The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 34,361 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 34,361 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

help@electrictobacconist.co.uk

Write Your review

Tell us how The Electric Tobacconist made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Electric Tobacconist 5 star review on 18th April 2024

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the disposable vape I bought. Only lasted at most 200 puffs,some even lower. I bought 12 of the same one and not happy with any. Also my order took ages to get to me. Not happy.”

Helpful Report

Posted 1 year ago

Hi Kim, thanks for taking the time to leave us a review. We're sorry to hear you were disappointed with your Vuse Go Disposables. I can confirm one of our team has contacted you now to resolve this for you. Regarding the delivery, I can see that your order was delivered on time. As you purchased on a Sunday the parcel entered the Royal Mail system on Monday and was delivered the next working day (Tuesday). Best Regard - ET Team

Posted 1 year ago

“my order not dolivered”

Helpful Report

Posted 1 year ago

Hi Lutvo, thanks for taking the time to leave us a review. We're very sorry to hear your order hasn't arrived yet. I've checked our system and can see our team has already replied to your email. Your replacement order has been created and will be dispatched today. We apologise for the delay and thank you for your understanding. Best Regards - ET Team

Posted 1 year ago

“Unfortunately will not be returning. My usual website was out of stock so purchased from this place.....big mistake. Absolutely disgusting aftertaste with my pods. Worth a shot but never again”

Helpful Report

Posted 1 year ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear you didn't like the taste of your Hexa Mixed Berries pods. I can confirm our stock is obtained directly from Hexa themselves. All retailers in the UK stock the same Hexa products so there shouldn't be a substantial difference in flavour. The other previously purchased pods may have steeped for a long time providing a slight enhancement of flavour. However, if you would like to return any unopened packs of refills for an exchange or credit, please don't hesitate to contact us through the help desk. Best Regards - ET Team

Posted 1 year ago

“2 vape pens stopped charging properly within 4 months of purchase. Poor on the customer service front all round. I’m assumed as a lying customer above anything else when I’ve spent the best part of a few hundred pounds with this company over the last few months on vapes and pods. And other purchases previous to that. Really poor on their part. Email responses tone is also very off. I gave feedback about a new product a while back and that came back with a response of defensive and off tone too. These people don’t understand their customers or anything by way of customer service. Avoid!”

Helpful Report

Posted 1 year ago

“My e cigarette didn’t work. I spent £50 with you and got a faulty one”

Helpful Report

Posted 1 year ago

“Placed an order on Monday for next day delivery with DPD. DPD claimed to have delivered it which they had not. emailed and opened a ticket with The electronic tobacconist - no response. Contacted DPD who said the driver would go and retrieve the package and deliver to the correct address same day. Package did not arrive. Tried again with a ticket and an email to the electronic tobacconist - no response. Checked again with DPD. Informed the package had been returned to sender. Still no reponse from the electronic tobacconist.”

Helpful Report

Posted 1 year ago

Hello, thanks for taking the time to leave us a review. We're very sorry to hear there was a DPD error causing a delay in the delivery of your order. I can confirm our team has been responding to your emails to resolve the issue as soon as possible. I can see you are referring to three emails sent today within a few hours however as mentioned by our team we were awaiting the response from our delivery partner before advising further. I'm pleased to see our team has now arranged a replacement order to be sent out for delivery tomorrow. Once again we apologise for the delay. Best Regards - ET Team

Posted 1 year ago

“The Batteries only lasted a few charges. The Pods only lasted for 30 mins. I have written to this company, but have heard nothing. Unsure if this company make them or just supply, but I’d like a refund just to ensure that 10 Motive don’t get me money!!”

Helpful Report

Posted 1 year ago

Hi Bernadette, thanks for taking the time to leave us a review. We're sorry to hear you're having trouble with your 10 Motives batteries. We are not the brand 10 Motives ourselves but we offer 10 Motives products on our site. I can confirm our team replied to your email on Monday the 2nd of January and are awaiting your response. I have re-sent the email to you now, please check your spam folder in case it was delivered there. Best Regards - ET Team

Posted 1 year ago

“Still waiting for my order, its not arrived ordered jan 2,,”

Helpful Report

Posted 1 year ago

Hi Peter, thanks for taking the time to leave us a review. We’re sorry to hear your order doesn’t appear to have arrived. We’ve checked our system but unfortunately, you haven’t contacted us regarding this issue. Upon checking your tracking the order was delivered on the 4th of January. Please check with any other members of your household or neighbours in case they took the parcel in for you. One of our team has emailed you with further tracking information. Best Regards - ET Team

Posted 1 year ago

“Still not received my order”

Helpful Report

Posted 1 year ago

Hi Kevin, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your order yet. Due to bank holidays and Royal Mail strikes it has only been 4 working days since the dispatch of your order. If your order hasn't arrived by Thursday 5th of January (after 7 working days) please contact us through the Help Desk and one of our team will resolve this for you. Best Regards - ET Team

Posted 1 year ago

“Not happy at all , also not recommend it, I made an order on the 12th of December & I got email confirmation for dispatch unfortunately until today I didn’t receive my order I tried to contact them they don’t have contact information . On their website for any inquiries for not received delivery you have to wait 7 working days & I been waiting more than 7days still I don’t have access to sent email. Really disappointed”

Helpful Report

Posted 1 year ago

Hi Nurhussen, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your order yet. I can confirm it has only been 5 working days since your order was dispatched. We ask all customers to wait 7 working days before contacting us as orders usually arrive within this time. The option to report your order becomes available after this time if it doesn't arrive. One of our team has now contacted you via email with further tracking information. Best Regards - ET Team

Posted 1 year ago

“Ordered on 12th December, meant to be tracked 24hours. I haven’t heard anything and nothing has arrived. I would not recommend.”

