EPC Improvements | Renewable Energy Solutions Reviews

Name: EPC Improvements | Renewable Energy Solutions
Address: 15-17 Russell Way, Chelmsford, Chelmsford
Rating: 4.63

4.6 Rating 119 Reviews

92 %

of reviewers recommend EPC Improvements | Renewable Energy Solutions

Company Reviews

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4.6

Based on 119 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About EPC Improvements | Renewable Energy Solutions:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

0333 050 4268

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

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EPC Improvements | Renewable Energy Solutions 5 star review on 2nd December 2022

Sarah R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far they have been very helpful and very professional. Looking forward to our installation!”

EPC Improvements | Renewable Energy Solutions 5 star review on 25th October 2022

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Posted 1 year ago

Hi Sarah, Thanks for your review. The installation has now been completed and looking at the pictures it looks great. A system that's been designed and installed to last a lifetime! The team are here to support you in the ownership of your new heating system. Thanks for your custom. Craig

Posted 1 year ago

“Excellent annual service of our Ecodan ASHP from Mark. He is very competent and knowledgeable, and also takes the time to answer questions and make suggestions for improvements.”

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Posted 3 days ago

“Just had our LG ASHP heating system serviced by Mark. He explained what he was doing and seemed very thorough, he was also on time. Recommend.”

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Posted 1 week ago

“Serviced our Vaillant Air source heat pump. very knowledgable engineer Mark. Explained what he was doing and provided tips on optimum system use for maximum efficiency. Highly recommend this firm”

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Posted 1 week ago

Hi Mark. Thanks for the review on your recent Vaillant heat pump service by our engineer Mark. We're happy that the service exceeded your expectations. If you need anything in the future you know who to call. See you again next for your service. All the best.

Posted 1 week ago

“Great and helpful service, Mark explained everything and tuned the system further.”

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Posted 1 week ago

Hello, Thanks so much for the excellent 5* review on your recent experience with us. If you need any assistance in the future please get in contact.

Posted 1 week ago

“Had huge issues with them - broke my roof, sold me mis-specced items, then tried to extort me for more money on top of what we agreed. Literally having to take them to court. AVOID!”

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Posted 2 weeks ago

Hello Anonymous. We are unsure what project this review relates to as we have no installations where the issues you described can be relatable. Please feel free to contact us directly if this review in genuine so this can be looked in to, info@epc-improvements.co.uk. All the best.

Posted 1 week ago

“Comprehensive service professionally carried out by Mark.”

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Posted 1 month ago

Hello, Thanks for taking the time our of your day to leave us this kind review on your heat pump service by Mark. He will be informed of this and I'm sure he'll be over the moon. All the best.

Posted 1 week ago

“Very thorough service by Mark, who seems to be highly experienced with air source heat pumps.”

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Posted 1 month ago

Hello, Thanks for the excellent review on your recent heat pump service. Mark will be very pleased with your kind words. Be sure to spread the word of our companies offerings as companies like ours thrive on referrals and recommendations. Have a super day!

Posted 1 week ago

“Excellent service. I had a problem last year for which EPC were able to help me out although the system had been installed by another company. I'n just had my first service by EPC and am very happy with the the whole process. Mark came yesterday, completed the job, made a couple of recommendations and left me feeling content.”

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Posted 2 months ago

Hey Eunice. We really appreciate the kind review, we're glad we have been able to support you in the heat pump system you had installed with another company. It goes without saying we're here for you whenever you need us. All the best and have a fab day!

Posted 1 week ago

“Great service - particularly with on-going help and support. We had our first annual service over 6 months ago that was very efficient and thorough. I called EPC about a problem today and within a few hours it was successfully resolved remotely. Very helpful customer service - highly recommend!”

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Posted 3 months ago

Hey Rebecca, We're glad the service you had from us was to your satisfaction. We will be sure to let the service engineer know. If you need anything else from us please get in touch with our team that are here to support you. Thanks again for your valued custom and time spent leaving this review. All the best.

Posted 1 week ago

“Mark came to service our ASHP which EPC installed two years ago - we have had nothing but great service from them - thanks.”

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Posted 3 months ago

Hi Peter, Thanks for the fab review on the experience you've had with us on your heat pump installation and ongoing servicing support. We're always here to help. Be sure to spread the word ;) Thanks.

