END. Reviews

1.8 Rating 209 Reviews
20 %
of reviewers recommend END.
1.8
Based on 209 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 35%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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END. 1 star review on 1st December 2023
Andrey
END. 1 star review on 20th July 2023
Aliaksei Chumakou
END. 1 star review on 20th July 2023
Aliaksei Chumakou
END. 1 star review on 20th July 2023
Aliaksei Chumakou
END. 1 star review on 21st April 2023
Annika
END. 1 star review on 13th April 2023
Anonymous
END. 1 star review on 1st February 2023
Anonymous
12
Anonymous
Anonymous  // 01/01/2019
Terrible company and terrible experience.. Very slow communication. No refund in 3+ weeks and no communication about it!
Helpful Report
Posted 1 month ago
They're crooks. It's been more than two weeks since the order was canceled - no money back, no response to emails. This is just the worst experience ever
END. 1 star review on 1st December 2023
Helpful Report
Posted 4 months ago
First time I bought item. My order has been cancelled. You can’t reach them , nobody respond to my email. No email saying, sorry your order has been cancelled we refund you the money. Very bad . Will not recommend to shop with End clothing.
Helpful Report
Posted 4 months ago
I used to think the store was good. I placed an order, ordered a toy and my order was simply canceled without explanation. I won't be ordering from this store again and I wouldn't recommend it to others!
END. 1 star review on 20th July 2023 END. 1 star review on 20th July 2023 END. 1 star review on 20th July 2023
Helpful Report
Posted 8 months ago
AVOID THIS COMPANY! Ordered a case of Superplastic figures(12pk) , they sent one figure. When asked where the rest of the 11 figures were? It took them weeks to get a hold of someone to ask for a refund. Sent the item back. Took another few weeks to get a hold of anyone. When the tracking showed the return was delivered back to them, they refused to reimburse me back for the return telling me "can you wait another 24 to 48 hours?" Their customer service is a joke. Hope and pray your order is right the first time around or you will need to jump through hoops to get any reply back or any satisfaction with your incorrect order.
Helpful Report
Posted 9 months ago
No refund in 3+ weeks, paid for a trackable service like they suggested and it was delivered and signed. Nothing since! Emailed over 10 times and have received the same automated email about returns everytime. No answer on customer service line either. Absolute joke! £300!
Helpful Report
Posted 9 months ago
I am beyond frustrated with End. Trainers lost at DPD depot and have been able to raise a response via phone, voicemail or email for about a month now. Live chat has been switched off. Dreadful customer service. Maybe this will solicit a reply!
Helpful Report
Posted 9 months ago
Despite the online and distance selling rules in the UK they will not refund the original postage costs when you return an online order in full. They claim that its something to do with payments to their 3rd party courier and ultimately by ordering from them you agree to their T&Cs "WE WILL NOT MAKE EXCEPTIONS" (they were quick to point out). £6.99 is expensive as a standard delivery anyway so I wont be ordering from them again. Be careful when ordering if you think there is a chance you might not like the item, you wont get the £6.99 back despite Which, Citizens Advice etc guidance saying they have to refund it.
Helpful Report
Posted 10 months ago
They don't even try to work with you. Awful service. Really don't care about the customer
Helpful Report
Posted 11 months ago
Ordered a handbag from End. When the package arrived with the courier I could tell there was nothing in the box. I opened the box and there was no handbag inside just the order confirmation and the dust bag. I've been in correspondence with customer service since December and they refuse to send me a refund for the item that I paid for. they asked me to get a police statutory declaration, which I did and yet they still refuse to resolve the issue. I've read these reviews and see someone else posted about almost the exact same thing happening to them. I urge you to think strongly before deciding to purchase an order from End.
END. 1 star review on 21st April 2023
Helpful Report
Posted 11 months ago
Me and my friend made the same order and they just randomly cancelled them after 2 weeks of holding our money. I wish I could give this site a half of star.
