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Empire Supplies Ltd Reviews

4.3 Rating 730 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

Company Reviews

Product Reviews

4.3

Based on 730 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 27th March 2024

Empire Supplies Ltd 5 star review on 12th March 2024

Michael Lunness

Empire Supplies Ltd 5 star review on 12th March 2024

Michael Lunness

Empire Supplies Ltd 5 star review on 12th February 2024

Empire Supplies Ltd 5 star review on 17th January 2024

Abdullah Kologlu

Empire Supplies Ltd 5 star review on 25th December 2023

David Petherick

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent customer service from Emma Walker with continuous, prompt email communications and brilliant product knowledge. Delivery was very fast (Next day) and product is working and exactly what we require in our bar area. Will definitely use this company again.”

Thank you so much for your kind feedback, Darren. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Abbie was great! Thank you :)”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbie, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Brilliant customer service from Emma and Abbie - couldn’t be more helpful Thank you”

Thank you so much for your kind feedback, Mark. We really appreciate you taking the time out to share your experience with Abbie & Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I enquired for a quote on a few items I wanted to purchase from the website, I got a reply from Emma with competitive prices & links to suitable options. The customer service was great and Emma was very polite and efficient. Will definitely use Empire again!”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Just wanted to leave a review to say a big thank you to Emma for sorting my order out. All items arrived within days and so efficiently, really good quality. Customer service was the highlight though so efficient. 5 Star service all round. Fantastic”

Thank you so much for your kind feedback, Kenneth. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great item and very reasonably priced! Made up! Great customer service from Emma who helped me initially with my order and checked to see if everything had arrived all ok and on time. Would recommend Empire.”

Thank you so much for your kind feedback, Chris. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Samantha Schofield was very helpful. Upon placing my order she contacted me to say that the items were out of stock and offered me a refund or to wait for them. I chose to wait and the items are due to be delivered today. Thank you”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Samantha, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Hi Samantha, sorted the small problem we had with our delivery, she was very professional & responsive to all my emails, this is the sort of service which makes you order time , time again. Steven Wakeford.”

Thank you so much for your kind feedback, Steven. We really appreciate you taking the time out to share your experience with Samantha we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Although we had a delay due to problems in the Far East currently, Emma from Empire was extremely informative, she is an asset to this company, thanks Emma great work!”

Thank you so much for your kind feedback, Richard. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma Walker was very helpful in sorting out our order. I needed a timed delivery and this was quickly sorted out Many thanks Geoff”

Thank you so much for your kind feedback, Geoff. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I have bought many items recently from here. Their service is 10/10. Most importantly their own branded products are very much suitable for commercial use and are built in very high quality. Definitely recommend if you’re looking for commercial equipment.”

Thankyou so much Sal for your lovely feedback! If you would like to get in touch with our sales team we can send over a discount code for you to use on your next order :-)

“Emma has been wonderful, helpful and gone the extra mile... Very much appreciated. She helped me find the right sized products and double checked the chill ratings and worked to offer me a reduced delivery charge, which I know is difficult when you live on the Isle of Wight... Thank you Emma.”

Thank you so much for your kind feedback, Richrd. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Samantha Schofield was super helpful with our query - couldn't have asked for anything more! Thanks for your help!”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Samantha we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Brilliant customer service from Samantha Schofield. Very swift emails and help. Thank you. Andy”

Thank you so much for your kind feedback, Andrew. We really appreciate you taking the time out to share your experience with Samantha we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Called the office and needed some advice on a grease trap we required. I spoke to Emma who was very helpful & answered all my questions. She recommended a grease trap for our premises and I ordered and it arrived the very next day! Excellent customer service & knowledge Emma!”

Thank you so much for your kind feedback, Emma. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great! Thankyou to Emma who was able to help & advise me with my order. The units I wanted were out of stock, Emma offered like for like alternatives, which I proceeded with and they arrived perfect in a couple of days! Emma kept me up to date from dispatch to tracking. Great company, will recommend :)”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Our fridge broken down and got my new 1 next day. Got a good deal with Abbey in sales.”

Thankyou for your great feedback! :D if you want to get in touch with your order number, we can send you a discount code to use on your next order.

“Thank you again Emma for all your help. It's a rare treat to be deal with a company as attentive as Empire, even rarer to have someone personally look after your order so attentively. It was much appreciated and gratefully received.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great service, I bought my product during their sale event but needed to delay my delivery for a few weeks. I emailed in and had a reply from Emma who was very helpful & kept me updated all the way even calling me the day before delivery and then on the day of delivery with an ETA. Great customer service, will definitely use again :)”

Thank you so much for your kind feedback, Eric. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma was very helpful on the phone and came me back to me really quickly with a response. Very friendly :)”

Thank you so much for your kind feedback, Shaneece. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

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Empire Supplies Ltd is rated 4.3 based on 730 reviews