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EPC Improvements | Renewable Energy Solutions Reviews

4.6 Rating 119 Reviews
92 %
of reviewers recommend EPC Improvements | Renewable Energy Solutions
Company Reviews Metrics Info
4.6
Based on 119 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier, Postal Service
On-time Delivery
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read EPC Improvements | Renewable Energy Solutions Reviews

About EPC Improvements | Renewable Energy Solutions:

Providing renewable technologies to domestic and commercial projects

Visit Website

Phone:

0333 050 4268

Email:

info@epc-improvements.co.uk

Location:

15-17 Russell Way,
Chelmsford
Chelmsford
CM1 3AA

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Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
David
Verified Customer
“We recently had solar panels installed on our property. The company involved was EPC Improvements who gave information and guidance throughout the process. The installation of the panels was carried out cleanly and efficiently The whole procedure was completed without problems. Therefore EPC recommended.”
Helpful Report
Posted 4 years ago
Malcolm
Verified Customer
“Their pre-installation service was outstanding. They clearly explained to me what was involved, what benefits it gave, answered my questions either immediately or went away and came back with the answer within 24 hours. Installation was done when they said it would be. Wish I could get this kind of service from others.”
EPC Improvements | Renewable Energy Solutions 5 star review on 22nd October 2019
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Posted 4 years ago
Zeon
Verified Customer
“They delivered exactly what they said they would in good time and we’ll fits all were helpful with information and prompt responses would highly recommend them.”
EPC Improvements | Renewable Energy Solutions 5 star review on 1st April 2019
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Posted 5 years ago
Anonymous
Unverified Reviewer
“Comprehensive service professionally carried out by Mark.”
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Posted 1 month ago
Hello, Thanks for taking the time our of your day to leave us this kind review on your heat pump service by Mark. He will be informed of this and I'm sure he'll be over the moon. All the best.
Posted 2 weeks ago
Anonymous
Verified Reviewer
“Very thorough service by Mark, who seems to be highly experienced with air source heat pumps.”
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Posted 2 months ago
Hello, Thanks for the excellent review on your recent heat pump service. Mark will be very pleased with your kind words. Be sure to spread the word of our companies offerings as companies like ours thrive on referrals and recommendations. Have a super day!
Posted 2 weeks ago
Rebecca
Verified Reviewer
“Great service - particularly with on-going help and support. We had our first annual service over 6 months ago that was very efficient and thorough. I called EPC about a problem today and within a few hours it was successfully resolved remotely. Very helpful customer service - highly recommend!”
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Posted 3 months ago
Hey Rebecca, We're glad the service you had from us was to your satisfaction. We will be sure to let the service engineer know. If you need anything else from us please get in touch with our team that are here to support you. Thanks again for your valued custom and time spent leaving this review. All the best.
Posted 2 weeks ago
Peter H
Verified Reviewer
“Mark came to service our ASHP which EPC installed two years ago - we have had nothing but great service from them - thanks.”
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Posted 3 months ago
Hi Peter, Thanks for the fab review on the experience you've had with us on your heat pump installation and ongoing servicing support. We're always here to help. Be sure to spread the word ;) Thanks.
Posted 2 weeks ago
Martyn P
Verified Reviewer
“I've had my heat pump installed for about 2 years now and initially had some minor problems but they were soon sorted by James at EPC. The install was very swift despite being not an easy one and the installers were very tidy and did a neat job lagging and hiding the extra pipes needed. I've been over the moon with my decision to both install a heat pump and to have chosen EPC to do the install. Over the winter period the whole house is warm and cosy without costing me a fortune. Mark from EPC has just completed an annual service for me, it's good value for money if you pay by monthly installments, he did a great job explaining what he was doing and why. Mark also went over and above what I've experienced from British Gas with my old gas boiler in improving things further with advice on insulation of my install, as it's in an unheated garage, he also went outside and put extra insulation in places which is something he didn't have to do but I really do admire his tenacity in wanting my install to be just perfect. I've been talking to and showing my neighbour my install as they want a heat pump as well and I highly recommend EPC to them.”
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Posted 4 months ago