Posted 1 week ago

“I've had my heat pump installed for about 2 years now and initially had some minor problems but they were soon sorted by James at EPC. The install was very swift despite being not an easy one and the installers were very tidy and did a neat job lagging and hiding the extra pipes needed. I've been over the moon with my decision to both install a heat pump and to have chosen EPC to do the install. Over the winter period the whole house is warm and cosy without costing me a fortune. Mark from EPC has just completed an annual service for me, it's good value for money if you pay by monthly installments, he did a great job explaining what he was doing and why. Mark also went over and above what I've experienced from British Gas with my old gas boiler in improving things further with advice on insulation of my install, as it's in an unheated garage, he also went outside and put extra insulation in places which is something he didn't have to do but I really do admire his tenacity in wanting my install to be just perfect. I've been talking to and showing my neighbour my install as they want a heat pump as well and I highly recommend EPC to them.”

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Posted 3 months ago

Hello Martyn. Thanks for taking the time to leave the very comprehensive review. We really do appreciate your kind works and feedback. Your review will help other potential customers see what to expect from our services. We'll pass your positive feedback on to Mark the service engineer as well. All the best and if you need us please just call.

Posted 1 week ago

“I arranged a service for our heat pump and the appointment was made within days. I asked for the engineer, Mark to call at an approximate time and he arrived as requested. He was friendly and very professional and thorough. He checked and services the heating system and all the radiators to ensure everything was functioning properly. I was pleased with the company's friendly and professional working practices and I will be happy to continue to use their services.”

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Posted 4 months ago

Hi David. It's great to read you were really happy with the recent heat pump service you received from us. We take great pride in not only installing heat pumps but also looking after them. Thanks again.

Posted 1 week ago

“Have had a poor experience. Communication not great. Had to complain twice. Sent an email last week asking for job to be finished. This and subsequent email has been ignored. They did not come on the day they said and when they came later they couldn’t access the pipes to finish the job. The engineer said he would come back the following week but no one is responding to emails. It’s a shame as much of their work is good but I don’t think they understand how complicated the project is and that they need to be clearer about what is required and stick to their deadlines. If things change they need to explain what access they need and not rely on the small print of an email sent 6 weeks previously. Just because they do this all the time doesn’t mean customers know or can remember every detail.”

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Posted 6 months ago

“A truly dreadful experience. What went wrong? Everything but the in-house design (which was okay) was subcontracted so nothing was seemingly EPC's responsibility - someone else. The in-house engineer/plumber was incompetent. The subcontractor installed the heat pump plumbing wrongly, then the commissioning results and commissioning certificate were fiddled to make everything seem okay. The reality was that the heating system was incapable of being commissioned: radiators never exceeded 33C - hopeless. And it took months for EPC to accept responsibility. The PV installation never happened after 7 months and we had to go elsewhere. Then EPC kept the deposit... EPC backed away from their guarantees and in any case we do not want their service as maintainers: we have no confidence in the company. However, EPC was remarkably prompt in collecting the BUS grant, which they keep! Never a hint of an apology... I could say a lot more...”

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Posted 7 months ago

“Brilliant service! Air source system was installed in 3 days with little or no disruption. The engineer was very good and explained the system thoroughly. Cleared up after each day so no mess was left very tidy.”

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Posted 9 months ago

“The system was not installed as per the contractually agreed design. The design was changed on the fly by the installers who claimed to have never seen the design”

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Posted 9 months ago

“Just had our 1-year service by Mark. He was really helpful and knowledgeable, with plenty of good advice about the management of our heat pump. Thanks for an efficient service.”

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Posted 11 months ago

“Two failed inverters in a row, fire hazard caused by poor workmanship, reluctance to respond, refusal to compensate.”

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Posted 11 months ago

“So far so good looking forward to working with you”

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Posted 1 year ago

“The One Year service was outstanding. The day after our EPCImprovements Air Source Heat Pump (ASHP) was switched on we moved into our refurbished house with dozens of things to sort out. The temperature plummeted and it snowed and we had difficulty controlling the heating but not the hot water which has always been excellent. A year later the service engineer not only transformed our ability to control and adjust the heating but took great pains to ensure we understood it and since then the heating has also been just right. There was a part which proved to have a fault which he had replaced by a colleague which made the control just perfect but he kept in touch to check we are happy and responded promptly to the questions we emailed or texted him - we are not gifted IT users generally but are now gifted ASHP users. We've had snow again since his visit and we knew how to handle the outside temperature variations so just admired the pictureque views from inside our warm home. He's even promised to do our next year's service which as his aim is to spend as long (or short) a time as necessary to ensure we are entirely happy is great news.”

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Posted 1 year ago

EPC Improvements | Renewable Energy Solutions is rated 4.6 based on 119 reviews