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electricshop.com Reviews

4.9 Rating 9,973 Reviews

99 %

of reviewers recommend electricshop.com

Company Reviews

4.9

Based on 9,973 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01707 802030

Email:

sales@electricshop.com

Location:

27 The BroadwayDarkes Lane, Potters Bar
Hertfordshire
EN6 2HX

electricshop.com 5 star review on 9th January 2024

electricshop.com 5 star review on 5th January 2024

electricshop.com 5 star review on 31st December 2023

electricshop.com 5 star review on 26th December 2023

Sau Young Chung

electricshop.com 5 star review on 1st December 2023

electricshop.com 5 star review on 8th August 2022

Mrs. Patricia Richards

electricshop.com 5 star review on 31st July 2022

Mr. Tavit Chamasanyan

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item delivered promptly but a tiny item was packaged in a box that was way too big and old and dusty, so much so that I had no idea what I was opening and was a little concerned whilst doing so. All it needed was a small padded envelope. A very strange experience. I have subsquently been contacted by the seller, concerned that this is a negative review and that the packaging is for product safety. I will however, not remove my review, this is not a negative review as the item was received correctly. However, it was still a very strange experience, one I care not to repeat - I should not have ended up with dust everywhere and a load of unrecyclable packaging!!”

Posted 3 weeks ago

“I ordered a washing machine an sadly it arrived cracked an looks like it had tried to be fixed !!! So 3 stars as I was expecting a new machine without damage”

Posted 2 months ago

“I thought I was buying a new radio. But the box had been opened, the electric lead had been unwrapped and it was slightly dusty. I wonder if it was ex-display? The Quick Start Guide (on paper) was not very helpful. I followed its instructions, and when I looked at the available stations, Classic FM was not there. I bought this radio because it was Classic FM‘s first recommendation for DAB+. I spent an hour trying to get it to work. The Pure website was not helpful either: it led me to believe that I needed a software update. I was very disappointed. The next day I was able to speak on the ‘phone to someone at Pure, but he had a thick French accent and it was difficult to understand what he was saying. Eventually I found out that I needed to go to the Menu and find Auto Tune. I wonder if my radio had been auto tuned when it was on display?”

Posted 2 months ago

Good evening Sorry to hear that you had an issue with your recent purchase Having checked all our email & phone communications we have been unable to find any correspondence from you regarding this. Our sales dept would have been more than happy to assist you with this We have also checked and can confirm that the Pure radio you were supplied is a new unit and had never been opened for display etc, it is possible that Pure quality control dept had opened it to add the UK mains adaptor in their European warehouse before it was shipped to us However we will certainly be reporting this to them and would like to apologise to you for any inconvenience or confusion caused In case of any queries please feel free to call us on 01707 802030 during office hours. Regards Ken Customer Service Manager Electricshop

Posted 2 months ago

“I cannot comment yet, as I bought for an Xmas gift”

Posted 4 months ago

“Delighted with the tv BUT less than impressed with the delivery. I asked them to unpack it so I could inspect it but they refused. Your instructions said I should make sure it was undamaged before they left. I'm a pensioner and disabled but they were totally unhelpful.”

Posted 7 months ago

Dear Brione We are delighted to hear you are happy with the TV however we are very sorry to hear that the couriers refused to unpack the TV for you. This is part of our contract with them and we do take these things very seriously. We have now submitted a formal complaint with them to make sure that this issue is not repeated Please accept our sincere apologies for any inconvenience Regards Mark Electricshop

Posted 6 months ago

“The only 2 things negative I can say is my delivery was between 3.30 and 5.30 pm but didn't turn up till 9pm and they didn't bring it to my door for me to check it and give them the pin number, granted my son met them downstairs in my block and bought the item s up but it was more about not being able to check box and give pin number, but apart from that they did ring and apologise for being so late .”

Posted 7 months ago

“No negatives for the shop but has for delivery. Should have been delivered to my house by dpd on 31st my son was in all day said it be there 7p till 8pm yet gets text at 6.30 saying noone home please pickup at pickup point . Was just in from work noone came near the door”

Posted 10 months ago

Good afternooon We are sorry to hear of an issue with delivery of your order via DPD. We have just spoken to DPD and they have advised that this seems to be a delivery driver error. A formal complaint has now also been submitted to to DPD customer service manager at your local depot so that their drivers don't make such mistakes Please accept our sincere apologies for all the inconvenience caused and we hope to serve you again in the near future. If we can be any further assistance please feel free to contact us on 01707 802030 Kind regards Ken Customer Services Electricshop.com

Posted 10 months ago

“Product and excellent delivery were good. Was concerned aboutthe price increase immediately after I placed the order.”

Posted 10 months ago

“not bad works an everything but a couple of marks it.”

Posted 11 months ago

“Missing some of the attachments only got 2.”

Posted 1 year ago

“Great customer service and fast delivery! Unfortunately their delivery company (DPD) tried to deliver two days in a row, someone was waiting at home all day both days to receive and they didn't knock loudly enough or ring the doorbell so the delivery was returned”

Posted 1 year ago

“Ordering process for Soundxtra stand for Bose Soundtouch 20 was straightforward and the item received fairly quickly. The item was a good price. However on opening, damage to the inside of the box suggested it had possibly been opened before. The base of the unit has some bubbling across the front which looks like it could be corrosion under the paint. Decided to just keep the item and fix it later as dont need the hassle. I suspect the item may have been returned before.”

Posted 1 year ago

“Delivery fast and efficient but...I ordered black speakers and they delivered teak effect. Too much hassle to send back so it is what it is.”

Posted 1 year ago

“Very good competitive prices, but a bit slow with delivery”

Posted 2 years ago

“No problem with Electricshop. Delivery people need a shake up. I had a DPD saying my parcel was in the depot and the van would not be in till 11am and we would be give a 1hr slot for delivery. The following morning at 7.31 there was a knocking at the front door ( yes we do have a door bell ) and there was my parcel from Electricshop, On checking my phone there was a message at 7.01am saying Darek would be delivery between 7.28 and 8.28. Not a happy bunny”

Posted 2 years ago

“At the beginning they took payment, which was cancelled due to security issues, that I was not able to see or know, and they send me email accordingly to them which went to spam, so I waited two weeks extra for a tv...”

Posted 3 years ago

“Still waiting for delivery of my headphones.”

Posted 3 years ago

“Denon N10 has three major faults. Am working with electric shop technician to try to fix.”

Posted 3 years ago

“great service but failed to deliver both parcels”

Posted 3 years ago

“Good price. Took 2 weeks to be delivered. Contacted and told to read the small print.”

Posted 3 years ago

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electricshop.com is rated 4.9 based on 9,973 reviews