The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 34,392 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 34,392 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 21st April 2024

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value and quick delivery,can’t ask better than that!”

Helpful Report

Posted 1 year ago

“Excellent company, they cater for all tastes with their wide variety of E-Liquids and accessories for all configurations of vaping device. Delivery is always prompt and there are no gimmicky points promotions. Highly recommended.”

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Posted 1 year ago

“Great, only issue was missing items but prompt resolution”

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Posted 1 year ago

“Excellent service and very fast delivery thank-you 👏 👍”

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Posted 1 year ago

“Fabulous company. Great offers.. fast delivery.”

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Posted 1 year ago

“Great selection and deliveries are always quick”

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Posted 1 year ago

“I liked ELFA because it's quick charging,but the tastes was a bit diferent than disposable ELFBAR,after all good.”

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Posted 1 year ago

“Very good company to order my products from. Good service all around and quick delivery with products in good condition.”

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Posted 1 year ago

“Good value and order filling is very accurate. Delivery has become very hit and miss via Royal Mail, of my last 4 orders, one took 3 weeks to come through and another 2 weeks.”

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Posted 1 year ago

“The web site is easy to navigate, plenty of products to choose from, reordering is a great touch, very quick delivery and your notified at every stage.”

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Posted 1 year ago

“Competitive price Fast delivery Need a phone number to speak to a person when you have issues”

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Posted 1 year ago

“Super nice store! I like everything except 1 thing - that you not including tracking number for delivery. That would be super useful and helpful:)”

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Posted 1 year ago

“Fast and accurate delivery, if can delivery with tracking number will be 5 star”

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Posted 1 year ago

“Excellent service, however I did contact customer service but have had no response re the logic cigarette.”

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Posted 1 year ago

“sorry, but my order made me sad, one of my 10 Motives was no good, but other than that i have always been happy with my order, the service is great and the delivery brilliant. The company will always replace if there is a problem with an order.”

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Posted 1 year ago

“I don t give 5 stars only because of the payment.The delivery is good , usually next day delivery, evwryrhing is fast and good but when i do the payment everytime i meed to do it two times because the first time doesn t go trough. I put my details card and shows me other details ....and i meed to repeat....mayne this can be sorted. Otherwise good service i will use it again for sure”

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Posted 1 year ago

“I have been a customer of electric tobacconist for a few years after i stopped smoking for real after a heart attack. It is better for your health and you still get the buss you are used to when smoking i do think the service is next to none and the service department is spot on if you have a problem. One other thing i think the company should think about is as well as the discount you give is a point system to give with the orders from regular customers some sort of points. For what they purchase from you i think it would be something to make customers come back to EBon a regular basis.”

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Posted 1 year ago

“Everything was fantastic until I have just come to put my order in on 3 September and notice that if you spend under £20 now you pay for delivery it was £10 so they have put it up to £20 not 2 happy about it so think I my have to go somewhere else now which is a shame as this site is great”

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Posted 1 year ago

“Have used this company for several years with very good service, however I order 30 packs at a time because it’s cheaper but have occasionally had problems with delivery by dpd but was pleased when last order was delivered very promptly by Royal Mail. Hope this continues.”

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Posted 1 year ago

“Very helpful and prompt delivery. Wide range of items to choose from and very helpful”

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Posted 1 year ago

The Electric Tobacconist is rated 4.9 based on 34,392 reviews