The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 34,350 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 34,350 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 9th April 2024

665

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great team, loyalty and fast service”

Helpful Report

Posted 2 days ago

“Contact centre very un helpful. Delivery extremely poor.”

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Posted 3 days ago

Hi Usha, thanks for taking the time to leave a review, I am sorry to hear the experience did not meet your expectations. Upon reviewing the correspondence between you and our Customer Support Team, we understand that you requested a change in your delivery method after your order had already been dispatched. Regrettably, once orders leave our warehouse, we are unable to accommodate such requests. Best Regards, ET Team

Posted 23 hours ago

“Electric Tobacconist? Well they deliver next day, for free! It's easy to order. They offer a huge product range but don't swamp you with promotional emails. Should you need to phone (unlikely), they answer, are pleasant and helpful. Oh yes, they also offer excellent value.”

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Posted 3 days ago

“After a problem with the courier ( packagegoing awol), I contacted ET and it was resolved within 24 hours. Excellent customer service”

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Posted 3 days ago

“I have been using this company for quite some time now and I`ve got to know it as being very reliable . I would`nt use any other ! It`s a great service and very quick delivery.”

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Posted 3 days ago

“Great service, very quick delivery. Very happy and will return to repurchase”

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Posted 3 days ago

“I have been ordering my products from Electronic Tobacconist for a few years now and every single order has been received the next working day, 100% correct and good quality. The website is very easy to navigate - I generally order the same each time and so the ‘order again’ facility makes this very simple and it often just takes 3 mins to log in, order & pay. Excellent company and service!”

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Posted 4 days ago

“Easy to order and reorder great service very quick delivery would definitely recommend.”

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Posted 4 days ago

“I’ve been ordering from here for a while now can’t fault them I haven’t had a cigarette for three years good value and delivery is excellent”

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Posted 4 days ago

“Very speedy delivery products arrived correctly very happy with my purchase will order from u again”

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Posted 4 days ago

“Easy site to use and prompt service. Reliable”

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Posted 4 days ago

“Good price discount,fast delivery,high range of products , Excellent Information of orders Recommended!”

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Posted 5 days ago

“I have used this service for over 12 months and the service is impeccable. They provide quality goods which are dispatched quickly with a turn around of around 24 hours. I have only once had an issue with an item and after contacting them by email, it was resolved immediately. Trustworthy service and highly recommended”

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Posted 5 days ago

“Lovely product…would certainly buy again. Quick delivery as well”

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Posted 5 days ago

“My orders are quickly delivered, the refillable vapes and quality of the vape liquids are excellent and would not hesitate to recommend them Thank you for the excellent service”

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Posted 6 days ago

“Best service ....so quick!! You get it the next day in the post !! I do prefer postal delivery as it is 100 percent accurate everytime! Great offers and products I don't shop anywhere else !! Love yah E.T.!!”

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Posted 6 days ago

“Cheapest place by long way and free delivery that arrived within 20 hours to city in Scotland well done ET !!”

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Posted 6 days ago

“Excellent company to deal with, orders placed are generally here next working day. Website super easy to navigate. Wide range of products including replacement pods and the top flavours vape juice. I don't order from anywhere else now”

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Posted 1 week ago

“Great Service. Very efficient web site and a good range of products. Extremely quick delivery. What's not to like?”

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Posted 1 week ago

“Great service as ever. Ordered on the bank holiday weekend and package delivered on the Tuesday. Great range of competitively priced products.”

Helpful Report

Posted 1 week ago

The Electric Tobacconist is rated 4.9 based on 34,350 reviews