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The Electric Tobacconist Reviews

4.9 Rating 34,365 Reviews

99 %

of reviewers recommend The Electric Tobacconist

Company Reviews

Product Reviews

4.9

Based on 34,365 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 3rd April 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on delivery of product, ordered on 20/8/21, being told I have to waist till 31/8/21 before customer service will deal. Have already had money taken from account and now having to buy product from elsewhere, I am a pensioner who cannot afford to Pay out more money.”

Posted 2 years ago

Hi Anne, we're sorry to hear your order hasn't arrived. I can confirm your order was dispatched on Saturday 21/08/2021 as the order was placed after our 4 pm dispatch cut off. The majority of our orders arrive the next working day but in some cases, it can take longer. Sometimes there are delays in transit and in these circumstances orders usually arrive within 7 working days. I can see our team has already apologised for this and credited you with £5 to apologise for the delay. As mentioned by my colleague Sundays and Bank Holidays do not count as working days, this is why we request you wait until 31/08/2021, which is 7 working days. If your order hasn't arrived when your post is delivered on the 31st please let us know and we will arrange a re-dispatch or refund straight away. Best Regards - Amy - ET Team

Posted 2 years ago

“I had placed an order 10/07/21 not received, sent 4 enquiries and several e-mails. They initially asked me to confirm my address which I have done several times. They claim there was an issue with the browser for over 1 month!!!!. Still not heard anything. Customer service non existent.”

Posted 2 years ago

Hi Denise, thanks for taking the time to leave us a review. We're sorry to hear your order hasn't arrived. There appears to be an issue receiving your responses to our emails but we receive tickets that you open via our Helpdesk. I can confirm our team spoke with you 8 days ago and as mentioned please submit a new ticket with your delivery address in the email so we can see that you have confirmed this. Once this has been done, we can arrange a re-dispatch of your order right away. Best Regards - ET Team

Posted 2 years ago

“Terrible item bought COs pen and tank with a spare tank. It came beautifully designed and boxed but after a few day's 1 tank broke and the 2nd spare just lite up like a Xmas tree burning the liquid and my throat. So im back smoking again. Basically 2nd tank was most definitely faulty to get so hot 🔥 and light up that way and was kinda scary. So sorry a complete waste of money although very pretty in the pink. I'll have to buy another type again and hope I have better success. Not happy.”

Posted 2 years ago

“Site NEVER recognises my log on. I TRY to order £100 of kit every 5 weeks. Am now looking into alternative suppliers. Useless. You should be VERY embarrassed. Tin pot company obviously. Amateurs.”

Posted 2 years ago

Hi Colin, thanks for taking the time to leave us a review. We're sorry to hear you're having problems logging in and you feel this way. We haven't received any communication regarding this issue before. One of our team has now contacted you to reset your password. Best Regards - ET Team

Posted 2 years ago

“So altogether I have used this company 4 times now and been let down 3/4 occasions. First order I purchased 4 bottles of Heisenberg 60/40 12mg bottles, I noticed that the vape liquid wasn't right e.g it tasted more like menthol rather than Heisenberg, and the colouring was off more green than its usual colour. W Second order the vape juice was just the same, same menthol taste and green in colour. As well as this I purchased aspire Nautilus 2 coils, 3/5 were unusable though I was given credit to the value of the dud coils but nothing ever mentioned regarding the Heisenberg. Third order I only ordered the Heisenberg again and hallelujah I got the proper stuff, colour was correct as was the taste, 100% Heisenberg. They finally got it right! However.. On my fourth order, right back to square on Heisenberg vape juice colour was green and tasted only like menthol. My emails of complaint fell on deaf ears and for whatever reason my negative reviews never seen the light of day as they were either removed or never put up in the first place. I mean how many times are you going to mess up?? Never again though, I'll order direct from Vampire Vape from now on! Buy cheap, you get cheap!”

Posted 2 years ago

Hi Ricky, thanks for taking the time to leave us a review. We're very sorry to hear you feel let down. I can confirm the Vampire Vape Heisenberg and all e-liquids are obtained directly from Vampire Vape themselves. I've checked our system and can confirm we haven't received any emails from yourself regarding the e-liquid issue you were encountering. I contacted you via email when I came across your review for the coil issue and credited you, but nothing was mentioned about the e-liquids in response. As we receive over a thousand reviews monthly we aim to read as many as possible but this is not always possible. Now, this has been brought to our attention we will be investigating this further with Vampire Vape. We would also like to make things right and if you have any bottles of the different tasting e-liquid you may return them back to us for a credit. You can contact us here through our helpdesk - https://bit.ly/ETSUPPORT. Best Regards - Amy - ET Team

Posted 2 years ago

“Waste of money these are the worse tasting disposable vapes I’ve tried and two don’t even work avoid”

Posted 2 years ago

“Really upset have ordered twice before and was amazed how easy it is to order and quick delivery. Unfortunately this is my 3rd order over a week ago received the dispatched email the next day, but a week later I have still not received my refills. I am disappointed as it is so difficult to get in touch with these people. No phone number and no email address to write to. Had to enquire through a ticketing service last night and again tonight but still had no response. How would you claim a refund if you can’t speak or email anybody. NOT A HAPPY CUSTOMER AT THE MOMENT.”

Posted 2 years ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear your order hasn't arrived as of yet and you had difficulty contacting us. We do not have a phone number as we handle all our customer care enquiries via our Help Desk which can be easily accessed from the website. I've checked our system and we do not appear to have received any communication from you before. One of our team has now contacted you to have this resolved as soon as possible. Best Regards - ET Team

Posted 2 years ago

“I am not happy at all with the customer service. I have been waiting for a week for my parcel, when usually the delivery only takes 3-4 days.”

