Electrical World Reviews

Name: Electrical World
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, ,, Enniskillen
Rating: 4.79

4.8 Rating 18,780 Reviews

91 %

of reviewers recommend Electrical World

Company Reviews

Metrics

Info

4.8

Based on 18,780 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Electrical World 5 star review on 11th April 2024

232

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I ended up receiving a damaged parcel. Their customer services were no help whatsoever in fact very belidgerant and obtuse.”

Helpful Report

Posted 7 months ago

“I ordered an RCD and the one I received was faulty. I reported it and was asked to provide photo evidence of the damage. I did so about a week ago but I have heard nothing since. I am very unhappy with this service and I would not be recommending Electrical World to anyone. Pat Ward”

Helpful Report

Posted 7 months ago

“Only received part of order. Still waiting for Rest”

Helpful Report

Posted 7 months ago

“Requested and paid for 1-2 day delivery. Item didn’t arrive for over one week. Have requested a refund and no response at all from company. If you need an item urgently I would look at a more reputable company.”

Helpful Report

Posted 8 months ago

Hi Laura I can see that your email was responded to within 24hrs and we advised we would happily refund you the shipping costs back as we appreciate your order was not delivered within time and you accepted this by responding to our email, Kind Regards Electrical World

Posted 8 months ago

“Old stock, box all dusty and manufactured in 2018”

Helpful Report

Posted 8 months ago

“I was sent a bulb more than double the length of the one I ordered. Not only that, but it was broken. Emailed the company the day of delivery and today marks day 7 of no response”

Helpful Report

Posted 8 months ago

“Terrible customer service”

Helpful Report

Posted 8 months ago

“Ordered a bracket for the TV and was sent the incorrect one. I emailed to highlight the issie and was basically told the one I was sent would do the same job. I had to explain why I ordered the one I did (why I should have to is beyond me) and when it was agreed it was incorrect I was asked to pay postage to return to the UK as the returns policy doesn't cover overseas. They had no problem taking my money for an express delivery overseas. Poor customer experience in general.”

Helpful Report

Posted 9 months ago

Hi Colin Thanks for your review I have taken a look through the email correspondence and I can see that we did send an incorrect item not on purpose, as this is what we have been sent by the manufacturer. We did request you send this back initially and asked to keep postage proof as we would be refunding you in full along with any additional postage, as we are UK based so do not have pre paid labels outside of the UK, so I am sorry to hear you thought you would have to pay postage when we clearly advised we would refund you this. We also note that as a gesture we decided to not hassle you in returning the goods and refunded you in full without any further questions I hope that clears the matter up for you Kind Regards

Posted 9 months ago

“The item was intact but parcel arrived ripped and smashed”

Helpful Report

Posted 10 months ago

“Goods not yet arrived. Why not?”

Helpful Report

Posted 10 months ago

“Paint was all over inside packaging. Leaked and then wrapped to stop it doing it further. Should not have been wrapped and delivered to customer in that state.”

Helpful Report

Posted 1 year ago

“TERRIBLE. Absolutely appalling. Will never order from this company again.”

Helpful Report

Posted 1 year ago

Hello Thank you for your feedback We have provided all the information we have on your delivery and provided tracking, gps and photo proof your order was delivered to your premises, so we are sorry you feel this way. Kind regards Electrical World Team

Posted 1 year ago

“We never received item. It is still with your courier but never dispatched to us. You may want to rethink your shipping company. We are still awaiting our refund.”

Helpful Report

Posted 1 year ago

“Thoroughly shoddy service. Ordered six bags of a particular sort of compost. Was sent something I did not order and only five bags delivered, some split, in very soggy damaged cardboard, with two deliveries, first 3 and then 2 without any mention that they were from Electrical World. All very confusing and unsatisfactory.”

Helpful Report

Posted 1 year ago

“This order was diabolical, I re-ordered another under-unit light as my client wished to extend the one I had previously installed. No problem I thought, just reorder wait a couple of days and hey presto new light installed, thank you, happy client, on my way. NO not the rosy scenario that occurred, on opening my delivery all looked good same box, showing the same contents as already ordered, when opening the second packaging, I was astonished to find nothing more than a standard T4 fluorescent tube, no LED LIGHT, no fittings, and not what I had Ordered and paid for and to make matters worse, all in front of the customer.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review I note that we have responded to your email but we do not appear to have had a reply so it would be difficult for us to resolve otherwise If you would like to get back in touch so we can look in to this for you. Kind regards

Posted 1 year ago

“Some Bulbs are damage. Poor Packaging . Poor Customer Service, doesn't respond to my emails.”

Helpful Report

Posted 1 year ago

“Order arrived damaged. Electrical World are reluctant to replace and instead wants to offer 10% off a faulty product. I've had to request a replacement three times as they only want to offer a discount on a product that is broken and useless. Still in the process of sorting this out but received an email asking for a review. Terrible customer service”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with feedback. We deeply apologise for the trouble you’ve had when ordering and receiving your product. We understand that our offer of 10% of a broken product is not an acceptable resolution. We would like to make things right and provide you with a replacement for your faulty product. Please let us know how we can make this happen for you. We value our customers and appreciate your business. Please let us know what else we can do to improve our service.

Posted 1 year ago

“First time ordering and only half of it arrived had to chase it up and only then was it sent out”

Helpful Report

Posted 1 year ago

“Unfortunately I can’t give you a review at the moment as I haven’t received my purchase as yet. I believe the problem is with the couriers with delivery delays inevitable dou to the various on going strikes. I will be happy to give you a review if and when my purchase arrives, but as it was part of an Xmas box I am very disappointed. Sincerely Anne”

Helpful Report

Posted 1 year ago

“I wasn’t happy with , i was delivered a damaged order”

Helpful Report

Posted 1 year ago

Electrical World is rated 4.8 based on 18,780 reviews