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The Electric Tobacconist Reviews

4.9 Rating 34,386 Reviews

99 %

of reviewers recommend The Electric Tobacconist

Company Reviews

Product Reviews

4.9

Based on 34,386 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 16th April 2024

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered 5 bottles of Apollo classic menthol tobacco, received 5 bottles of menthol, got in touch, got an apology, said they would send correct order, on opening the next package, found 5 bottles of, you guessed it, menthol, got in touch again, and again got an apology, and was told they would once again send the correct order, which in the end they did, but nothing to show their apparent apology, thank you for nothing.”

Posted 6 years ago

Hi Tracey. I'm very sorry about this, this was our error. I am however pleased my colleague was able to resolve this for you and I can see we sent your replacement via Next Day delivery to have this resolved. I have also credited your account with £5 for the inconvenience caused. Kind Regards - Tom - ET Team

Posted 6 years ago

“Well, we ordered some products to take on holiday with us. Left things a little to the last minute and so we had to expedite the delivery to a next day DPD delivery. 3 days later, whilst now on holiday, DPD attempted to make delivery. Thankfully, we purchased some other fluids elsewhere otherwise we'd have been a little stuck! Not a very good start.”

Posted 6 years ago

Hi Mr C, I'm sorry to hear that your order didn't arrive the next. The order was delayed by DPD. I have refunded the next day postage and once again I apologise for this. Kind Regards - Tom - ET Team

Posted 6 years ago

“The glass can not be removed the thing keeps dying and switching off I contacted to be asked to print off a form I have no printer or access to one waste of money I even sent for more coils another waste of money the thing is I wasn't even going to get a replacement until the thing was tested I am nearly 60 disabled and do not lie”

Posted 6 years ago

Hi Caroline. I'm sorry to hear you feel this way. One of our Customer Service Team did get back in contact with you with instructions to follow if you do not have a printer. It is our policy that all faulty products are returned back to us for testing first before a replacement is sent and this process is the same for every customer. Kind Regards - Tom - ET Team

Posted 6 years ago

“How can I write a review of your company when it tells me what to mention and what not to.a disgrace.”

Posted 6 years ago

Hi Stephen. I'm sorry to hear you didn't understand our help guide. We only offer recommendations of what you can mention in your review if you so choose. This also helps avoid any confusion with our separate 'Product Reviews'. Kind Regards - Tom - ET Team

Posted 6 years ago

“Product is faulty and when I reported it they were very unhelpful and didn't seem to care”

Posted 6 years ago

Hi there, Thank you for taking the time out to leave a review. I am sorry to hear that your kit is faulty. I have looked at your correspondence with one of our Customer Support members and I can see that they asked if you had changed the coil in the device. The reason they asked this question is because from time to time the coil can be faulty from the start and usually if it is replaced the leaking issue you have experienced stops and the device is fully functional. As you did not respond to the question, we were unable to offer a further solution to your issue if the coil replacement did not help. I'm also sorry to hear that you felt we did not care about your query; I assure you this couldn't be further from the truth. Our customer support team cares deeply about any issue a customer (like yourself) has and we try our hardest to advise on the best solution possible to get you back to vaping again. I hope this helps and our customer support team are always on hand to help if you still require assistance with your issue. Kind regards, Scott Customer Support Manager

Posted 6 years ago

“sent products that were not as advertised”

Posted 6 years ago

Hi Denise, thank you for taking the time out to write a review. I am sorry to hear that the products you purchased from us were not as advertised. If you could please contact our customer support team (help@electrictobacconist.co.uk) regarding the issue, they will be able to help resolve the issue. I hope this helps. Kind regards, Steph - ET Team

Posted 6 years ago

“There was nothing wrong with the refills but understand they are being rebranded to meet new laws.. yet your company is still charging the full price whereas, the owner's site, Blu are selling the same item at 50% discount...”

