England Store Reviews

Name: England Store
Address: Unit 32 Wornal Park, Worminghall
Rating: 3.52

3.5 Rating 830 Reviews

61 %

of reviewers recommend England Store

Company Reviews

Questions

Metrics

3.5

Based on 830 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

Write Your review

Tell us how England Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 1 month no shirt. Emailed them about it but they blocked me. Nearly £100 out of pocket.”

Helpful Report

Posted 1 year ago

“Yet another story in the same vein as previous complaints about the atrocious service from England Store. I bought a t-shirt which was too large - partly because the sizing guidelines (male or female) did not apply to a unisex shirt so I was guessing. I wanted to exchange but there is no option for this, no option to return for free within 14 days - only the option to pay for the privilege of returning an item I was looking forward to wearing and would have loved in the correct size. I emailed customer support but received an automated email about how to return an item. It's embarrassing and a disgrace, considering how much revenue is being made. Free returns and making the customer journey as easy as possible is standard practice for most online retailers. Now I am left with a t-shirt I will not be wearing with pride.”

Helpful Report

Posted 1 year ago

“Avoid. I bought and England top for my daughter to have for the Women’s Euro cup on 28 May and have not received by 17 July. I called and messaged them but they are no help. They use Evri, who I am sure lost it and never attempted to deliver according to tracking. Last time I called, I was told I got to wait longer as they need to research with there returns department. 49 days for a shirt is too long. I doubt I will get by mens World Cup. Terrible and full of excuses and no solutions.”

Helpful Report

Posted 1 year ago

“Charge 4.99 delivery & £1.00 handling fee. Then charge you £6.50 to return when womens kit turned up which was only advertised when you went into the description box. All this money on top of a £60 over priced kit for a 7 year old.”

Helpful Report

Posted 1 year ago

“Did receive a refund”

Helpful Report

Posted 2 years ago

“I paid for a top for my son and then read the reviews, I have had a different experience. The top arrived earlier than expected, its good quality and I have a very happy son. I will use this company again.”

Helpful Report

Posted 2 years ago

“Still hasn’t arrived after 1 month, tracking hasn’t updated and customer service extremely unhelpful. Have no clue where my parcel is and if it will ever arrive. Do not recommending ordering from here - complete waste of time as it never arrives or takes forever anyway! Ordered on the 14th November.”

Helpful Report

Posted 2 years ago

“Three weeks and still no sign or any communication about my order, they are happy to take your money but dont have any intention of sending the products out, can only contact through online chat, the web site says the shirts are in stock and they keep telling me there awaiting more stock.”

Helpful Report

Posted 2 years ago

“Still no refund after 4 months of returning faulty items they received and lost by recorded delivery. The customer service is shocking, no one seems to take control of a return or complaint and they keep asking for the same information over and over which is so frustrating. Never will I order from them again which is a shame as the items originally arrived promptly. Let’s hope I eventually get a refund, I have been told to wait another another 5-7 days for the 3rd time. I’m not holding my breath”

Helpful Report

Posted 2 years ago

“I am disappointed in this company trying to get my refund back now for ten weeks now please don't buy anything from this company its shocking the way they are been about my refund”

Helpful Report

Posted 2 years ago

“never ever use this company complete rip off,, been over 6 weeks waiting for my refund , please avoid avoid aviod .. i'm going to report them and tack this further ...”

Helpful Report

Posted 2 years ago

“Rip off company try better company like JD Sports or Direct Sports. First postage cost a way to high. Returns postage are costly too. Refunds take 30 days but they say 7-14 days. They hold on to your money to earn interest. Should only take 3 days to refund your money through PayPal still waiting 25 days started PayPal claim. So shop elsewhere to buy football shirts your warned….”

Helpful Report

Posted 2 years ago

“Very poor quality, colour looks off-white, size doesn't look right. Safe to say I won't be back. VERY disappointed”

Helpful Report

Posted 2 years ago

“Poor delivery time, when finally arrived poor quality. Total price with postage & handling charge £26.94 amount refunded £20.00. Dont use this company, buy elsewhere!!!!!”

Helpful Report

Posted 2 years ago

“Terrible customer service. My order was placed early July, despatched to Hermes on 7th July and is now lost. Hermes instructed me to contact the seller, which I did, and customer services have now ignored 3 emails over a whole week. This was a birthday gift so really disappointed. Will not order again and still waiting for a replacement or a refund.”

Helpful Report

Posted 2 years ago

“Offer services they can’t fulfil and aftercare is appalling. Very hard to speak to someone all automated.Do not recommend!”

Helpful Report

Posted 2 years ago

“The service description is false - item marked as shipped but 3 days later still not with the delivery carrier. They state same day despatch and I paid for next day delivery.”

Helpful Report

Posted 2 years ago

“Ordered an England shirt for my son after veering Germany , paid for next day delivery . Hadn’t arrived with no sign of it coming . This is disgusting service snd false advertising as it said it was in stock . This company shouldn’t ever be connected with England football”

Helpful Report

Posted 2 years ago

“After one month my order has not been dispatched, even England has made it to the Final. The customer service staff did not even help with any information exchange. They just kept you waiting like an idiot. Must Avoid!”

Helpful Report

Posted 2 years ago

“AVOID - charge for next day delivery but has no intention of that obligation. The customer service team is unwilling to help, shocking customer service. No other company has this problem with delivery services.”

Helpful Report

Posted 2 years ago

England Store is rated 3.5 based on 830 reviews