How would you rate
"Terrible company, sent me the wrong phone, and it took so long for them to arrange the right one to be ready so asked for a refund in the end.
Half my emails were ignored, especially when I suggested they should offer a discount for all the inconvenience of receiving the wrong phone and, sending it back and the wait for this error to be corrected.
The initial advisor I spoke to was not helpful at all and tried to tell me he was the only one in the office that I could speak to, the last one I spoke to was much better."
"Absolutely terrible, would never use again and certainly would NOT recommend. Years ago i used envirofone and it was good, myself and my partner used again recently to sell our old phones. The company website states "Get paid directly into your bank on the same day we receive your device" is infact a load of crap!! They recieved both phones on the friday and we tracked our parcel and didn't even get an email until the tuesday. I accepted my offer and still awaiting payment two days later. Customer care is appalling!! I recommended this same company to my partner we was both quoted £165.00 i got offered £33.00 yes my phone had damage my partners phone on the other hand was in perfect working order and condition and he was offered £44.00 which he declined, the offer was based on that he had a crack on his phone screen lucky enough we took pictures before it was sent off and i can assure you his phone had no damage at all."