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The Electric Tobacconist Reviews

4.9 Rating 34,386 Reviews
99 %
of reviewers recommend The Electric Tobacconist
Company Reviews Product Reviews
75,322
 Metrics Info
4.9
Based on 34,386 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The Electric Tobacconist Reviews
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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nathan S
Verified Buyer
“The pod itself is a good product as its light and easy to use. Unfortunatley the liquids themselves are gone in no time! I was easily using all 3 a week (£9.99) and I'm not even a heavy smoker. Hopefully they can find a way for the pods to be more economical or for the liquids themselves to be cheaper.”
Helpful Report
Posted 6 years ago
Paul J
Verified Buyer
“Delivery time exceeded expectations. I received product within 24 hours of placing the order.”
Helpful Report
Posted 6 years ago
Reedwan H
Verified Buyer
“Really happy with the quick delivery time. However I have a faulty product. Even so the customer service correspondence since then has been excellent. I am in the process of returning faulty item for a new one. Thanks Electric Tobacconist.”
Helpful Report
Posted 6 years ago
Onur A
Verified Buyer
“Didn't at all make me happy”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“The order was received very quickly. It was not exactly what I ordered, but it was fine and useable so just accepted it :)”
Helpful Report
Posted 6 years ago
Grifin H
Verified Buyer
“It was amazing”
Helpful Report
Posted 6 years ago
Jodie N
Verified Buyer
“usually very quick and good quality products”
Helpful Report
Posted 6 years ago
Kathleen W
Verified Buyer
“It wasn't worst site but wasn't best”
Helpful Report
Posted 6 years ago
Claudia S
Verified Buyer
“The delivery was very fast, however getting in contact with them is a nightmare and I still haven’t achieved it properly, I accidentally put my neighbours address instead of mine and they ended up sending it back before I realised what had happened. I tried to get ahold of the company, as I bought the order again, to let them know that I would require a refund for the what was sent back but there is no customer number and I did not get a reply from them even through their contact emailing system. Quite upsetting as I’ve now paid for what I bought twice”
Helpful Report
Posted 6 years ago
Hi Claudia. Thank you for leaving us a review. I'm sorry to hear you didn't appear to receive our reply. Rest assured we will contact you and process your refund as soon as we receive the return back from Royal Mail. Kind Regards - Tom - ET Team
Posted 6 years ago
David M
Verified Buyer
“Great delivery service. More variety of flavours certainly lately”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Very fast service”
Helpful Report
Posted 6 years ago
Omur T
Verified Buyer
“I was not happy with the result. I did not see any warning on the web site that explains the company cannot deliver the product if my age could not be verified by a database in the UK. I am a sales person who travels to London almost every month from Turkey. I usually buy online and make the company to deliver the products to a friend's address but not this time. I am giving you the opportunity to make the customer experience better. You should consider how you can serve traveling clients who do not hold the UK citizenship. I hope you have successfully completed the refund process.”
Helpful Report
Posted 6 years ago
Lisa W
Verified Buyer
“Don’t get me wrong, the service was brilliant, got my products really quickly, and I was really impressed with their service. But I bought my BO product in July and was very pleased with it unti I got home one Afternoon, plugged it in to charge it and then it just stopped working. When I sent a email explaining this I was told that the main battery had gone (apparently after 2 months this can happen) and because I was out of the 60 days warrenty there was nothing they could do.. so after being a valued customer for nearly 4 months, buying 5 boxes of refills nearly every 3 weeks and just bought another charger for it. I have now taken my business elsewhere...very disappointed in their after care service.”
Helpful Report
Posted 6 years ago
Hi Lisa. I completely understand your point of view and I'm sorry to hear you won't be shopping with us. Unfortunately, we are unable to return any faulty kits back to the manufacturer after 60 days as they are out of warranty. I have spoken to my supervisor we have credited your e-wallet with £5 should you wish to shop with us again. Please contact us if you are unsure how to use this. Kind Regards - Tom - ET Team
Posted 6 years ago
Moira F
Verified Buyer
“Wasn’t happy with the website very difficult to access and actually place an order but very happy with everything else”
Helpful Report
Posted 6 years ago
Jan T
Verified Buyer
“The items I ordered were out of stock. There was a problem with the computer?? I re-ordered something else, and they were out of stock too. So I have not really ordered something and been successful.”
Helpful Report
Posted 6 years ago
Gary B
Verified Buyer
“Fast reliable delivery is the best thing about this store. Good range of products is also a plus.”
Helpful Report
Posted 6 years ago
Nicholas W
Verified Buyer
“First order placed for maiden tobacco, received Menthol. I appreciate mistakes are made and was impressed with the way it was rectified. I'll shop again.”
Helpful Report
Posted 6 years ago
Elliot F
Verified Buyer
“delivery was very fast and free as my purchase was ove 10 pounds. Website needs some work as it has some dead links though. and products deliverd were not same strength as stated on ordering.”
Helpful Report
Posted 6 years ago
Jerry R
Verified Buyer
“They made me happy by answering an email after the fifth time when I was trying to sort another faulty device I purchased from them ,”
Helpful Report
Posted 6 years ago
Hi Jerry. I'm sorry to hear you feel this way. Unfortunately, you messaged during out of hours and our customer support team is only available between the hours of 9am-5pm and we aim to respond within 3 hours. I am however pleased that our team were able to resolve the problem for you. Kind Regards - Tom - ET Team
Posted 6 years ago
Anonymous
Verified Buyer
“The order arrived on time. Very good service. One of the 6 liquids was wrong but decided to keep it. The main problem is that only 1 out of 6 liquids matched the description so if you buy to try don't count on the website descriptions. This is my experience. I will buy liquids again only if it's something i already tried.”
Helpful Report
Posted 6 years ago
The Electric Tobacconist is rated 4.9 based on 34,386 reviews
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