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Empire Supplies Ltd Reviews

4.3 Rating 726 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

Company Reviews

Product Reviews

4.3

Based on 726 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 27th March 2024

Empire Supplies Ltd 5 star review on 12th March 2024

Michael Lunness

Empire Supplies Ltd 5 star review on 12th March 2024

Michael Lunness

Empire Supplies Ltd 5 star review on 12th February 2024

Empire Supplies Ltd 5 star review on 17th January 2024

Abdullah Kologlu

Empire Supplies Ltd 5 star review on 25th December 2023

David Petherick

Anonymous

Anonymous // 01/01/2019

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“There was a miscommunication with XPO logistics in delivering my item but Abbie that works for Empire supplies made sure that everything was back on track. She truly is an asset to the company”

Thank you so much for your kind feedback, Anthony. We really appreciate you taking the time out to share your experience with Abbie, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Quick and helpful response”

Thankyou for your great feedback & hope to deal with you again!

“Emma and Empire were fantastic at striving to get the best deal they could to supply equipment for the local grassroots football club. Above and beyond 10/10. Look forward to receiving after Easter thanks again Emma and Empire xx”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Faultless service, Emma was quick to respond and continued to explain what was happening through the process of what we needed. Very satisfied.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma was very helpful and sorted out my query, promptly and efficiently. We have used Empire Supplies in the past and have always been satisfied with their service.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience withEmma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Abbey Robins in customer services has been most helpful, very polite and professional. Thank you again.”

Thank you so much for your kind feedback, Julia. We really appreciate you taking the time out to share your experience with Abbey, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Such a great company and service. They helped us with all our needs for our New Cafe. Emma was amazing. She made all so easy for us and price was great to on phone and by email. Delivery was perfect to. We recommend them completely.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Excellent customer service & fast delivery! Spoke with Emma who was very helpful & efficient. Sent over a very competitive quote for some equipment we needed for our cafe, nothing was too much trouble. Thankyou!”

Thank you so much for your kind feedback, Garry. We really appreciate you taking the time out to share your experience withEmma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Thank you to Abbie and Abbey in sales, they both helped me place an order and received my goods next day. Thank you again lovely girls.”

Thank you so much for your kind feedback, Maria. We really appreciate you taking the time out to share your experience with Abbie & Abbey we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Thank you Abbey for helping me with my order online, and for discount code. Great help and service”

Thank you so much for your kind feedback, Ian. We really appreciate you taking the time out to share your experience with Abbey, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Very happy with the service. I purchased 2 items but then realised I hadn't used my discount code. Thankfully I emailed in and Samantha Schofield sorted this out almost instantly for me. Looking forward to my stainless steel counters ariving.”

Thank you so much for your kind feedback, Graeme. We really appreciate you taking the time out to share your experience with Samantha, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I had a few issues with a purchase I made a few months back and was I had been speaking with someone from customer services. I was not happy with the service and nothing was getting resolved. Abbie P then took over my query and with her excellent customer service skills and dedication to her job she helped me resolve everything and really went above and beyond. What an asset to the company she is.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbie, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I had a trouble ordering online due to my postcode but Abbey helped me and managed to text me a link to complete payment. Super fast service, thank you 🙏”

Thank you so much for your kind feedback, Mr Patel. We really appreciate you taking the time out to share your experience withAbbey, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Called the office as I was having some trouble ordering online, I spoke to a lady called Emma who was very helpful & polite. She advised she could create the invoice for me and send me over via email to pay. I received the invoice with with a discount applied, paid the invoice and the goods arrived the very next day! Great service and Emma was very helpful. Thanks!”

Thank you so much for your kind feedback, Les. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Had a few issues with delivery but after talking to Abbey Robins she was able to resolve them really quickly. Her attitude was great, really personable and friendly. She took time to listen to me and her communication was great. An asset to the company”

Thank you so much for your kind feedback, Karinna. We really appreciate you taking the time out to share your experience with Abbey, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma was great help & have great customer service. I enquired on the phone about an item I’d seen online, she sent me over a quote with discount on, which I was very grateful for. Placed the order & my item arrived a day later :-) Thankyou Emma!”

Thank you so much for your kind feedback, Wayne. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I was looking for a spare part for my griddle annd desperately needed it for the weekend and Abbey helped me get the part within 48 hours. Great work from Abbey. Thank you again”

Thank you so much for your kind feedback, Martin. We really appreciate you taking the time out to share your experience with Abbey, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“The griddle was very reasonably priced, abbey who assisted me was very helpful and even gave me a discount code. She also went to the effort to check that all was delivered okay, which it was. Will definitely deal with abbey in futire.”

Thank you so much for your kind feedback, Laura. We really appreciate you taking the time out to share your experience with Abbey, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Was after a quote for a few items and can honestly say their prices are very competitive, abbey put together the quote and even provided links to the items as well as offering suitable alternatives whrn the item I wanted wasn't available or lead time was too long”

Thank you so much for your kind feedback, Pete. We really appreciate you taking the time out to share your experience with Abbey, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I previously wrote about my experience on the delivery of some items i had ordered. Clearly there were issues with staff handover etc, but finally got this resolve with the good work from Abbey Robins who chased the suppliers and resolved the issue. So certainly foound the the service is great especially when you persue the matter. Good work Abbey, keep it up.!”

Thankyou for your great review, we will pass over your comments to Abbey & hope to deal with you again! :-)

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Empire Supplies Ltd is rated 4.3 based on 726 reviews