Engine Engineering Reviews

4.35 Rating 17 Reviews
88% of reviewers recommend Engine Engineering
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Phone:
0141 432 4353

Email:
info@engineengineering.co.uk

Location:
15 McFarlane Street, Paisley

Categories:
Automotive
B2B
Enterprise

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Own Driver
delivery methods
Over a month
average delivery time
Greater than 41%
on-time delivery
Customer Service
Telephone, Live Chat, Email
communication channels
"They made the process of buying a reconditioned engine very simple. Was invited to view the facilities and have a look round. Vehicle was collected from my mates garage and took up to their workshop. Engine was out the car, reconditioned and back in within 2 weeks. The car was sent back to me in no time with an engine as good as when it was new. Very happy customer and would highly recommend."
1 Helpful Report
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"Getting my Porsche cayenne engine reconditioned from here was made very simple and stress free, would use again if I had to."
2 Helpful Report
"These guys are take your money, and give the worst service I have ever had! The worst of the worst infact!! I urge and even BEG anyone not to go here, please save yourselves from the lies and loss of money that will surely come from any dealings with these guys. It's a long story I'm happy to talk about but too long to type. In short... They promise an off the shelf engine with a quick 5 day turnaround/delivery. Payment only accepted via bank transfer (which makes you worried anyway) But under duress and believing that a company this big wouldn't be fraudulent (and after being sold the idea of an engine in 5 days), I paid in full.... 3 weeks later after numerous phone calls engine arrives but is wrong. I asked for a refund, but not allowed because of their T&Cs, forcing you to either loose your money or send your old engine back. The original engine had to be sent back with the incorrect one. (which you would then think you would have your surcharge back) After a further 4-5 weeks and again, numerous calls to what can only be described a s the worst call centre I have ever dealt with(You can only Call to speak to someone as they don't answer emails, nor do they allow call backs, nor do they have communications with the workshop or accounts (these are all outsourced from the office) I even sent a legal Call to action, with proof of delivery but had no response!). It makes you question the legitimacy of the company, but as a call centre employee flaunted that they are 'exempt from normal consumer laws because they are in Scotland' and that you are 'buying the service, not the product of a recon engine'. It is that part that makes the different and makes sure you as a consumer have no legal rights when complaining. The engine I eventually received (which was my own engine re-conditioned) has so far been running (touch wood), but to top off the bad service, incompetence and shady but legal position they put you in as a consumer, they still had my surcharge. This took a further 6 weeks to chase up and get an answer why it had not been paid. Today I had been told my engine was un-servicable! The reason acording to them, being the Conrods and pistons. :) I instantly knew this was a lie to keep my money since my mechanic had gone through the issues originally, and reasons for getting a new engine in the first place. All the issues were relating to the head it' self. And if there was another head available at the time we could have just replaced that! A cheaper option in hindsight, better than dealing with this lot! But Engineered Engines are saying they are holding onto my money because of any reason they deem fit. I have seen it happen on so many other reviews (which unfortunately was read after I initiated our contract) that I knew they would be doing it before they actually told me! I must say also that as a business you rely on your van working, especially in summer when you are at your peak of business. having the Van off the road and being sold an engine you can get in 5 days sounds like a godsend.which is why I was weak enough to fall into their legal contract (especially when being told it was just a formality, as it only relates to engines they recon not the ones they deliver already reconed) The cost of rental vans, and my own time (which are in the hours, possibly days) chasing them up via email and phone havent even been mentioned here! Final Warning - Stay clear! please don't buy from this company like I did. GO with anyone else but this company in paisley/Glasgow! If anyone wants to reach out and let me convince them that they should go else where please be my guest. I will make time for anyone I am saving from loosing money because of these guys. #Please not that my original review was changed, due to being reported by Engineered engines. They threaten me with legal action for giving a bad review. So please heed my experience#"
3 Helpful Report
"good job!"
2 Helpful Report
"I had a fault with head gasket on my transit (3rd time in a year), only wanted a fix but decided to get it done properly and have the warranty in case things fell apart. Spent a little extra than planned as needed some additional parts (turbo), wasn't expected but overall worth it in the end. Only away an hour and had white smoke coming from exhaust, took it straight back and was advised it was just oil in exhaust system and would clear, wasn't overly happy with this, but by the end of the day it was clear an no issues. I seen some of the bad reviews once they already had my van, was a little concerned, went in and had a chat with 'Pete', settled my mind with a tour of the place, and an explanation of what they do, glad I did, actually seen my engine in bits, cleaned and being worked on."
2 Helpful Report
"Getting my engine reconditioned at engine engineering was nothing short of excellent. The staff there made we feel welcome and gave me a tour of the facilities, which made me feel at ease right away. The workmanship of the reconditioned engine was also excellent. One very happy customer."
1 Helpful Report
"With the engine in my disco going completely kaput, I was left with no vehicle for getting to and from my place of work. My friend told me about Engine Engineering and i had a look into them. I must confess i was sceptical about them due the bad reviews posted, but i though i'd phone up and see whats what. Spoke to a guy Joe who was very helpful and told me they could arrange collection of my discovery and get it brought to their workshop and fully recondition the engine. I must say I am glad i put my scepticism to one side as my disco engine has never run better. I am so happy with the outcome and would definitely recommend to anyone looking for a reconditioned engine."
2 Helpful Report
"Made it very easy for me to get my engine reconditioned and would use again if needed. My only wish is that updates were more frequent but overall happy."
1 Helpful Report
"Received a great reconditioned engine from Engine Engineering, would have like to have been updated more about the progress but no major complaints"
3 Helpful Report
"The reconditioned engine I received from Engine Engineering is still running as good as new a year later. Top job guys"
1 Helpful Report
"Getting my beloved Landy engine reconditioned by engine engineering has given it a new lease of life and made me a very happy man. Thanks"
2 Helpful Report
"Absolutely delighted with the engine that engine engineering sorted for. Had completely seized and everything and got it running like new. Very happy man"
3 Helpful Report
"Delighted with the rebuilt engine I got from Engine Engineering, would highly recommend."
2 Helpful Report
"I've used these guys to get my Mercedes A-class sorted. It had a seized engine after I drove it into a puddle. 2 days over the timescale, but the job was done and I've done over 5000 miles since. Car runs great with plenty of power :)"
4 Helpful Report
"Vehicle was collected and taken to Engine Engineering where they sorted my engine, ran slightly over the advised timescale but overall happy with the work"
2 Helpful Report
"Very happy with the service received"
1 Helpful Report
"Do not use Engineered Engines or (xxx xxxx xxxxxx redacted)! They will not refund my “surcharge” despite Engineered Engines not obtaining my pre authorisation as listed in their own T&Cs for apparent “unserviceable vital components”. When this was pointed out to their customer service reps all I received was “no comment”. I’ve been chasing for my surcharge to be returned for a month and a half and all of a sudden there are replacement parts. Terrible to deal with. In the hand of citizen advice and trading standards as their registered address isn’t their registered address “addressee gone away” according to Royal Mail. Do not give these (xxxxxx Redacted) your money."
6 Helpful Report
Engine Engineering is rated 4.35 based on 17 reviews

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