EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.41

4.4 Rating 1,192 Reviews

85 %

of reviewers recommend EO Charging

Company Reviews

Metrics

Info

4.4

Based on 1,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic. Had a call once my application was sent discussing layout of my house and checking details. The guy who came to install it was super helpful and knowledgeable and did a really good job.”

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“All good, helpful installer”

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“Already had my charger replaced once, now it doesn’t schedule . My last review was deleted which is odd. So posting an update . I have been waiting for an answer for 2 weeks with no answer unless I call the tech team. Latest is that apparently these units are not compatible with VW cars 🚗”

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“Very happy with the installation of my charger, however I have not yet taken delivery of my electric vehicle to use it yet. The guys fitting the charger and the other electrical switches and fittings required were very professional, clean and tidy. Got my plumber to help install cables under the floor which greatly helped the installation both aesthetically and reduced installation costs. The initial survey on the electrical requirements was a bit daunting, but with the cooperation of my plumber and the installation team, everything went well in the end.”

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“EV home who installed were absolutely brilliant, however your app is not good and your customer service starting with the frequency of puerile emails and apparent disinterest of your sales staff almost beggars belief as does your IVR. Communicated both by email and phone.”

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“Installation contractor excellent. Great advice, great Installation.”

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“I received excellent customer service from start to finish! Natalia was super helpful keeping me up to date with the installation. Dave was fantastic, he completed the survey and all appeared to me to be impossible to install due to the power from my house is in the centre of the house and on this basis the route was up under the stairs, under the floor-boards on the landing and through the master bedroom to the front of the house. On the day of the install, he started around 8am and was finished by 2pm and you wouldn't have known that he had attended, so tidy, polite and friendly throughout. Thank you”

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“Excellent service, very friendly installer. Also super flexible when I had needed to reschedule at short notice. Would definitely recommend. Many thanks.”

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“A local firm to my home. I thought that would help and give ‘buy local’ type reassurance. The pre sales talk and reassurances are quite convincing. However, product is wholly unreliable, after sales service is non existent. Most of the time the unit does not charge. Most of the time the approach of the company is to equivocate, try diversionary tactics, but certainly not to take any pro-active steps to solve problems. The product and service are so terrible that I’ve had to say I’d visit the office to sort out the issues. That made a tiny bit of improvement. But not much! I’ve no experience of other domestic charging unit, but I’d say avoid EO at all costs.”

Helpful Report

Hi Phillip, Thanks for taking the time to leave us a review. We're really sorry to hear that you're experiencing a technical issue with your charger that is yet to be resolved. Customer satisfaction is incredibly important to us - we've flagged this to our Support team who have confirmed a second engineer visit has been scheduled to further investigate the situation. That said, if you need an immediate status update, please contact us directly on support@eocharging.com or 0333 77 20383. Thank you for your patience. Many thanks, The EO Charging team

“Helpful and punctual engineer. good customer service”

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“Easy and straight forward install - Information was nice and clear throughout the entire process with regular communications at each stage. The job is very neat with minimal disruption and no ugly trailing wires or cables. Great Job. Would definitely recommend.”

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“I think customer care is very good I was updated with everything that's was going to take place all along the way”

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“Yet to get the wireless app connected but we're delighted just to have the charger, so will make a rating on that. The one we purchased was small and minimalist and fits great in the outside space on a brick pillar and looks great. Easy to use, no problems with installation and we liked the installer, all good!”

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“Very smart product and a great app making life easier”

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“EO were get, very good with communication and making sure I understood everything ready for installation. Installation date was quick and suited me and would recommend to others.”

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“From the first contact I was keeped informed as to what was and when every thing going to happen”

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“Fantastic, professional and friendly service from start to finish, the application online was quick and communication was efficient.”

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“Based on my experience I would not recommend. I have a smart charger that only works when connected to wifi. I have changed my broadband provider and have not been able to reconnect through the app. Support is sparse, cannot call through to technical, spend ages holding for customer services, only for them to take a message saying I’ll have to wait 3 days for a response from technical. There’s no other way to get help with an offline charger that’s been down for a month.”

Helpful Report

Hi Monique, We're really sorry to hear that you're experiencing an issue with your charger, and that you're yet to receive technical support. We've flagged your case to our Support team and one of our experts will reach out today to investigate the situation further. Should you require an immediate status update please don't hesitate to contact us directly on 0333 77 20383. Thank you for your patience so far, it's our #1 priority to get you up and running as soon as we can. Many thanks, The EO Charging team

“Very, very good service from the young man that came and installed! Charger also looks magnificent”

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“Ashley, was on time , polite, helpful and explained the operation of the unit.Good job.”

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EO Charging is rated 4.4 based on 1,192 reviews