Escapade Reviews

Name: Escapade
Address: 45-46 Chalk Farm Road, London
Rating: 4.56

4.6 Rating 2,612 Reviews

89 %

of reviewers recommend Escapade

4.6

Based on 2,612 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0207 485 7384

Email:

Bmaisuria@escapade.co.uk

Location:

45-46 Chalk Farm Road
London
NW1 8AJ

Write Your review

Tell us how Escapade made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Escapade 5 star review on 4th November 2019

333

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halloween night .I dressed up as a wo voodoo every one in my town commented .and asked for a photo with me”

Helpful Report

Posted 4 years ago

“Great service, quick delivery and costume was amazing. Great value foe the price.”

Helpful Report

Posted 4 years ago

“Ordered a costume for my grand-daughter in Oct, paid for next day delivery but didn't arrive in time, so I sent it back. Despite a few emails, still have not received a refund or a response, and when you try to call the number just goes through to conditional forearding, yet the website states that the shop is open. But I've just read some other reviews, and can see that the company has gone into liquidation so that explains it all!!. So do we just have to lose our money...is there nothing that can be done? Very upset...”

Helpful Report

Posted 4 years ago

“I never received my Halloween order because it went straight to Royal Mail and they didn't provide a slip. I have tried to contact Escapade and no reply, and now their website says it has been acquired and they are unable to discuss orders received before 23rd Nov. This is fraud.”

Helpful Report

Posted 4 years ago

“Appalling customer service Badly fitting costume. Costume was baggy on the legs even on xs size. I am still waiting for confirmation of my refund from 6 weeks ago. Escapade have not replied to my emails. This is the second time I've had issues, the first order I had to chase them to provide these refund as it was done incorrectly. I wish I hadn't ordered from Escapade again.”

Helpful Report

Posted 4 years ago

“Was very pleased with my steampunk costume. Got some lovely compliments. Just changed the hat.”

Helpful Report

Posted 4 years ago

“Ordered a Cat Woman outfit, was nothing like the picture, I ended up purchasing another outfit from elsewhere, as it was too embarrassing to be seen out in it”

Helpful Report

Posted 4 years ago

“I returned the item as specified in Oct and have still not received a refund, I would never use or recommend this company. Below is the photo of the recorded delivery to say that the company had received it! Still no refund...........”

Helpful Report

Posted 4 years ago

“good quality quick delivery”

Helpful Report

Posted 4 years ago

“Company went into administration on the 5th November 2019 so anyone hoping to get refunds or exchanges after this date got no hope”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY. Item posted back a month ago and they haven’t provided a refund. Don’t reply to messages or answer the phone”

Helpful Report

Posted 4 years ago

“Returned item as it was poor quality and didn't fit . No refund received. Unable to contact by phone .”

Helpful Report

Posted 4 years ago

“Bought a costume for Halloween for my child it was too big so sent it back got recieved back to yous on the 1st of this month and still no refund has been sent. And when I ring keeps going to the answering machine saying its closed now but is open monday to Friday but still keeps going to answering machine.”

Helpful Report

Posted 4 years ago

“Returned a costume in early November and had it returned to sender (me) today with a note to say the company has gone into administration. Such a waste of money!”

Helpful Report

Posted 4 years ago

“Good communication & Quick delivery”

Helpful Report

Posted 4 years ago

“Sent my returns back and never got a refund after 4 weeks of waiting just discovered they have gone into administration so not holding my breath for any money back 😥”

Helpful Report

Posted 4 years ago

“its not 1 month since I ordered this and paid £10 for next day saturday delivery. the item came on Monday, I returned it on Tuesday requesting a full refund including my delivery on October 22nd. I have not received my refund. The number on their website does not work. i've sent 4 emails between now and then showing the post office receipt of return NOBODY has gotten back to me in a whole month. They are thieves and scammers dont bother.”

Helpful Report

Posted 4 years ago

“Very angry! Ordered a costume and it was to big so ordered a smaller size and sent the other one back. Have not recieved any email or payment and have emailed them twice since!”

Helpful Report

Posted 4 years ago

“I asked for a refund. Had the code. Sent it back since October, signed delivery and havent got any correspondence from Escapade. Phone ringing for 3 hours and noone picks up. Website is down and noone replies to my countless emails. Are you a scammer??!!!”

Helpful Report

Posted 4 years ago

“Prompt delivery of a good quality costume ,and a quick refund of that which wasn't suitable.”

Helpful Report

Posted 4 years ago

Escapade is rated 4.6 based on 2,612 reviews