Posted 6 years ago

Hi Raymond, Thank you for taking the time out to leave a review. If you could please contact our customer support team (help@electrictobacconist.co.uk) with the Blu Website page with the new sale price, we will be able to credit your account with the difference in price so you can put the funds towards a new order. We look forward to hearing back from you. Kind regards, Steph - ET Team

Posted 6 years ago

“Blu Cartridges are out of stock all of the time, it's unacceptable and never used to be like this, definitely gone down hill. I have had to place 6 orders elsewhere now, which is a shame as I really used to like this company.”

Posted 7 years ago

Hello Jade, thanks for taking the time to leave us a review. I'm sorry to hear you are disappointed. Unfortunately BLU is discontinuing their cartomizers due to TPD regulations and sadly will not be available to purchase anywhere after May 20th. You can always try Vapourlites cartomizers which are compatible with your BLU battery, you can check these out here: https://goo.gl/6Hlz6y. Kind Regards - Tom - ET Team

Posted 7 years ago

“Not great after sales service. Not being able to xall anyone also not helpful.”

Posted 7 years ago

Thanks for leaving us a review. I'm sorry to hear you feel this way. We do have a great Customer Service Team who are on hand Mon-Fri 9am-5pm. You can contact them through our website or via this email: help@electrictobacconist.co.uk if you have any issues. Kind Regards - Tom - ET Team

Posted 7 years ago

“Wrong flavour sent so threw away”

Posted 7 years ago

Hi Penny, I'm sorry to hear you received the wrong flavour cartomizer. We've been in contact with you through email but unfortunately received no response. Please get back in contact with us and we will resolve this for you. Kind Regards - Tom - ET Team

Posted 7 years ago

“IT WAS TO HEAVEY I RETURNIT BUT I HAVE NOT RECIEVED MY MONEY”

Posted 7 years ago

Hi Pauline. I'm sorry that there was some confusion with your return, this has now been resolved through email. You selected the wrong box on your returns form causing your ET account to be credited rather than receiving the refund to your bank account. You refund has now been processed. Best Regards - Tom - ET Team

Posted 7 years ago

“I ordered 4 items, 2 were shipped and the other 2 were cancelled and I was told that I would receive a refund.Electronic Tobacconist can hassle me for feedback but not tell me about a problem with my order.”

Posted 7 years ago

Hi Luke. I'm sorry to hear that you did not receive a confirmation email informing you that a couple of your items were out of stock. To apologise for any inconvenience this has caused you we have credited you ET account with £5. Best Regards, ET Team

Posted 7 years ago

“Bad and complicated website to order. It takes me several attempts!! to place an order!!!”

Posted 7 years ago

Hi Frank, Thank you for taking the time to leave a review. I'm sorry to hear that you didn't find our website easy to use. If you could provide us with any feedback through our 'Contact Us' page we'll look into future improvements. Best Regards ET Team

Posted 7 years ago

“I ordered a Purple Ecig, I received a blue one...with a sticker attached to the receipt.... cant remember word for word but it was alng the lines of.....what you ordered is out of stock so have this colour instead. Mmmm having used and ordered from other internet companies before.....dont let me order something you dont have in stock!!!!!!! Email me before YOU decide what other colour will be acceptable or offer me a refund!!!!! However I accepted the product, purely cos i couldnt be arsed returning it blah blah plus I want a fu*&ing ecig!!!!! Order with the fact you may not get what you specifically ordered. Other than than that good ecig!”

Posted 7 years ago

Hi Gale, Thank you for taking the time out to write a review. I am sorry to hear that you received the incorrect coloured e-cigarette. I can see that a member of staff tried to contact you regarding the out of stock item and they offered various alternative colours or the option of a full refund. However, we did not hear back from you (I apologise if you did not receive the email), so we believed rather than leaving you without an e-cigarette we would send one out to you. To apologise for the inconvenience caused, I have arranged for the correct colour kit along with 2 e-liquid to be sent out to you today via Royal Mail First Class post. I hope this helps to clear things up and If you have any questions or queries, please do not hesitate to contact us (email - help@electrictobacconist.co.uk) Kind Regards Scott Customer Support Supervisor

Posted 7 years ago

“It took over 7 days to even get a confirmation of my order and I only got that on the day it was delivered. Money left my account via paypal on the same day I placed my order.”

