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Emergency Assist Ltd Reviews

4.2 Rating 3,417 Reviews

85 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It takes a long time for calls to be answered when you have to call for any reason, this can be distressing in an emergency. I have also been in a situation when i did get through when I broke down and was on hold then the phone cut off. If this continues I will not renew again.”

Posted 5 years ago

“Great service, knowledgable and courteous, but on two occasions it look 30 and 35 minutes to be answered on the telephone. Would suggest, in line with some companies, how many in the queue is one, and some companies give an approximately how long.”

Posted 5 years ago

“Havent used the service so far also not yet heard my renewal as been accepted”

Posted 5 years ago

“They attended very quickly. However I did have concern regarding the recovery!!!! When he arrived in the flat bed lorry, I asked him if he was going to try and get the vehicle started, no attempt was made to fix the problem, he stated that he did not have parts and if it did he could not fix it, he was very off hand at my request. He put my car on the flat bed and took it to my designated garage, who then examined the car.”

Posted 5 years ago

“The renewal should have been nice and simple, but instead I ended up with two policies and was charged twice. However, the refund was issued promptly, so I am relatively happy with the service.”

Posted 5 years ago

“I tried to contact you last week 4days in a row to sign up again.but all l got was put on hold for 10-15mins.at one stage l was on answer machine then started ringing and went back to answering machine.I would hate to think if I was in a real Emergency.”

Posted 5 years ago

“That they did phone me after it had taken more than 20 minutes to get through on the phone after which i hung up and sent an email.”

Posted 5 years ago

“I haven’t had to use the service yet, new yearly quote was higher than expected but contacted them and they brought it down to a favourable price.”

Posted 5 years ago

“I am delighted to try out this policy and see how the service goes....although I got charged extra for my car. 😐”

Posted 5 years ago

“Good price have not had to use them yet.so can not comment on service.”

Posted 5 years ago

“Yes it did the only is you can only call out 6 times the only thing if is if you should call out more than 6 if its not a silley thing”

Posted 5 years ago

“The administration staff were efficient and friendly however the mechanic could speak very little English. . Normally, the mechanics are lovely but he was abrupt and in a rush. To be fair that could have been the work load he was given.”

Posted 5 years ago

“not yet had cause to use your services so I cannot comment in performance.”

Posted 5 years ago

“The lady U spoke to to renew was lovely, but the waiting time to reach her was not acceptable. Since it's the same number for breakdowns, as renewals, if I'd broken down I would have been even more annoyed.”

Posted 5 years ago

“I wanted to change vehicle so you wanted to charge me.”

Posted 5 years ago

“They haven't yet, I am a new client and can only be of value or not should I ever have need to call upon their assistance.”

Posted 5 years ago

“Even though I had breakdown with you last year when my car was 11 years old I was charged an extra £15 this year because my car was over 10 years old ??”

Posted 5 years ago

“Wanted to renew my policy. Told could only be done on line. This did not work. Eventually after considerable length of time spoke to someone on telephone who kept reiterating I had to renew on line. Didn't listen to my telling them that the message read PROBLEM WITH SERVER, your server, no mine. But the girl kept telling me to apply on line. I did get to talk to someone who was listening and he helped me and I bought a new policy for the year. However the whole experience was frustrating and cost me a lot of time and increased my telephone bill considerable.”

Posted 6 years ago

“I have bought breakdown cover but will not know how good it is until I need to use it. Hopefully I will not need it!”

Posted 6 years ago

“Not had to use yet but having the cover makes me feel assured.”

Posted 6 years ago

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Emergency Assist Ltd is rated 4.2 based on 3,417 reviews