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The Electric Tobacconist Reviews

4.9 Rating 34,386 Reviews

99 %

of reviewers recommend The Electric Tobacconist

Company Reviews

Product Reviews

4.9

Based on 34,386 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 21st April 2024

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The Electric Tobacconist 5 star review on 17th April 2024

The Electric Tobacconist 5 star review on 17th April 2024

The Electric Tobacconist 5 star review on 16th April 2024

The Electric Tobacconist 5 star review on 16th April 2024

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been using ET for a while now and with the exception of a couple of orders (recommend that you note batch numbers in case of a complaint) of NZO pod's which were flavourless, as has been said before, the service/response is first class. Highly recommended.”

Posted 2 years ago

“Thank you Electric tobacconist, been using you since I finally stopped smoking two years ago. As you have been the best value for money, best quality pods and mostly always on time as well, keep up the good work, cheers! ☺️”

Posted 2 years ago

“I've seen some posts saying that they ordered at 6pm and they received next day delivery!! I'm ordering here every week and it always takes 3-4 days for delivery!!!”

Posted 2 years ago

“Used to get 6 packs for 27.99,it is changing to 5 packs for 29 something. Can still get some flavours for the original price but not all. Is this because it is changing to Vuse I wonder? Not happy about the changes”

Posted 2 years ago

“great value”

Posted 2 years ago

“Helen,Reading Nice vape pen and good selection of liquids varying prices and strength.”

Posted 2 years ago

“Always a fast delivery, unfortunately this time they don't have the 12mg strength, I'll try the 6mg this time as its the only flavour i like. Big thank you to the team”

Posted 2 years ago

“Once I’d sussed how to order (very confusing!), I’ll be a customer forever! However, I still don’t know how to get a code ...please help🤔😣...I am 82”

Posted 2 years ago

“I am not computor literate, NO TELEPHONE NUMBER, Very frustrating, gggrrrrrrrr, Apart from that all else was ok”

Posted 2 years ago

Hi Iain, thanks for taking the time to leave us a review. We're sorry to hear this. We do not have a phone number as we handle all customer enquiries by email. If you ever need help you can easily contact us through the Help Desk here - https://bit.ly/ETSUPPORT and our team will be happy to assist you. Best Regards - ET Team

Posted 2 years ago

“Ordering my preferred vape juice was easier than trawling shops It must be popular because the shops often sell out!”

Posted 2 years ago

“Very well flavoured. Can actually taste the flavour. Although not too happy as the battery doesnt last as long! Also very quik delivery like always!”

Posted 3 years ago

“Been using this company for last few months now cheaper than my local shop great no delivery charges! and super quick highly recommended”

Posted 3 years ago

“Great epen 3 started to use this and crisp mint epen3 cartridges which I find are great .very easy to use I have stopped smoking cigarettes altogether after 60 years really delighted”

Posted 3 years ago

“order not recive from27 febuary and from2 march”

Posted 3 years ago

“Cannot contact ET via submit a ticket to return unwanted order. Help”

Posted 3 years ago

“Ordered a set of new coils. Order received and dispatched on Monday 8th, it is now Friday and I have heard nothing and am unable to connect with the helpline which asks me to ‘submit a ticket’ but seems to be in a process of repeatedly loading. I can find no other way of contacting the company. - Order arrived. Electric tobacconist very helpful ( after contacting me through this review)and will use them again. Delay due to bad weather.”

Posted 3 years ago

Hi Ed, thanks for taking the time to leave us a review. We're sorry to hear your order hasn't arrived as of yet. One of our team members has now contacted you. If your order hasn't arrived by the 16th of February please let us know and we can arrange for a re-dispatch. Best Regards - Amy - ET Team

Posted 3 years ago

“Love this company, been loyal for a year, delivery is usually great! But I ordered a package 6 days ago and it's still not here. And I live in the same town as the company which makes it more frustrating but that's the only negative experience I've ever had!!”

Posted 3 years ago

“Fantastic service. Very quick. 3 pods were burst unfortunately. I have no price comparison at the moment. Have ordered 3 times now. But as I say was disappointing to receive 3 burst pods”

Posted 3 years ago

“Customer service is great any queries answered very quickly, Price great also they're delivered quickly too especially in these circumstances You sometimes get faulty ones but you are refunded very quickly and you like to think you wouldn't get any but it cant be helped”

Posted 3 years ago

“I ordered an Endura T20, but I received an Endura T20 s, I am happy with the product but wonder when I need coils will I have to order T20s Coils.”

Posted 3 years ago

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The Electric Tobacconist is rated 4.9 based on 34,386 reviews