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EOS Rooflights Ltd Reviews

4.8 Rating 315 Reviews

97 %

of reviewers recommend EOS Rooflights Ltd

Company Reviews

4.8

Based on 315 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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EOS Rooflights Ltd 4 star review on 26th June 2023

EOS Rooflights Ltd 5 star review on 26th January 2023

EOS Rooflights Ltd 5 star review on 26th January 2023

EOS Rooflights Ltd 5 star review on 26th January 2023

EOS Rooflights Ltd 5 star review on 26th January 2023

EOS Rooflights Ltd 5 star review on 26th January 2023

EOS Rooflights Ltd 5 star review on 26th January 2023

44

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We’re very satisfied with your prompt Sevice. The roof lights look great, installation went smooth as your drawings were spot on. Overall very happy will use you again and recommend you to customers who need rooflights. Thanks and hope this helps you.”

Posted 1 year ago

“Postponed my order without telling me that they needed full payment first. Told me how much to pay, which I followed. Roof lantern was delivered as agreed, then chased me for a further £200 months later. Offered no discount in return for all the mucking around. Very rude and sarcastic staff too. There are LOTS of suppliers out there so avoid this company.”

Posted 1 year ago

Apologies for the mistake on our end with regards to full payment not being issued before delivery. We are glad to have resolved this in the end.

Posted 1 year ago

“At Legacy we design and build quality homes and properties. A Key part of this is to have a product that fits the bill and EOS rooflights have never failed to impress us on the quality of the item and the staff at the office also never fail to impress. If you need a fixed rooflight then you could do far worse than go with these guys.”

EOS Rooflights Ltd 5 star review on 20th June 2022

Posted 1 year ago

“The help on the information on there roof lights is brilliant product quality and packaging is really good too Would recommend Great all round company”

Posted 1 year ago

“Great customer service and fantastic product. Delivery and communications were excellent. Competitive pricing and manufactured to the exact sizes we supplied. Roof light looks amazing in our hallway. Would certainly recommend this company.”

Posted 1 year ago

“We came across EoS at the home building show in Oc 2021 and after discussing our drawings (2 roof lights in drawings) decided to go along with their quote. However, mistakenly one roof light was ordered and invoiced. Unfortunately this was not picked up by the Eos representative also. Recognising this as our intake too We then ordered another similar one back in January and paid half the amount. No customer support / acknowledgment/ communication from Eos. We were in for another blow when Eos called in Feb to inform that their production line has changed and the second roof light on order is a different spec to the original one. So we either had to take this one or order a new one again. To avoid our project getting delayed by another 6 weeks we have decided to use the current one on order. So we are having to use a different roof light to get our project to completion and make sure it matches the one already up there. We are settling for a product that does not match what we had ordered for and are being given a 20% off. All this time Eos blames us for ordering one roof light initially. I am unhappy with the amount they have offered to make up for changes to their production line. As a customer I put my trust in the company. Yes, it was our mistake in ordering only one but it is not our fault that the company is not working in sync with its production/ operations. And they are quick to blame the customer - we have spent over £5 k on their products and feel utterly let down from the quotation to the delivery stage! I utterly regret the day we came across this firm!”

Posted 2 years ago

“I researched several roof lights and found that Chris Higgins and his colleagues at EOS provided the best technical advice and were happy to address my questions quickly. I purchased the roof light in September 2021. It was very heavy and there were issues with the delivery schedule which was stressful due to the additional manpower I needed to offload etc. EOS customer service did address the issues and I am delighted with the quality of my new roof light. I would like to thank Chris, Natalie, and the team for their help.”

Posted 2 years ago

“We are very happy with both the product and the service we received from the company. The roof light is of excellent quality at a competitive price and the customer service was excellent. It is always good to be able to contact a company once you have ordered a product and this was certainly the case with EOS Rooflights Ltd. Unlike a number of other companies we have had to deal with during our building project.”

Posted 2 years ago

“Great product and excellent service from EOS”

Posted 2 years ago

“I sent in the order for the roof light and received delivery in 4 weeks, at the moment anything that includes glass is taking ages so I was surprised when it turned up on time.”

Posted 2 years ago

“We have used EOS Rooflights on a couple of projects now and will continue to do so. The quality of the frame which is welded, and the glass connection, is second to none, and this makes for a trouble-free installation. Hillbuilt Construction”

Posted 2 years ago

“I did a lot of shopping around when trying to find the right product for our extension roof and the EOS Flex electric stood out in terms of price and overall quality. The ordering and delivery process was fantastic (within a week it was with me) and it took less than an hour to install. Really happy with the quality and finish so wouldn't hesitate in recommending to anyone looking for similar”

Posted 2 years ago

“over the moon fits like a glove , excellent service, and delivery”

Posted 2 years ago

“Fast friendly services. Top quality product. I am 100% confident when I recommend EOS rooflights to my clients.”

Posted 2 years ago

“We are very pleased with our EOS Rooflights Our Builder was also very impressed with the quality and will use them in future”

Posted 2 years ago

“Im very happy indeed. Instructions were clear, it went on a treat and looks great. It was a pleasure dealing with you, I shall recommend you”

Posted 2 years ago

“Very helpful customer service”

Posted 2 years ago

“Most importantly of all, a great product - smart and clean design - looks superb. Service was excellent, very responsive - addressing questions quickly and adapting the design as needed. Fully recommend”

Posted 2 years ago

“We have had very good service from you delivery on time and fitting very easy.We are now enjoying the benefits of having the room flooded with light.Many thanks”

Posted 2 years ago

“EOS where very helpful throughout, the pricing was competitive with all the quotes we received and the walk-on rooflight was exceptionally well made. We prepared the opening using EOS details and plans and it came exactly as described and fitted perfectly (this seems obvious but surprisingly doesn't always happen). I would 100% use them again and would recommend EOS to others without hesitation. I am extremely pleased with the finished rooflight and it looks brilliant installed. My contractor said it was perfect and came exactly as described too, so good all round. No pictures at present but can provide later! It looks fab!”

Posted 2 years ago

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EOS Rooflights Ltd is rated 4.8 based on 315 reviews