“My wife and twin girls (aged 4) went on holiday to Indonesia, flying with Emirates. They left via Birmingham with their bags and a pushchair with no bother at all. After all 2 4 year olds need a pushchair especially late at night.
Upon their return they took the same amount of bags and the pushchair. They were then told they had to pay £300 or leave the pushchair in Jakarta. When my wife tried to reason with them she was told to hurry up as the plane was leaving and she had to pay.
Basically my wife and 2 small children were held at ransom for £300. Had I known earlier I would have paid the fee before hand.
Terrible tactics from Emirates.”
“Emirates is the best Airline for me, Everytime i fly Emirates because of their smooth flights, Tasty food and entertainment.
On the flight i sat next to a therapist who sort of gave me a free session lol, i told him about all the issue i had about suspecting my wife of cheating. I guess i had a whole lot of luck on that day, he told me about Topspy and highly recommended them. I checked them out and got in contact with them and it was amazing what they helped me with, i'm so glad he sat right next to me. If you have any issues or doubt about a failing marriage check them out on Topspy.net”
“My children and I were denied boarding our flight to South Africa due to not having their birth certificates upon check-in, even though the South African government updated the policy December 1st 2018 (which no longer requires this document as mandatory). Not only did Emirate not indicate at any time during the booking process about this law they refused to reason when I showed them South African's government recent update.
Due to the busy Christmas season, we were unable to fly to South African until 3 days later, missed the cruise we were to join and had to embark the cruise in Namibia 6 days after the original travel date. We were to meet my husband on board the ship and missed out on Christmas because of this mistake. The kids were devastated. We were over EUR€4,500 out of pocket since I had to book hotels, new flights and transfers, all because they hadn't updated their policies.
Their customer service department is a joke as the only way I could submit a complaint was through their website online form. Their response (claiming zero responsibility and therefore denying me any compensation) was from a "non-reply" email address. I sent a follow-up response correcting their false claims (that I didn't have a travel letter from my husband, which I did have) and I haven't heard back.
My husband and I have been working in the travel & hospitality industry for 25+ years and I am extremely knowledgable in luxury customer service; this is what I do for a living. This by far is the worst I have ever experienced.
I will never fly Emirates again.”
“Comfortable planes, attentive staff, good food and excellent entertainment. Had the fortunate experience of upgrading to business class on the A380 which was an awesome experience!”
