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Empire Supplies Ltd Reviews

4.3 Rating 725 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

Company Reviews

Product Reviews

4.3

Based on 725 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 27th March 2024

Empire Supplies Ltd 5 star review on 12th March 2024

Michael Lunness

Empire Supplies Ltd 5 star review on 12th March 2024

Michael Lunness

Empire Supplies Ltd 5 star review on 12th February 2024

Empire Supplies Ltd 5 star review on 17th January 2024

Abdullah Kologlu

Empire Supplies Ltd 5 star review on 25th December 2023

David Petherick

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to Abbie for helping me get my grease trap sorted out. Super impressive customer service skills from this young lady who went above and beyond for me.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbie we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us

“Abbie was really efficent, quick with the responses and was able to help me without me doing much research.”

Thank you so much for your kind feedback, Jitesh. We really appreciate you taking the time out to share your experience with Abbie we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us

“I was very happy with the product Louise researched for me. She was very polite, patient and professional. I would personally recommend Louise and Empire Supplies.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Louise we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us

“After seeing a commercial freezer that suited our needs, I contacted the customer service team and spoke to Abbey to clarify a few points, which Abbey did. We ordered the item and was delivered as promised (next day). Although there was an issue with the item upon delivery, I feel we have had a quick and fair resolution to this and I’m happy with both the outcome and item itself. Abbey was fantastic from start to finish a credit to the business. Would most definitely recommend.”

Thank you so much for your kind feedback, Mo. We really appreciate you taking the time out to share your experience with Abbey we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us

“I had some issues with my delivery and abbey in sales kept me up to date through the process, even when abbey was away on holiday she’d kept me up to date. Top customer services.”

Thank you so much for your kind feedback, Abdul. We really appreciate you taking the time out to share your experience with Abbey we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us

“Hi I was having problems getting an order placed to my business in Northern Ireland. I had the pleasure of dealing with Abbey..she completely took the pressure off and I received my order last week. On top of this Abbey is the first sales person I've spoken to with impeccable manners and a really happy demeanor..she was a joy to deal with and because of her I will certainly be a returning customer..”

Thank you so much for your kind feedback, Alison. We really appreciate you taking the time out to share your experience with Abbey we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us

“Great customer service & product! Thanks Emma for all the communication & follow up. Will recommend Empire!”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us

“So helpful and professional, Louise was fantastic, would highly recommend.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Lou we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us

“I found myself in a situation where we had a pub with a broken glasswasher at Thursday lunch time in the maddest possible month of the year without a replacement. Fortunately i had a secret weapon who goes by the code name of Emma Walker 😳 She came to my rescue & successfully arranged for a next day delivery on a suitable replacement even though we were rapidly approaching the cut off time 🙈 Thank you Emma you saved my bacon & we avoided washing glasses all weekend by hand 🤗 I salute you. Best regards Dave 'O'”

Thank you so much for your kind feedback, Dave. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us

“After I placed my order I realised I hadn’t changed the delivery address, I called the office and spoke with a lovely lady called Emma who assisted me, swapped over my delivery address for me & the unit was delivered next day. Excellent customer service, nothing was too much trouble. Thankyou Emma! Will use Empire again.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us

“Excellent product at a great price! Emma was very helpful, nothing was too much trouble. I needed to delay my delivery and have it on a day I knew I would be in. Emma was great & kept me updated throughout and even phoned me with a 2 hour time slot on the day of delivery. Great customer service!”

Thank you so much for your kind feedback, Steve. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us

“First class service from Louise at Empire Supplies - from my initial phone call to placing an order and delivery - Louise was in constant contact throughout! Excellent communication and lovely to deal with! I would not hesitate to use Empire Supplies in the future!!”

Thank you for taking the time to leave us such a great 5-star review! We’re happy to hear that you received a great customer experience with Louise, and we look forward to dealing with you again!

“Excellent service , great team to deal with, especially Louise !”

Thank you for taking the time to leave us such a great 5-star review! We’re happy to hear that you received a great customer experience with Louise, and we look forward to dealing you again!

“Emma was really helpful, the item was going to be a few days but explained the process and it arrived as promised. Will use again for fridges. Thanks”

Thank you so much for your kind feedback Giles. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Excellent customer service! I emailed in requesting a quote for some items, Emma replied to my email very promptly and sent over a quote with competitive prices. Delivery was very quick and Emma sent over all tracking details and kept me updated as much as possible. Thankyou, will definitely recommend Empire and their customer service!”

Thank you so much for your kind feedback Jenny. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma proved to be very efficient and a good communicator. We were send the parts needed to repair the bottle cooler which was still under warranty very promptly.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Amazing customer service from Rmna, retained a customer. Will 💯 recommend Empire to all the caterers and market traders I work with. Thank you motor making the resolution of the issue so smooth and easy. Top Custer service. Well done Emma, Empire….above and beyond!”

Thank you so much for your kind feedback, RVW. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma was so helpful, the customer service received from her was brilliant.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I would just like to say how helpful Louisa was in giving honest advice on buying a beer fridge. She answered all questions in a practical and efficient manner. Which resulted in me purchasing one. Kind regards Linda Hargreaves Sent from my iPad”

Thank you so much for your kind feedback, L Hargreaves. We really appreciate you taking the time out to share your experience with Louise, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma does amazing service and very quick delivery, she's big stars *****”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

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Empire Supplies Ltd is rated 4.3 based on 725 reviews