Posted 7 years ago

Hi Darren, Thank you for taking the time to leave us a review. I apologise for the time it took for your order to be confirmed, however this was due to the payment being held by PayPal whilst it was under review. Unfortunately we have no control over this process and it seems to happen by random selection. Our Customer Care team responded to your initial query via email however we did not receive a reply. We hope that this hasn't deterred you from ordering from us in the future, because it's very unlikely that it will happen again soon. Kind regards, Chris Customer Care Team

Posted 7 years ago

“My partner and I always purchase from these guys as they have a great range, price and speed of delivery. However out of these two purchased, one does not work; it will not allow me to inhale anything nor does it show any sign of actually heating the liquid. The other works perfectly well with no problems whatsoever.”

Posted 7 years ago

Hi Danielle, Thank you for taking the time out to leave us a review, I'm sorry to hear that you are having issues with one of your kits. A member of our Customer Support Team has contacted you regarding the issue. Hopefully we will be able to get you vaping again. We look forward to hearing from you soon. Kind Regards Tom The Electric Tobacconist®

Posted 7 years ago

“Product arrived quickly but seal was broken on the bottle and had leaked all over the packaging! Have emailed twice about returning the product, as I cannot use as the seal was broken on arrival, and I have had no response back!”

Posted 7 years ago

Hi Kate, thank you for taking the time to write a review. I am sorry to hear that your e-liquid arrived in this condition. I can see that two of my colleagues have replied to your query. Please check your Spam/Junk folders in case the emails have been re-directed. We hope to hear from you soon and rest assured that we have the issue resolved. Kind Regards Scott The Electric Tobacconist®

Posted 7 years ago

“6 days gone by and no sign of my order. It's my first order and no delivery. Disappointed”

Posted 7 years ago

Hi Patricia, Sorry to hear that you are yet to receive your order. Please email our Customer Support Team at help@electrictobacconist.co.uk and we will deal with the issue as a matter of urgency. Kind Regards Scott The Electric Tobacconist.

Posted 7 years ago

“I'm a beginner with vaping. As a heavy smoker (hopefully ex) I need some guidance about how to establish how much nicotine is available. What is a refill? Is this another battery? Another tip? Presumably the tip dictates the amount of nicotine? Where do I find this out? HELP.......”

Posted 7 years ago

Hi Elizabeth, Information for first time buyers can be found on our Help Desk page along with solutions on fixing products ect. Copy and paste the link to be taken to the Help Desk - https://www.electrictobacconist.co.uk/helpdesk. If you require any further assistance that is not included on our Help Desk send us an email at help@electrictobacconist.co.uk. Kind regards. Scott Customer Support The Electric Tobacconist®

Posted 7 years ago

Hi Elizabeth, Information for first time buyers can be found on our Help Desk page along with solutions on fixing products ect. Copy and paste the link to be taken to the Help Desk - https://www.electrictobacconist.co.uk/helpdesk. If you require any further assistance that is not included on our Help Desk send us an email at help@electrictobacconist.co.uk. Kind regards. Scott Customer Support The Electric Tobacconist®

Posted 7 years ago

“i have bought a starter pack last week to notice that the charger isnt working after two chargers”

Posted 8 years ago

Hi William, Sorry to hear that you are experiencing issues with your starter kit. As per my previous email, If you could please provide me with an order number I will look into this issue further. Kind regards, Scott The Electric Tobacconist

Posted 8 years ago

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The Electric Tobacconist is rated 4.9 based on 34,386 reviews