“Great it is so small on the outside of teh house. It would be good to advise customers that they need to have three boxes including the plug inside the house, not a problem in our case but we were unaware until the fitters arrived.
“I encountered some issues throughout the install process that were mainly down to the designated company who installed the unit. EO were incredibly keen to learn of these bumps in the road in a very proactive and supportive way for the benefit of future customers. I was extremely impressed with their aftercare and the unit is working well and looking great - being so small. I haven’t regretted purchasing an EO Smart Home and would have no hesitation in recommending EO to anyone in the future!”
We’re sorry to hear that you've had such a frustrating experience with your charger and we thoroughly appreciate you taking the time to provide such a detailed review.
In most instances we refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been best in your instance but are glad to hear that your charger is now up and running.
Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to speak with you in person to get direct feedback on our installation process - could you please contact us on firstname.lastname@example.org or 0333 77 20383.
“Albeit the scheduling of the appointment was moved many times, this was a direct result of Covid. The installation when completed was excellent and very tidy. Now installed the charger is simple and works like it says on the can.”
“We have suffered with the issues of installation delay because of Covid. Octopus were not able progress the installation. However, Emma and Liane in the installation team from EO were really helpful, polite , helpful and warm to engage with. The Installer (Chas from Bewired) was excellent in doing neat professional job.
The technical back up has been great so far. It’s in and it’s working ok. Looking forward to saving...”
“Competitive pricing. Prime contact after charging point was fitted - Jack H. Easy to talk with and very patient in helping me get through all aspects of setting up Electric charging. Hope he will be available when Smart Meter is fitted.”
“The gentleman who fitted the wall charger was very good in explaining how all works. I am fitting Solar panels next month , I may need some help how to integrate it with my Solar , if that is ok , thank you for a grand job”
“Fault on one of the components but Luckily engineer had a spare One”
Thanks for taking the time to leave us a review - we’re pleased your EO charger is up and running!
It’s great to hear that our installer was able to resolve the component issue your first experienced with your charger - if you have any problems in the future then don’t hesitate to drop us a note on email@example.com.
“Great deal on original OLEV grant, price held despite Covid-19 delays. Poor electrical subcontractor install actioned immediately by EO team resulting in a complete re-install to full professional standard. V happy customer.”