This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"She's amazing how I managed without it I don't know"
"Mugs i had bought from the company but rarely used all started to craze when I informed them about this problem they said that the mugs were outside the guarantee period, obviously not made to last as other pottery is.
They need to look into this problem as it is usually the firing of the pot, therefore maybe the kilns need looking at"
"Contacted them 3 times - completely ignored my request for information about the delivery of a birthday present haven't heard from them the silence is deafening. I work in retail and if I treated customers like this I wouldn't be employed for long. Won't ever use them again. Shame as I like to support UK companies. There is no customer service of any shape or form. Took them a week to despatch a stock item, not a personalised one. Gets embarassing as it is now a week since the recipient had her birthday and still no sign of her present. Bet this review doesn't get posted!"
"great delivery always packed well"
"Missing items from my order, even items in the box I didnt order! When you are asked to write a 'review' they fail to publish it ! Ohhh I wonder why! The whole place is a shambles!"
"Sadly a jug I ordered arrived with a chipped spout. I called Emma bridgewater and immediately got through. Within three minutes a replacement was ordered for me and I didn't even have to return the broken jug. Unbelievably easy to deal with."