Helpful Report
Posted 1 year ago
THIS IS ADDRESSED TO UAE RESIDENTS IF THEY ARE SEEING THIS. I wanted to share my experience so you can set your expectation if you are planning to order from endclothing.com/. I Placed an order recently on 29th March 2023 and was expected to receive my shipment on the 5th of April as stated on their website so I completed the payment and paid the $30 shipment fees. After that i received a confirmation email with a note that another email will be sent when the item is dispatched... its 5th April and no email update so i got in touch with them and they were sorry for the delay as they have a promotion period and things got busy so they promised another 48th hours for the dispatching but of course nothing has happened so i was in touch with them again and the same answer was given. I though of being flexible and i understood the situation as i am not in hurry to receive the order so i waited till the 11th of April to follow up and get the same feedback over and over.. after all this lovely experience i gave them the option to either ship my order within 24 hours or cancel the order if they can't commit so they took the easy route and they cancelled the order. (I can share all my documented emails with them if needed) In my personal opinion, this can happen from time to time but if you aren't able to act professionally & deliver your business promises to your customers it is better not to show any commitments from the early stages. This is a non pleasant experience with this seller and I would not recommend them unless you have the energy and the patience to deal with such level of unprofessional firms.
END. 1 star review on 13th April 2023
Helpful Report
Posted 1 year ago
Horrible. Horrible dont buy from them!!
Helpful Report
Posted 1 year ago
they refunded me a week after having placed the order without any notice and without me having requested a refund. this was meant to be a present and they offered NOTHING after I had to wait on the phone line for half an hour to speak to them and find out what happened. WORST experience ever
Helpful Report
Posted 1 year ago
Scammers! Dishonest company that has become totally unreliable! They canceled a portion of my order and never informed me about it. And when it past the delivery due date I emailed them they never replied. Mind you I had not receive a single email regarding the status of my order. Then I did a live chat that I waited an hour for… they said they will follow up with an email. But the next day they canceled the entire order. The refund was also insufficient too. They are scammers. Do not buy from them!!
END. 1 star review on 1st February 2023
Helpful Report
Posted 1 year ago
Worst company to deal with. I ordered a pair of boat shoe and had conformation of delivery date. On the day it was due to be delivered I received an email advising me that they have processed a refund. They had my money for ten days and they did not communicate to advise me that they did not have the goods. I called their customer service and they said that they miscalculated their stocks however I went online and they are still advertising that pair of boat shoe. I wondered how many people order and the company hold all this money into their account for 10 days. Very poor service and will never buy from them again.AVIOD
Helpful Report
Posted 1 year ago
For a second time, due to having £100 tied up on customer credit I have ordered a pair of pants yet again. The company still hasn’t sent them nearly a week later. HIGHLY recommend avoiding this company at all costs. 2nd attempt of buying a item and it’s not gone to plan yet again. How can you keep blaming a new updated system for you complete inability to dispatch a order, if this was such a issue you would of scrapped it and went back to your original methods. Like I say you might aswell buy buy fireworks because the moment they take your money everything will go up in smoke. Best of luck to anyone unlucky enough to do buy from these nobs. If I could leavwb0 stars I would please make this a feature
Helpful Report
Posted 1 year ago
Both recent orders with END were cancelled by them with no communication whatsoever. No explanation and no apology. Just awful.
Helpful Report
Posted 1 year ago
Worst company to do business with (online) they will take your money for items that don’t exist then won’t tell you what’s going on. You will be left ringing customer support who won’t pick up the phone to you (after 20 mins on hold the line goes dead). They won’t refund you for items the way you have paid they will just put everything on credit. Avoid this company at all costs. Would rather walk 10 miles backwards then give these cowboys a single bean. Images attached are just from one day of trying I don’t have time to be sat around for hours on end like the expect people do.
END. 1 star review on 9th January 2023 END. 1 star review on 9th January 2023
Helpful Report
Posted 1 year ago
Part or my order was missing, contacted customer service on numerous occasions…. The phone number given tells you the time you will wait to be spoken to, this time comes and goes, first call said 7 mins after 20 mins the number asks you to leave a message and someone will get back to you, did this numerous times, sent emails etc via their online form, so the item missing from my order was still available on their website… customer services eventually came back and said it was a system error but instead of completing the order and sending out the missing items they refunded (I assume so they don’t have to pay postage again for the missing items) then had the cheek on the email to say that they now considered my issue resolved and closed the ticket. This is defo the End for me, I only use companies that are able to deal with customer issues and resolve them to the customers satisfaction, I have used End for years but this has showed me that if you have an issue they are un-able/unwilling to resolve it, reading other comments it seems like this isn’t a one off problem, it looks like this is another loyal customer they have lost..
Helpful Report
Posted 1 year ago
END. is rated 1.8 based on 209 reviews