other wise I am sure we would have remained with Bigblu.”

Helpful Report

Posted 3 years ago

Hi Paddy Thank you for your support, glad we could help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“No wait time on the phone and good service.”

Helpful Report

Posted 3 years ago

Hi Roger Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“It may be expensive but the service was friendly, courteous, prompt and efficient. It made the call a pleasure.”

Helpful Report

Posted 3 years ago

Hey Thank you for taking the time to leave your review, we really appreciate your feedback. Thanks The team @Bigblu Feedback

Posted 3 years ago

“The Technician, Abdullah, was very patient with my lack of technical knowledge and is helping me with our internet issues. RD”

Helpful Report

Posted 3 years ago

Hey Thank you for taking the time to leave your review, we really appreciate your feedback. Thanks The team @Bigblu Feedback

Posted 3 years ago

“I was very fortunate to have Alex Cresdee deal with my query when I called Big Blu recently, she went out of her way to explain the different packages on offer and the changes to the packages that have been implemented since signing up with the company for satellite broadband in rural Ireland a number of years ago. The updated package is perfect for our current needs and will no doubt adjust again as our needs change, thanks so much Alex for taking time to work out the package that’s right for us. Excellent, service, thank you so much.”

Helpful Report

Posted 3 years ago

Hey Colette This is lovely to hear, I have passed your feedback on to Alex who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Considering I had phoned on Saturday and the girl was not helpful at all still waiting on an email from her I phoned today got another girl absolutely brilliant at her job and had an email sent inside 5minutes from speaking to her thank you so much”

Helpful Report

Posted 3 years ago

Hey Thank you for taking the time to leave your review, we really appreciate your feedback. Thanks The team @Bigblu Feedback

Posted 3 years ago

“The gentleman I spoke with from Bigblu, Abdullah, was very helpful and explained the circumstances surrounding my problem. He was also very patient with me as I am not very technically minded when it comes to computers and all that it entails regarding broadband, etc. My problem was in relation to my speed download and while it has not yet been resolved he is still looking into it.”

Helpful Report

Posted 3 years ago

Hey Joan Thank you for taking the time to leave your review, we really appreciate your feedback. Thanks The team @Bigblu Feedback

Posted 3 years ago

“An ABSOLUTE DISGRACE of a company. Sitting at 0.01 mbps speed and 'Kim' - 'manager' says there is absolutely nothing she can do nor the team. I would strongly advise anyone to not go near this shambles of a company - they have conned me out of so much money with promising me with increased speed with purchasing additional equipment. I have never ever ever in my life seen such horrific customer service and non existent aftercare support. GUYS - please pay HEED - stay clear of this bunch of cowboys!”

Helpful Report

Posted 3 years ago

“Very easy and simple to to cancel my contact because of technical difficulties”

Helpful Report

Posted 3 years ago

Hey Thank you for taking the time to leave your review, we really appreciate your feedback. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Frankly I think you service is the great pile of POO I have ever had the misfortune to purchase. I have Freeview on the same satellite dish and I have ZERO channels when the sky is grey. The WiFI (purchased this service as Orange were so bad) is almost unusable when more than one is on it. It is abysmally bad and I would not recommend your service to ANYONE.....like I said, I might as well be on a modem. SHocking.....I would recommend that NOBODY BUY YOUR SERVICE and frankly I do bot see you doing ANYTHING to improve this. I bitterly resent paying for this and thee monthly bills that arrive.”

Helpful Report

Posted 3 years ago

Hi Jim We’re sorry that you have not had the best time with us recently. We’re keen to investigate this for you and turn things around. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Thank you very helpful”

Helpful Report

Posted 3 years ago

Hi Thank you for your support, glad we can help! Thanks The team @Bigblu Feedback

Posted 3 years ago

“Abdullah remembered me from the last time I phoned. He quickly understood what I needed help with, sorted it out & phone me back to tell me it was all sorted. Delighted to have him at the other end of the phone.”

Helpful Report

Posted 3 years ago

Hey Anna This is lovely to hear, I have passed your feedback on to Abdullah who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review. Thanks The team @Bigblu Feedback

Posted 3 years ago

“Abdullah was very helpful, polite and generous with his time.”

Helpful Report

Posted 3 years ago

Hey Allen This is lovely to hear, I have passed your feedback on to Abdullah who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review. Thanks The team @Bigblu Feedback

Posted 3 years ago

Bigblu is rated 3.5 based on 1,222 reviews