Posted 2 years ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your order as of yet. Due to the given the current situation with COVID-19, Royal Mail have expressed that there are expected to be delays with delivery times. We don't appear to have received any correspondence from you before. Our Customer Service Team has emailed and if your order hasn't arrived by tomorrow we can arrange a re-dispatch. Best Regards - ET Team

Posted 2 years ago

“Site does not work properly, terribly dissatisfied settled for wrong order”

Posted 3 years ago

Hi Ronald, thanks for taking the time to leave us a review. We're sorry to hear you're having problems. I can confirm we haven't had any site issues recently or any reports of problems. I have now emailed you for further information on the issue you are encountering. Best Regards - Amy - ET Team

Posted 3 years ago

“I've been waiting for two weeks for a replacement of items I returned and I have the proof of postage but heard nothing from your customer services.I spend a lot of money as you will see if you check my account and would someone please please phone me.at 07388836013 to sort this out I'm waiting another order I placed one week ago and have not received.I'm very upset at this.”

Posted 3 years ago

Hi Catherine, thanks for leaving us a review. We're sorry to hear you didn't appear to receive a response. I can confirm our Customer Service Team replied to your email on the 26th of November and are awaiting your response with your proof of postage. One of our team has now contacted and we will have this resolved as soon as possible. Best Regards - ET Team

Posted 3 years ago

“Excellent products & service of next day deliveries”

Posted 3 years ago

“Ordered Saturday now Wednesday still not arrived good fast service not”

Posted 3 years ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear your order hasn't arrived yet. I can confirm your order was dispatched on Saturday and it has only been 2 full working days since dispatch. Rest assured your order will be with you very soon. Best Regards - Amy - ET Team

Posted 3 years ago

“First time and last time to use them they don’t believe u in what I said they sent me a vype kit the battery was broken reported it still waiting for a refund don’t think il get it best if u use another company ur wasting ur time with this wish I could give it 0 ( update) It’s been 7 days now still no refund so my guess now is that they lie don’t trust this company take my advice stay AWAY”

Posted 3 years ago

Hi Julie, thanks for leaving us a review. We're sorry to hear this, I can confirm our team has resolved this for you. I have checked your account and can confirm you were already refunded on the 8th of September at 7:26 am. Best Regards - Amy - ET Team

Posted 3 years ago

“Product was not as advertised on your website I returned & emailed proof of postage still waiting for a refund! I got the product as advertised from another supplier”

Posted 3 years ago

Hi Joyce, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your refund. I can confirm we haven't received your return as of yet and hasn't been 7 working days since you sent it. Rest assured our team will be in touch as soon as it is received. The 88Vape e-liquids we stock are the updated packing version but there has been no change to the e-liquid or formula. We updated all the 88Vape e-liquid imagery on our website. Best Regards - Amy - ET Team

Posted 3 years ago

“Why asking for review when the product still not arrive? When the product arrive then its appropriate to ask for review”

Posted 3 years ago

Hi Petyo, thanks for taking the time to leave us a review. We're sorry to hear your order hasn't arrived yet. Our review emails are automatically sent after a period of time when the order should have arrived by. I can confirm I have now contacted you and arranged a re-dispatch. We apologise again for the delay. Best Regards - Amy - ET Team

Posted 3 years ago

“I have emailed this company 3 times and have had no reply. My order has not arrived and I have paid them nearly £100”

Posted 3 years ago

Hi Katrina, thanks for taking the time to leave us a review. We're sorry to hear this. I can confirm our customer service agent Scott has replied to all your emails and is awaiting your reply to confirm the delivery address you provided. Once you have confirmed your delivery address we can have your order re-dispatched. Best Regards - Amy - ET Team

Posted 3 years ago

“Jem pen arrived broken. Emailed about it opened an enquiry offered to return item for a refund and was told I could get it exchanged. Explained I didn't want an exchange I would like a refund as I am not interested in the product any more and have had to spend money on another vape product as that one was broken to be ignored.”

Posted 3 years ago

Hi Sarah, thanks for taking the time to leave us a review. We're sorry to hear you feel this way. I have checked the correspondence and can see our team did reply to your email but there was no response. The email has now been resent. Once the kit is returned back to us and confirmed faulty we can arrange for a refund to be processed. Best Regards - Amy - ET Team

Posted 3 years ago

“Shocking service, order never arrived, so did a PayPal dispute, then they contacted me once, been over a week and still dont know if my order has been sent out 0/10”

Posted 3 years ago

Hello, thanks for leaving us a review. We're sorry to hear your order didn't arrive and for the delayed response. The best way to have issues resolved quickly is through our help desk on the website. I'm pleased to see our team has now re-dispatched your order via DPD Next Day post. Best Regards - Amy - ET Team

Posted 3 years ago

“Delivery not received after 10 days since dispatch confirmation. Help desk webpage does not work as you have to pick a title subject which then sends you back to the original email page. Poor service, you need to review this.”

Posted 3 years ago

Hi Soma, thanks for taking the time to leave us a review. We're sorry to hear your order didn't arrive after 10 days. As it's been over 7 days it would appear your order was lost in the postal system. I can see you were able to successfully get in touch with us and as a gesture goodwill we upgraded your replacement order to DPD Next Day post. Best Regards - Amy - ET Team

Posted 3 years ago

“Order was placed on the 9th May but unfortunately has still not arrived it's now the 17th.”

Posted 3 years ago

Hi Andy, we're sorry to hear your order hasn't arrived as of yet. As it's been 7 working days it would appear your order has been lost in the postal system. One of our team has now contacted you to arrange a re-dispatch. Best Regards - Tom - ET Team

Posted 3 years ago

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The Electric Tobacconist is rated 4.9 based on 34,365 reviews