Helpful Report

Posted 1 year ago

Hi Holly, thanks for taking the time to leave us a review. We're sorry to hear your order hasn't arrived yet. I can see you have already contacted us on Sunday 18th of December and our team responded the same day. As mentioned by our team, due to the current situation with strikes and the influx of Royal Mail deliveries there are expected delays. We'd recommend keeping an eye on your tracking and if you haven't received your order by the date indicated in our email please get back in touch. We can then advise further on arranging a re-dispatch. Once again we apologise for the delay. Best Regards - ET Team

Posted 1 year ago

“Ordered on the 3rd still haven't received it. Went to post office they can't find it and wasn't given a track 24 tracking number and impossible to ask this query online and no contact number. So all in all a really bad service. And I'm contacting PayPal as I think I'm being knocked.”

Helpful Report

Posted 1 year ago

Hi Paul, thanks for taking the time to leave us a review. We're sorry to hear your order hasn't arrived yet. I've checked our system and we haven't received any communication from you regarding this issue. The quickest and easiest way to contact us is through the Help Desk on our website. However, one of our team has now contacted you via email with further information and assistance. Best Regards - ET Team

Posted 1 year ago

“Paid for next day delivery, never got it and getting hold of customer service is like pulling teeth.....”

Helpful Report

Posted 1 year ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear your DPD order hasn't arrived yet. The quickest and easiest way to get in touch with us is through our Help Desk. I can see you have already submitted a ticket this morning and our team has responded. We have contacted our DPD delivery partner for further information. Before we can proceed further we need you to confirm your delivery address. Once we receive your response we can resolve this as soon as possible. Best Regards - ET Team

Posted 1 year ago

“Order placed on 6th December and not yet received.”

Helpful Report

Posted 1 year ago

Hi Anna, thanks for taking the time to leave us a review. We're sorry to hear your order hasn't arrived as of yet. It would appear your order has been lost in the postal system. One of our team has now contacted you via email to arrange a re-dispatch of your order. Best Regards - ET Team

Posted 1 year ago

“Only half of my order was delivered the pen never arrived”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave us a review. We're sorry to hear there was an item missing from your order. One of our team has now contacted you via email to have the item replaced as soon as possible. We thank you for your understanding. Best Regards - ET Team

Posted 1 year ago

“I ordered on the 30th November, it's now the 10th Dec. The order has not arrived. no update has been provided from the electric tobacconist, I've not heard anything from them since I ordered. Have no idea if my order is going to arrive. There is no way of phoning them and they won't accept any correspondence on the issue until after the item has been missing for 7 working days. So at the moment, they have had my money for 11 days and I have no idea if my order will arrive. All I've heard from them is this request to review my order...”

Helpful Report

Posted 1 year ago

Hi Damien, thanks for taking the time to leave us a review. We're sorry to hear you didn't receive your order. We ask all customers to wait 7 working days as usually after this time the order is delivered (especially during busy periods). Once it's been 7 days you can submit a ticket and we can resolve the issue as soon as possible. I can see you have already contacted our team now and we arranged for a replacement order to be sent straight away. Best Regards - ET Team

Posted 1 year ago

“I’d love to leave a review if my order had actually arrived !!! No doubt will be blamed on the postal strikes. I haven’t even received a dispatch note….”

Helpful Report

Posted 1 year ago

Hi Sue, thanks for taking the time to leave us a review. We're sorry to hear your order hasn't arrived yet. I can confirm your order was dispatched the same day you ordered. Unfortunately yes, due to postal strikes and an influx of Christmas post at Royal Mail there are likely to be delivery delays. I've checked your tracking number and can see your order is estimated to be delivered today. Your tracking number is - VY861313035GB. If you do not receive your order by the end of today please contact us through the help desk and we'll advise on a solution. Best Regards - ET Team

Posted 1 year ago

“Didn’t even get my order!!!!”

Helpful Report

Posted 1 year ago

Hi Rachel, thanks for taking the time to leave us a review. We're sorry to hear you didn't receive your order. I've just checked over your correspondence with our team. I can see Royal Mail delivered your order to the incorrect address from the photo and as you selected a refund this has been processed for you. Best Regards - ET Team

Posted 1 year ago

“Delivery service is shocking. If it’s not lost it’s almost always late. Won’t be using them again after telling me my order was despatched only to find out it wasn’t actually despatched until 5 days later. And also the fact they have no contact telephone number”

Helpful Report

Posted 1 year ago

Hi Davie, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your order yet. As mentioned by our team we can confirm your order was dispatched on the 20th of November (the same day as ordered). However, due to an error, the date shown on the email received on the 20th indicated the 25th which we are currently fixing now. Rest assured your order will be with you soon. Best Regards - ET Team

Posted 1 year ago

“I ordered on October 27 at 10 am and still no order”

Helpful Report

Posted 1 year ago

Hi SiSi, thanks for taking the time to leave us a review. I can see your order was delivered on the 30th of October. Most of our orders arrive the next working day but sometimes it can take a little longer. However, we're glad you have now received your order. Best Regards - ET Team

Posted 1 year ago

The Electric Tobacconist is rated 4.9 based on 34,361 reviews