Hello Martyn. Thanks for taking the time to leave the very comprehensive review. We really do appreciate your kind works and feedback. Your review will help other potential customers see what to expect from our services. We'll pass your positive feedback on to Mark the service engineer as well. All the best and if you need us please just call.
Posted 2 weeks ago
David J
Verified Reviewer
“I arranged a service for our heat pump and the appointment was made within days. I asked for the engineer, Mark to call at an approximate time and he arrived as requested. He was friendly and very professional and thorough. He checked and services the heating system and all the radiators to ensure everything was functioning properly. I was pleased with the company's friendly and professional working practices and I will be happy to continue to use their services.”
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Posted 4 months ago
Hi David. It's great to read you were really happy with the recent heat pump service you received from us. We take great pride in not only installing heat pumps but also looking after them. Thanks again.
Posted 2 weeks ago
Robert W
Unverified Reviewer
“The system was not installed as per the contractually agreed design. The design was changed on the fly by the installers who claimed to have never seen the design”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“Just had our 1-year service by Mark. He was really helpful and knowledgeable, with plenty of good advice about the management of our heat pump. Thanks for an efficient service.”
Helpful Report
Posted 11 months ago
Claudia N
Unverified Reviewer
“EPC have carried out a very big project as part of a major refurbishment of my house during 2021/22. The contract included solar panels on the roof, the installation of a ground source pump system, underfloor heating plus connecting the house to the aquifer which now supplies my house with all its water needs. There were teething problem, which is not surprising in any project and especially with one of this size. I found them very willing to go the extra mile to make sure issues are resolved as quickly and successfully as possible. When the main builders were causing problems because they were not in control of this aspect of the contract, EPC would find a way to work around without confronting them, which helped me get the job done. I have just had my first proper winter in the house and as we know, it was a cold one. The heating coped very well indeed! The house was suitably warm all the time. The underfloor heating is Heatmiser which I learned to use. It took me a little while to get my head around it, but I am now very happy with this choice, each room has its own controller and changing the settings is very easy. In particular I want to single out Craig McAlister, one of the directors, who could not have done more to help me. Even in areas during the refurbishment, which had nothing to do with his particular part of the work, he went out of his way to help out. A nicer, more competent and helpful person is difficult to find. Thank you, Craig!”
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Posted 1 year ago
Sarah R
Verified Reviewer
“So far they have been very helpful and very professional. Looking forward to our installation!”
EPC Improvements | Renewable Energy Solutions 5 star review on 25th October 2022 EPC Improvements | Renewable Energy Solutions 5 star review on 25th October 2022 EPC Improvements | Renewable Energy Solutions 5 star review on 25th October 2022 EPC Improvements | Renewable Energy Solutions 5 star review on 25th October 2022 EPC Improvements | Renewable Energy Solutions 5 star review on 25th October 2022 EPC Improvements | Renewable Energy Solutions 5 star review on 25th October 2022 EPC Improvements | Renewable Energy Solutions 5 star review on 25th October 2022 EPC Improvements | Renewable Energy Solutions 5 star review on 25th October 2022 EPC Improvements | Renewable Energy Solutions 5 star review on 25th October 2022
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Posted 1 year ago
Hi Sarah, Thanks for your review. The installation has now been completed and looking at the pictures it looks great. A system that's been designed and installed to last a lifetime! The team are here to support you in the ownership of your new heating system. Thanks for your custom. Craig
Posted 1 year ago
Ron F
Verified Reviewer
“When I started researching solar panels and battery backup it soon became very clear to me that it was a complicated subject. Things to be considered included the correct size of the system, was my house suitable, what manufactures products to use, the various methods to operate the solar panels, what type of inverter, the size of the battery and of course the price! When I first contacted EPC I was put in touch with Kai and he was crucial in my decision to use EPC. Throughout the initial stages he was always available and patient in answering my many questions about the design of the system. Most importantly he listened to what I wanted the system to do and then recommended solutions accordingly. The actual installation took longer than was planned due to unforeseen problems. However, the problems were all resolved to my satisfaction and the completed work is neat and tidy. The system has now been operating for a month and the data shows that I will be reducing my electricity usage from the grid by a considerable amount. I am very pleased. Will I recommend EPC to others? YES.”
