EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.41

4.4 Rating 1,192 Reviews

85 %

of reviewers recommend EO Charging

Company Reviews

Metrics

Info

4.4

Based on 1,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for an inspection which was done incorrectly, Took 6 weeks not 3 as advised by website to get an engineer to site.On positive note the engineer was a star he overcame the inspection issue charger is working well”

Helpful Report

“The online tools were quick and easy to use. The problem I found is that it took nearly 2 months for the order to be processed. I had to do all the chasing as commitment dates had come and gone on numerous occasions. I also had installation dates changed. All without the slightest apology or goodwill gesture and with extra cost to myself and inconvenience of using other charging methods.”

Helpful Report

“Wasn’t given a choice of charger by Mercedes had to choose this one where there’s space taken up inside for a board containing the RCD etc where the ones I install have them all built into the charger itself leading to a lot less messy installation. Also the App is not very good.”

Helpful Report

“Although I enjoy the convenience of our charger if the off peak scheduling function isn't working then we re not enjoying the benefits. repeatedly the charging cycle continues into the non off peak period and we end up paying much more for our electricity. Frankly I think we deserve a refund on additional costs because this feature isn't working properly. I raised this once and the weekend setting was adjusted, but it keeps happening.”

Helpful Report

“The charger itself seems to work just fine however the Android app is disappointing”

Helpful Report

“Some issues with the admin team getting the problems with my charger addressed but Jack the engineer and Lauren who organised the engineer visit were first class. They could not have done any more.”

Helpful Report

“Had to chase up the quote & the installation wasnt the best result. Blown the brick as he drilled through into the garage & glued back the pieces with silicone. Picture below”

Helpful Report

Hi Euros, We’re sorry to hear that you're experiencing issues with your charger and thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our #1 priority - the situation has been flagged to our Support team with high priority, and our experts have confirmed that they will be in touch with you, in order to resolve this as soon as possible. If this doesn't resolve the matter, then please contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

“I'm really happy with the charging box (and the electrician who installed it was excellent!). However the app isn't fit for purpose, hence two lost stars.”

Helpful Report

Hi Brett, We’re sorry to hear that you're experiencing issues with our app and thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our #1 priority - the situation has been flagged to our Support team with high priority, and our experts have confirmed that they have been in touch with you, in order to resolve this as soon as possible. If this doesn't resolve the matter, then please contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

“Charge point works fine. The app is useless, the readings make no sense despite good internet signal and there is very little useful information on the app. It seems I would need to enter the state of charge every night myself in order for the app to tell me when the vehicle is fully charged. The app tells me that the vehicle was charging for more than 27 hours in a single day 🤔 and the tariff information does not transfer.”

Helpful Report

Hi Paula, We’re sorry to hear that you're experiencing issues with our app and thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our #1 priority - the situation has been flagged to our Support team with high priority, and our experts have confirmed that they have been in touch with you, in order to resolve this as soon as possible. If this doesn't resolve the matter, then please contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

“The installation was booked through Electric Ireland. The installer was very good and a really nice guy. The unit however is making a clicking noise. Not sure is this normal but it’s very annoying. Has anyone else experienced this. I have uploaded the video.”

Helpful Report

Hi Bill, Thank you for taking the time to leave us a review. Customer satisfaction is our #1 priority - the situation has been flagged to our Support team, and our experts have confirmed that they have been in touch with you, in order to resolve this issue as soon as possible. If this doesn't resolve the matter, then please contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

“Installation all ok, managed to get a short appointment time and the work was done professionally by the engineer. However ! I can't get the app to work, I've tried 4 times now, including buying a wifi extender (even though I don't think this is the issue). I can see why it only gets 2 start reviews on Appstore. I'm going to give up and just use the app I get with the car”

Helpful Report

Good afternoon Mr Cameron, We are sorry to hear that you have had issues with our app and the connectivity part of the process. I have escalated this to our Support Team and they will look in to this and be in touch to resolve this with you as quickly as possible. Kindest regards, Craig Chandler COO EO Charging

“Unit failed after first use. Up to that point it was great. I’m sure it’ll be replaced quickly but disappointed at the moment The Unit is very neat and the installation process was smooth. Just this one niggle which would’ve been a nightmare if I had a full electric but thankfully I bought a hybrid!”

