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Elvi Reviews

4.2 Rating 2,137 Reviews

79 %

of reviewers recommend Elvi

Company Reviews

4.2

Based on 2,137 reviews


Customer Service
Communication Channels	Email, Telephone

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Phone:

08455240260

Email:

enquiries@elvi.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You should put 0 on here because 1 star is too much. They have caused me nothing but stress and worry. Out of 8 parcel deliveries 4 have been a problem. Once they said we were not in, when both of us were here all day and they definitely didn’t come. One thing we ordered and paid £104 for, had been thrown over 8 foot high iron gates on a rainy day. We only found it because my Husband went out to take rubbish. There it was laid on the drive, fortunately it was not breakable. We are struggling at the moment about a parcel that they say they tried to deliver 12days ago and would contact me the next day, but never heard a word since. I have just complained by phone to Damart, because I have had a statement charging me for it. WHY ARE THESE FIRMS GIVING ELVI BUSINESS?”

Posted 1 year ago

“Lost my parcel which I ordered on 4th Dec. Only heard on 20th. Absolutely useless!”

Posted 1 year ago

“Tracking showed my parcel was at the Elvi depot for over a week, after several contacted to the sender they have found out that my parcel has been lost in transit by Elvi. As ordered items are no longer available, my order was a waste of effort. I would award 0 stars if I could”

Posted 1 year ago

“The only reason 1* has been awarded is there is no opportunity to allocate 0. This company previously known as Hermes are a complete waste of time. Elvi give couriers a bad name. Parcel apparently was delivered and returned to depot on Monday. Very odd when I was in all day. Emailed to confirm delivery rescheduled for 12th Sept. Well apparently not. They claim to have redelivered yesterday and placed the parcel behind the car. No parcel available. Was it ever delivered? Did I go to work and the parcel was exposed in the drive all day for someone to help themselves? Unsure at this point. I then receive a test today asking me to reschedule my delivery as the parcel was taken back to the depot. Very unreliable, untrustworthy company who are an absolute disgrace to the sector. They should be held accountable by the businesses using them for dispatch!”

Posted 1 year ago

“Parcel 1 delivered to wrong house Parcel 2 was a 24hr service but came 5 days late ( they failed to deliver twice) being dumped at my doorstep and not in safe place. A high price item on public display. Parcel 3 thrown at front door ish - not in safe place . There 2 days as I didn’t know it had arrived & not seen it.”

Posted 1 year ago

“Five times a pick up was arranged and no one turned up. Items still sat in my house, hopefully, sixth time lucky but have little confidence”

Posted 1 year ago

“Aggressive driver and delivery. Driver and son verbally and physically threatened a neighbor”

Posted 1 year ago

“Send a return parcel and shipping company showed that the return was received by ELVI. I've sent email after email regarding my refund but no word and it's been more than a month. Seriously, do not buy from them!!!”

Posted 4 years ago

“Wrong size sent out, sent back and never received either correct size or refund. All my emails to customers services have been unanswered and I am not stupid enough to sit on the end of a phone all day after reading the rest of the reviews below. Elvi, you’re a joke!”

Posted 4 years ago

“After 2 months, no product and no refund PayPal stepped in. I don’t know how this company can continue to trade.”

Posted 4 years ago

“7 weeks now and i am still waiting for a refund despite many emails and an overseas call from AUSTRALIA. For your own sanity do not deal with this company which clearly has unscrupulous business practices.”

Posted 5 years ago

“I waited in for six hours today for a jacket I ordered from Elvi. I paid £9.95p for express delivery and it didn't turn up. I wish I had never ordered this item. I got a bad feeling about Elvi when I ordered my item I hope I can get my money back.”

Posted 5 years ago

“Ordered clothing 3 and 1/2 weeks ago to wear to a wedding this week end. My account has been debited the entire sum. The order progress has not been updated on the Elvi website. No response to the email I sent last week. Appalling service given that the postage and handling to Australia costs $36. Will not be ordering from Elvi again”

Posted 5 years ago

“The dresses were nice. But customer service is terrible. I had to chase them for where my order was. Wasn’t shipped for dats and they took ages to reply. Then I sent one back and it’s been 2 weeks and no refund. I emailed them 3 days ago and no reply to that either. It’s a shame as I would like to order more today as they’ve got 30% off. Bad customer service. Not good enough.”

Posted 5 years ago

“Please do not order from this company. I spent over £200 here and I was so excited to try out their clothing as it looked amazing and i trusted their company with them being on ASOS. I paid for next day delivery and my parcel didn't arrive, I called up and got no apology, just was told they'd contact the courier. I waited over the weekend and called again because 3 days had gone by, that's not fair to leave a customer hanging. Again she said the courier hasn't replied. HOW can you not have constant contact with a courier as a successful ecommerce?!?!?! I waited another two days, after a week she told me it's not even been shipped which is absolutely ridiculous. It's a waste of time and I've not received a refund as of yet, or an apology. I can't believe it.”

Posted 5 years ago

“Shocking way they treat customers I didn’t realise their website had gone down so phoned them cost me £12 If u call wen they are closed your call connects and it continues to ring all the time u are being charged shocking I emailed them regarding charges they don’t even bother to reply prob want u to ring them I will never buy from them again”

Posted 5 years ago

“Not sure about that sizing chart. I faithfully followed the measurement directions and ordered accordingly but the jumpsuit was at least two sizes too big. Good for my ego but rather disappointing, especially since the smaller sizes were sold out by the time I received my order. Took a few emails to get the return form but it very quick to process my return. Unfortunately, as an international customer, the whole process was rather expensive. £20 for shipping is a bit high (translates to an additional $35) plus I had to pay to ship the item back which was another $35. I spent $70 but have nothing to show for it. As much as I like the clothes, I'm a little gun shy about ordering again.”

Posted 5 years ago

“Nice clothes decent sizing and a bit more trendy than other plus size clothing”

Posted 5 years ago

“Beautiful colours and prints, small details to make the clothes extra-special, and a full range of sizes... I love Elvi!”

Posted 5 years ago

“The dress is beautiful and I got it on sale too even better. Only grumble is the hems are unfinished but I assume that's because of the embroidery. Love it!”

Posted 5 years ago

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Elvi is rated 4.2 based on 2,137 reviews