EPC Improvements | Renewable Energy Solutions 5 star review on 31st August 2022 EPC Improvements | Renewable Energy Solutions 5 star review on 31st August 2022
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Posted 1 year ago
Hi Ron, Thanks so much for your review. Much appreciated.
Posted 1 year ago
Matt
Verified Customer
“Great no-pressure sales experience with EPC Improvements - we had solar PV fitted to our new garage, and though the garage build was hugely delayed by covid, never any concerns with EPC. Communication was good throughout, and the installation was quick and easy. Highly recommended.”
EPC Improvements | Renewable Energy Solutions 5 star review on 21st November 2021
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Posted 2 years ago
Richard
Verified Customer
“We had a great experience with EPC. They were courteous and helpful throughout, talking us through the various changes and application processes along the way. We installed in 2 phases - 3.7kW initially (18 panels) and another 3.7kW a year later, and after some hunting they were able to source some almost identical panels to match the 2 sets up, despite the technology moving on significantly the meantime. The end result is a 7.4kW system which has generated ~10MWhr per annum for the last couple of years. We use a little over 50% ourselves and export the balance, but now we have one (possibly 2 electric cars) we will use more and more, and may consider a battery system to smooth out the flow. EPC installed a SolarEdge diverter to heat our water too. Our energy consumption is half of what is used to be!! The SolarEdge technology recommended by EPC has been excellent - reliable and the app access is great to see what's going on.”
EPC Improvements | Renewable Energy Solutions 5 star review on 4th November 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 4th November 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 4th November 2021
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Posted 2 years ago
Paul M
Unverified Reviewer
“I had air source heating system fitted. I searched around and most company's where all about the same price. One of the reasons for using EPC was due to very good communication. The fitment was not a straightforward one . The hot water tank had to be fitted in a small outhouse and the water pipes running through my Kitchen. I decided to take my Kitchen apart to make running the pipes easier. All the pipework was done in copper and to a very good and tidy way. The workmen always cleaned up behind them at the end of every day. We where left without hot water for one day, but it wasn't a problem for me due to having an electric shower. The workmen had to stay late a few times. On the last day they didn't finish until well past 9 pm. I went and got them a McDonald.”
EPC Improvements | Renewable Energy Solutions 5 star review on 17th October 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 17th October 2021
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Posted 2 years ago
Laura
Verified Customer
“We had an air heat pump installed. The team that came on site were excellent. They often worked 10 - 12 hour days to help minimise the amount of time that we were without heat and were cheerful and friendly. They were happy to explain in detail what they were doing. We were very impressed with the quality of the pipework/install - they took time and effort to make sure that the pump room installation looked attractive with neatly arranged pipes.”
EPC Improvements | Renewable Energy Solutions 5 star review on 2nd October 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 2nd October 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 2nd October 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 2nd October 2021
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Posted 2 years ago
Amardeep
Verified Customer
“For most moving into a completely new technology (Air Source Heat Pump) without friends or family to ask is quite daunting. I think EPC had to do a lot of handholding to get me through that. The services has been good and the installation went better than expected. There are always issues and concerns that arise and they were dealt with quicky”
EPC Improvements | Renewable Energy Solutions 5 star review on 30th September 2021 EPC Improvements | Renewable Energy Solutions 5 star review on 30th September 2021
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Posted 2 years ago
Hi Amardeep, Thankyou for the kind words and 5 star review! We're happy we could help you make an informed decision and install a heat pump that's perfect for your property.
Posted 2 years ago
Billy
Verified Customer
“The customer support from EPC Improvements is first class. They're always very helpful and attentive. They clearly outlined multiple options to me for a complex installation of air source heat pump with radiators upstairs and underfloor heating downstairs. The installers we efficient, clean and helpful answering all our questions. I'd thoroughly recommend this company for their services.”
EPC Improvements | Renewable Energy Solutions 5 star review on 30th September 2021
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Posted 2 years ago
Hi Billy, Thankyou for the fantastic review! We're glad we could help you upgrade your heating system to an air source heat pump!
Posted 2 years ago
EPC Improvements | Renewable Energy Solutions is rated 4.6 based on 119 reviews
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