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Emergency Assist Ltd Reviews

4.2 Rating 3,418 Reviews

85 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam company with scam policies, avoid, avoid, avoid. Broke down on motorway -1 degrees outside, electrics failed. Managed to get off with police assistance. Contacted the company, took 6 minutes to answer. They asked the first fault I noticed and I advised it was that the heaters had stopped working and the windows were freezing up. I then advised vehicle now wouldn’t start. They refused to come out as the original fault was a faulty heater and the vehicle was still operational at that point. Absolute shisters, use a reputable company”

Posted 3 months ago

“No one answered the phone or replied to my emails, rang several times. Had to get a friend to assist in the end.”

Posted 3 months ago

“absolutely atrocious dealership! didn’t want to recover my vehicle with no grounds. had no respect and didn’t want to go to any trouble to help pick up our car. wouldn’t recommend this service at all. AVOID !!”

Posted 3 months ago

“Attempted to get vehicle recovered due to major oil leak and no oil in vehicle, refused recovery as vehicle was serviced 2 months ago and tried to suggest the audi service was result of the service - absolutely no idea how that can be the basis for a refused recovery just seems they’re looking for any excuse not to recover seems like a scam company AVOID”

Posted 3 months ago

“Would give a minus if possible. Broken down Boxing Day took long time to answer. Told them clutch had gone and I had a lady 85 and her dog with me.Also on a very busy road no footpath. After lots of questions and kept holding the line. She then told me they would not come out....because I’d called them Oct for flat battery and I wasn’t covered for that either! So unless I could show them I had been to a garage and that car was in good running order there would be a charge of £290 . I told them the police had pulled up to make sure recovery was available. One and half hours trying to stall the recovery for me. I had to use a recovery the police gave me when they came back to check we were ok. Seems they do this often looking at other reviews. There is a scam going on with this.....it was very frightening ? AVOID AVOID AVOID”

Posted 3 months ago

“Didn't turn up and wanted to charge another £100”

Posted 4 months ago

“I got a puncture on the evening of Tuesday 12 December and called for assistance after failing to remove the wheel nuts myself. The roadside assistance driver who was sent also could not remove the tyre. He did not even have a power assisted tool to remove the wheel nuts. It was later in the evening and the garage was closed with no street parking and I had to get home for my children. The driver said to call back in the morning to get taken to the garage. On calling back, I was told I had to pay a cancellation fee of £98 because I cancelled the call out. A second call to them increased the fee to £125!! As the policy has unlimited call outs, I fail to understand why I would have to pay a cancellation fee. Their driver was the one who failed in the simple task of removing the tyre. Another breakdown company came the next day, removed the tyre with the proper tool, replaced it with the spare and I was on my way. The breakdown service and customer service are not up to the standard they should be. It is true that you get what you pay for.”

Posted 4 months ago

“AVOID AVOID AVOID!! Two vulnerable disabled passengers Stranded on M74 when car broke down in sub zero temperatures left for SEVEN hours before recovery turned up despite dozens of calls, being left on hold and cut off deliberately then at midnight taken to middle of Glasgow 30 miles from home and left to make own way back. Hideous customer service. Zero stars”

Posted 4 months ago

“This is the worst Recovery Service available - don't touch them. They promise assistance and provide nothing. Twice we have needed them and they have failed to assist on both occasions - on one instance they left my wife and child (in scorching heat of Summer) without assistance for several hours; and would not reimburse when they had to make their own private arrangements after several hours if waiting - what a disgusting company.”

Posted 4 months ago

“The ryanair of breakdown companies. Charge you a reasonable price, then absolutely extort you with crazy add one and ridiculous contradictory t&c’s. Emergency Assist are by far the worst recovery company I have ever experienced. On my first encounter they told me that if they could not access the vehicle because another car was parked in front etc, not only would they not complete the recovery but they would actually charge £250. I have never heard of that from a recovery company and asked how does that work when you don’t choose where you break down. Their response was a very unhelpful ‘that’s just what it is’. This gives any driver the right to refuse your pickup and the company be paid additional. There seem to be a number of ways they will extort money unlike any other breakdown service. Unless your recovery is absolutely perfect for them (even though that’s no fault of your own) expect to be charged additional costs that you were not expecting. The worst one way today’s. After a 50 minute hold on a Monday morning, I called to say that my clutch had broken down which was a huge shame as it had done not too recently and I needed recovery. Despite the original recovery being less than a mile away, they told me today that because it had a similar issue less than 60 days ago I needed to send proof of the work done by the garage or they would charge me £270 for the recovery. At this point I genuinely lost all hope in this company as it’s clear they are nothing but a scam. No other breakdown service will ask you for this in my experience and do the job they’ve been paid for. I explained I would need to get this document and the woman told me she wouldn’t wait and I would have to call back, so another 50 mins or so. Luckily I got it over in time and I waited for recovery. But it gets worse… I then get a call from a gentleman 20 minutes later who then told me that despite what the woman told me previously, they would charge me for the breakdown. Even though they had just made me go through all old accounts and send this over, apparently I was told wrong. THEN, he told me the quote was £350 for the recovery, despite having already been quoted £270 and the garage being 5 miles away. I don’t know if the company is just this unorganised or if they genuinely make stuff up as they go along, but this process was absolutely absurd and shocking. Emergency assist are the most unhelpful and disgraceful breakdown service I have ever had the misfortune to have dealt with and will be doing everything I can do change my service. Avoid them like the plague, they give no care for their customers and constantly look for ways to extort with additional charges. They wasted two hours of my morning this morning with absurd technicalities and then had two different people tell me two different things about my cover and two different prices, both of which were absolutely absurd for a local recovery. I’ve since called a local one and they charged me just £150, but again a cost I didn’t expect to incur when you pay for recovery. Go with literally anyone else, RAC, AA, Green Flag, I’ve experienced all and never had the nonsense that I’ve experienced with this pitiful company.”