Helpful Report

Morning Samantha, Thank you for taking the time to leave us a review - we’re sorry to hear that you’ve experienced an issue with your charger. Please be assured that we’re currently reviewing your case and someone from our Support team will get in touch shortly to ensure your replacement unit is installed as soon as possible. In the meantime, if you have any questions, feel free to contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

“At the end of the day a charger is a charger. This is smaller than most and therefore not as ugly as most of them and comes in a range of colours. The app is flaky to say the least. Mine has an excellent WiFi signal, knows it’s charging but the rest of the features do nothing at all, countdown to full charge, charge history etc - nothing. The cars one works brilliantly. My installers Crosstech Electrical were excellent”

Helpful Report

Hi David, Thanks for taking the time to leave us a review, we're glad your charger is up and running! That being said, we’re sorry to hear that your experience with our app doesn’t match your expectations - we’re aware that it needs a bit of work and are now working on a new version, which should be released before the year is up. In the meantime, please note that our Technical & Support team will be more than happy to remotely guide you through the EO Smart Home app so you can make the most out of your charging sessions - feel free to contact them at support@eocharging.com or 0333 77 20383 (option 5). Many thanks, The EO Charging team

“Installation engineers were very competent and efficient and charger is working well. However, there was a delay of a couple of weeks in actually getting the charger installed due to a number of factors, principally the fact that it had not been stressed or noted during the survey, that an additional piece of equipment would be required for the installation. This meant that the engineers had a wasted journey on the originally scheduled date of installation plus necessitated the purchase of an additional mains charging lead to cover the delay.”

Helpful Report

Hi Alan, Thanks for taking the time to leave us a review, we're really pleased your charger is up and running. That said we're sorry to hear that you experienced a delay with the fitting of your charger and apologise for any inconvenience caused. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to carry out a remote survey to determine whether the installation is standard or if any extra work is needed (for example additional CT clamps). We appreciate that the surveying process may not have been best in your instance and have flagged your feedback to our Home Install team. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to discuss the situation with you. Could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

“Whilst charger is working, I can't get the App to work, charger off line despite good wifi signal.”

Helpful Report

Hi Andrew, Thanks for taking the time to leave us a review and sorry to hear you're experiencing connectivity issues with your EO charger. Last thing we want is to let our customers down and we would greatly appreciate the opportunity to work with you in resolving this issue - one of our team has emailed you this morning and is awaiting to hear back from you. Many thanks, The EO Charging team

“Sales Dept good , informative and give confidence you have come to the right Company. The shortfall is in the logistics of the follow through from order to being installed on the wall.. All future customers need to follow up with calls/emails to check that the right hand and left hand are talking to each other in a timely format so there are no hiccups on installation day ... as there was in our experience. The intention is good at EO it just needs to put in ' more fail safe back up procedures' .”

Helpful Report

Hi Celia, We’re sorry to hear that your experience with our installation process didn’t match your expectations and thoroughly appreciate you taking the time to provide such a detailed review. Customer satisfaction is our number one priority - please be assured that our experts are reviewing your case as we speak and will directly contact you to discuss the situation. Many thanks, The EO Charging team

“It took 3 separate appointments to install the charger. One was cancelled because the installer called in sick last minute. At second appointment it turned out EO had failed to send me all the necessary hardware. Third to finish the install when all the hardware was finally here. EO never informed me I would be send any hardware so I was unaware some bits where missing when the installer arrived.”

Helpful Report

Hi Joost, Thanks for taking the time to leave us a review - we're really sorry to hear that you've had such a frustrating experience with the installation of your charger. The last thing we want is to let our customers down and fully appreciate the frustration this situation has caused you - we have flagged your feedback to our team and one of our experts will contact you directly to discuss the situation. Many thanks, The EO Charging team

“The hardware is okay but I'm afraid the app leaves much to be desired. Hopefully this will get sorted.”

Helpful Report

Hi Mark, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! That said we're sorry to hear that your experience with our app didn’t match your expectations. We're currently working in the background on a big update to our app which will feature a host of new options and we will do our best to keep all customers updated. In the meantime, if you have any question feel free to contact us on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

“The charger is ok, installation was easy and the fit was excellent. Main drawback, the app is absolutely garbage - looks like it’s been designed by a first year student. Really no excuse for it in this day and age. Got this as it was recommended by Octopus, but I think I would have gone with a different charger.”

Helpful Report

Hi Barrie, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! That said we're sorry to hear that your experience with our app didn't match your expectations - please note that we're currently working on developing an updated version of the app and will be providing an update to all customers over the coming months. In the meantime if you think a specific feature needs improvement, don't hesitate to drop us a note directly on hello@eocharging.com, we'd be more than happy to take your feedback on board. Many thanks, The EO Charging team

“When it lost the Wi-fi connection it was difficult to get it to reconnect”

Helpful Report

Hi Alan, thanks for taking the time to leave us a review! We're sorry to hear that you've experienced connectivity issues with your charger and apologise for any inconvenience caused. Customer satisfaction is our number one priority and we're keen to ensure you're getting the most out of your charging sessions - if you have any problems in the future then please don't hesitate to contact our Technical & Support team directly on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

EO Charging is rated 4.4 based on 1,192 reviews