Escentual Reviews

Escentual have a Customer Happiness Grade of A. Customers love their customer service. Full Insights

4.11 Rating 18 Reviews
78% of reviewers recommend Escentual
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"Escentual customer service is very rude and unprofessional and in their e mail I have felt like they where implying that I am stupid when I did not agree with they way of resolving issues. When I have asked for refund they didn't bother to inform me in any way that the cream has been refunded.  Customers of escentual if you receive damaged product they will ask you to send it back (if it get lost in mail you loose your money because the are not responsible for lost goods) and when they receive it eventually they will send you another product so generally it is quite long process and hassle before you receive it. Very bad company, I regret that I ever found this Web site."
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Posted 4 weeks ago
"Pathetic company, pathetic customer service, failed to deliver my order and when i contacted them and spoke to a very rude, unprofessional representative by the name of Nikki, extremely unhelpful and purported to shift blame that i had failed to give the right address which is inaccurate! Sad excuse of a company, do NOT use this company!"
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Posted 4 months ago
"Horrible customer service cancelling my order without notice. When I emailed to ask why, the response was because I was reselling their products."
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Posted 6 months ago
"Easy website, easy ordering process and quick delivery"
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Posted 8 months ago
"They always offer the best price- usually 20-25% cheaper than the RRP, and it is great when the products you are after are high quality and expensive- Escentual offer excellent prices and frequent offers."
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Posted 9 months ago
"Excellent service as usual."
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Posted 10 months ago
"Plenty of quality products good offers quick delivery excellent service"
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Posted 11 months ago
"Great value & offers. Excellent communication. Free gift wrap on most items. Regular 20% off site. Very fast delivery"
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Posted 1 year ago
"I've recently bought twice from escentual. There was a 20% sale on and it meant their prices were cheaper than the Dior, Debenhams and Boots websites. I liked I was kept up to date with my order all the way through the process. Items arrived perfectly, quickly and beautifully wrapped. P.s their items are still cheaper than the above mentioned sites."
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Posted 1 year ago
"I love Escentual because their service is fast, their prices very good, and they have a wide range of products. They also have special promotional offers where you can make good savings. I would recommend them to anyone."
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Posted 1 year ago
"Always excellent service. Competitive prices, items in stock. Lots to choose from. Arrive in a timely manner. Well packaged without being excessive."
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Posted 1 year ago
"Always happy with the purchases I've made, the prices are really competitive and the products excellent"
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Posted 1 year ago
"good price and always good package of products"
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Posted 1 year ago
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Posted 1 year ago
"Best prices around and super fast service!"
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Posted 1 year ago
"excellent company who have good prices and deliver items well wrapped promptly and efficiently."
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Posted 1 year ago
"Easy to order service with a fast delivery and great postage costs considering the item was sent tracked, so you know when to expect delivery of your item. Would definitely use again."
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Posted 1 year ago
"This is a charlatan company, it sold me good marked not for resale, some products I would question the authenticity of the items. The latests was I inadvertently purchased a fragrance which I thought was an EDT however the invoice said it was an After Shave Lotion. I read the invoice, thinking it might have just been an error I just removed for 5 secs, from the bubble wrap, and saw it was an After Shave lotion, and immediately repacked it. I sent it back and the customer service team said I had opened and used it! Really sucks this company is unethical and is run by R.K Aggrawal Ltd. (say it all) They refused so now taking them to court do not use them ."
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Posted 2 years ago
Escentual is rated 4.11 based on 18 reviews

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