Posted 4 months ago

“They are absolute jokes! On 27th Jan 23 I had a call out, the issue was diagnosed / resolved by their call out people that were sent to me. In short the problem was the spare key was being used, but wasn't calibrated to the van properly. Simply using the main key fixed it. Great! or so you would think... However on 20th Oct a further breakdown occurred. They insisted on a invoice from a garage of proof that the problem from the call out in Jan was resolved. This was impossible as there was obvously no invoice or no works required from a garage to fix it!! and better still the issue was resolved by them theirselves! Further still it is common sense that 10 months later a 'non starting van' fault that has broken down again has been able to be fixed in any case and that the new claim issues aren't related which is what they say they said they need the proof for. However explaining all of this to them they still stubbornly insisted I produce an impossible to produce invoice! Or I could pay them £125 to come out! Infuriating! When I asked them to look into their call out notes from January, apparently they don't keep / know the outcome of call outs. Like what?! I was basically put in a position where unless I produced an impossible to produce invoice for a problem previously resolved by theirselves, or pay £125 for a non policy callout then I would not be able to receive the service / insurance that I pay annually for! The staff are stubborn and clearly lack common sense to enable that above sitiuation to be resolved. Do not use these jokers if you want actual cover for a breakdown. they may admittedly be cheap, but cheaps no good when they do everything to not fulfil their duty of service!”

Posted 6 months ago

“These people are disgusting, thieving vile animals who have just charged and elderly lady and her husband with dementia, 860.00 to recover her car. Shame on you!!”

Posted 7 months ago

“Two days ago I couldn’t start my car as the battery was flat. I did leave the lights on but they switches off automatically as soon as I lock it. So the lights weren’t on! Called to the company and was refused to help as an assistant said ‘It’s your fault’. I sorted it out with a stranger who pushed my car and the engine started. Today I couldn’t start my car again! I this time I definitely didn’t leave any lights on. Called to emergency assist and was refused to help because I reported about this issue two days ago and didn’t take the car to the garage. Well, your assistant told me it was because of the lights I left on!!! So I made sure I never leave them on anymore. It’s unbelievable.. they make you reassure that it’s all your fault and next time when you call them and tell that their assistant was wrong and now I have this problem again, they still insist it was all my fault!! I had extremely stressful two days. I just needed to start my engine today so I could drive it to the garage. My emergency assist company supposed to help me, that’s what I pay for! But everything they’ve done so far it’s added me more problems. Very, very disappointed! Would never recommend this company!”

Posted 7 months ago

“Not good I unfortunately renewed with them again. Big mistake the police is not worth the paper it's written on.I didn't need there help in the first year. But thus year I did. I was on a dark county road on my own rang them to say I thought my car was going to go up in flames I was shaking so much and was scared as black smoke was coming out. I found out after my spring had gone on my wheel. Which can go at any time. But I was told can't help you you have had a collision with a speed bump ring a insurance company. Please dont use this company so many good one's that will come straight out to help you. Iam now will AA please don't buy of Groupon like I did I think when they no you bought it through them they will do all they can not to come out to you.”

Posted 4 years ago

“Very pleased with the prompt renewing of my policy. Phone call dealt with my renewal questions.”

Posted 4 years ago

“good fast response”

Posted 4 years ago

“I have only just purchased the policy”

Posted 4 years ago

“Easy to purchase got a great price through TopCashback”

Posted 4 years ago

“Good fast efficient”

Posted 4 years ago

“Great price for a vehicle that is more than 10yrs old. I haven't had to call them out so can't comment on that aspect.”

Posted 4 years ago

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Emergency Assist Ltd is rated 4.2 based on 3,418 reviews