The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 34,365 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 34,365 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 18th April 2024

667

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a long term customer - because the prices are competitive, there is a large range of products, and delivery is always very quick. Definitely my "go to" company for vaping products.”

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Posted 4 days ago

“I quit ordinary smoking when I bought an IQOS Iluma kit from electronic tobacconist. Closest thing to ordinary smoking, but with less smell, less tar, and no ash! Also order Terea sticks in packs of 10x20 to save even more money, making them less than half the cost of ordinary cigarettes. Thoroughly recommend.”

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Posted 4 days ago

“very very very quick delivery super pleased, prices are great also!”

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Posted 4 days ago

“I particularly liked the easy to use website which contained an excellent range of products. Ordering was simple and email kept me informed with receipt very prompt. Highly recommended”

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Posted 5 days ago

“I was thrilled to know i can get Heets as all the shops don't stock the ones I have .The ordering was simple and arrived so quickly,i have enough at the moment but will certainly be ordering again from you S.J.Hayter”

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Posted 5 days ago

“Great product easy to use and very fast delivery ordered 1 day and got it the following day thank you”

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Posted 5 days ago

“Good value and quick delivery”

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Posted 5 days ago

“Super fast delivery and even when i place my order on a Friday i receive my parcel on a Saturday! Simple and easy to use the website and i can pick and place my order within minutes! Everytime i have a enquiry i get a prompt reply and I'm always satisfied with the end result and that's more important to me than anything else as I'm spending my money here so overall 5stars all the way! Loads of e liquids to choose from so sometimes I'm too spoilt for choice and I'm a picky person lol I'm a regular customer for a reason and I've shopped with alot of other companies for e liquids and I've never had such a good experience like I've had on here and i love it when i get a reply saying no problem at all! I'm taking into account all the places i shop at and that includes my groceries and clothing! This company has far exceeded them all. All i can say is thanks and keep up the good work x”

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Posted 5 days ago

“Have been using Electric Tobacconist for some years I have never had a problem with them I can not fault the service . My order comes the next day free P&P never out of stock web site simple to use plenty of choice . Friend of mine just gave up smoking did not hesitate to recomend ET”

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Posted 5 days ago

“My first order with Electric Tobacconist uk after a couple of bad experiences with other companies. What a refreshing change! The website was easy to navigate and my order arrived promptly with exactly what I ordered! The price was good too.. I will definitely be using them from now on!”

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Posted 5 days ago

“Great delivery service Easy to order But the vapes do not last 700 puffs as stated, nowhere near that many!”

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Posted 6 days ago

“Quick and efficient service”

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Posted 6 days ago

“Delivery on time, excellent service.”

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Posted 6 days ago

“Very helpful. Very quick delivery. Very fair”

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Posted 6 days ago

“Great service easy to use website great value excellent products and free shipping great company”

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Posted 6 days ago

“Great team, loyalty and fast service”

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Posted 6 days ago

“Contact centre very un helpful. Delivery extremely poor.”

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Posted 6 days ago

Hi Usha, thanks for taking the time to leave a review, I am sorry to hear the experience did not meet your expectations. Upon reviewing the correspondence between you and our Customer Support Team, we understand that you requested a change in your delivery method after your order had already been dispatched. Regrettably, once orders leave our warehouse, we are unable to accommodate such requests. Best Regards, ET Team

Posted 4 days ago

“Electric Tobacconist? Well they deliver next day, for free! It's easy to order. They offer a huge product range but don't swamp you with promotional emails. Should you need to phone (unlikely), they answer, are pleasant and helpful. Oh yes, they also offer excellent value.”

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Posted 6 days ago

“After a problem with the courier ( packagegoing awol), I contacted ET and it was resolved within 24 hours. Excellent customer service”

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Posted 6 days ago

“I have been using this company for quite some time now and I`ve got to know it as being very reliable . I would`nt use any other ! It`s a great service and very quick delivery.”

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Posted 6 days ago

The Electric Tobacconist is rated 4.9 based on 34,365 reviews