Electrical World Reviews

Name: Electrical World
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, ,, Enniskillen
Rating: 4.79

4.8 Rating 18,779 Reviews

91 %

of reviewers recommend Electrical World

Company Reviews

Metrics

Info

4.8

Based on 18,779 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electrical World:

We are a leading online distributor & wholesaler in four main categories:
-Electrical Supplies & DIY
-Home & Appliances
-Pet Supplies
-Garden & Outdoor

Visit Website

Phone:

2866335045

Email:

sales@electricalworld.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate, ,
Enniskillen
BT74 4EB

Electrical World 5 star review on 11th April 2024

232

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very good box was damaged which i repaired with super glue the cardboard box had no damage which suggests someone changed the box”

Helpful Report

Posted 2 years ago

“order arrived on time no problem. half of the order was wrong, email sent with no reply to customer issue.”

Helpful Report

Posted 2 years ago

Hello Tom Thank you for your review I am afraid we have never received any emails to our customer service team advising us of your issue? can you kindly get in touch so we can resolve for you Thanks Electrical World

Posted 2 years ago

“This is the second time I've been asked to review my purchase. Seeing as I have not received it yet, makes this kind of hard.”

Helpful Report

Posted 2 years ago

“I ordered some R39 reflector bulbs advertised as from a bulb Manufacturer called Bell. I ordered these as they are from a reputable name in the light bulb world. When they arrived the bulbs were a cheap East European make that I had not heard of. I complained as I didnt get what was advertised and what I ordered. I was offered a refund and they would pay return postage. However I chose to keep them and will be interested to see how long they last.”

Helpful Report

Posted 2 years ago

“Ordering was easy, never received my order and when I chased the stock had gone so disappointed to be offered 3 out of 7 ordered. I never leave bad reviews at all but I have had to chase twice now and still waiting for another reply.”

Helpful Report

Posted 2 years ago

Hello Looking in to this for you we can see your order was lost by the courier, we offered to replace the goods or we could refund but we had made you aware we had not complete stock and to give you the option to wait for all stock to be replenished or we could send what we have and refund the remainder of the order we have yet to receive a reply from you Kind regards Electrical World

Posted 2 years ago

“Good arrived on time as expected but was badly damaged. It looked as though damage had been present before it was sent as packaging was more or less intact apart from on bashed corner. would not risk another order with this company.”

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Posted 2 years ago

“Well it would be good if it was working. Delivered last Wednesday 11 August waiting for collection and replacement 19 August 2021”

Helpful Report

Posted 2 years ago

“So far as I am aware my order is still sitting in the local Hermes depot. I have now cancelled this order and my second order has been efficiently delivered by Royal Mail - but I had to pay for express delivery! I have had issues with Hermes before - you follow the tracking but you know full well that if it hasn't moved after a few days you're not going to get it at all. I strongly recommend that you change to another delivery service.”

Helpful Report

Posted 2 years ago

“There are two bolts/screws missing for the handle. I have contacted them and I am still waiting!!!! Cant use the BBQ properly without these.”

Helpful Report

Posted 2 years ago

Hello Roger apologies as we have not received any emails from you? would you mind resending this through to customerservice@electricalworld.com and one of the team will be able to get back to you Kind regards Electrical World

Posted 2 years ago

“Items did not work. Returned items and after 2 weeks contacted them to ask why I have not received a refund. It appears only this prompting ensured I received my refund.”

Helpful Report

Posted 2 years ago

“Sent the wrong item twice. However, the refund process was quick and easy.”

Helpful Report

Posted 2 years ago

“Hi, product was a fair price and correct item arrived fairly promptly. The spreader was missing one of the axle end caps, which I reported by email but to which I've had no reply. Donald & Lisa”

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Posted 2 years ago

“Customer service very polite and prompt but didn't actually get my delivery as Hermes had damaged the parcel. Would I shop with them again.. Not if they use Hermes as their courier.”

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Posted 2 years ago

“picture not as goods received”

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Posted 2 years ago

“I had ordered 40 x GU 35w bulbs but when the package arrived 2 of the bulbs were broken even though the bulbs were in individual boxes with protection added in the main box, the bulbs were obviously not checked before they were shipped, disappointed.”

Helpful Report

Posted 2 years ago

“We would love to write a review when we receive the merchandise. It's bee on order since 04/10/2011 and we have not received it. The company claims it has been shipped.”

Helpful Report

Posted 2 years ago

“Shipping was fast, but the item I received was not in working order.”

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Posted 2 years ago

“wrong size”

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Posted 3 years ago

“Hermes delivered to the item to the wrong house. Whilst this is the courier not Electrical World, Electrical World response was poor. It took about 10 days of emails backwards and forwards to finally get a refund. There was constant "can you wait for another couple of days" or "we are trying to talk to our courier". They should have been refunded immediately and not wait. Poor customer service. Won't be recommending Electrical World to anyone.”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback On looking in to this for you I note you initially asked us to follow this up with Hermes for you as you had acknowledged that the courier was at fault for delivering to an incorrect address, we did advise you of the exact co- ordinates of where this had been delivered to which appeared to be two house up from your address (it would appear the order was delivered to a neighbour as you were not home) You had stated you were unwilling to to collect this from your neighbour which we do appreciate although there had been an attempted delivery , after the initial process of following this up as yo requested us to do and then requesting if you could collect the delivery only then did you request a refund which we happily obliged on, So we are very sorry to hear that you wont be recommending us as we did everything you had requested of us Kind regards Electrical World

Posted 2 years ago

“Parcel was diverted by Royal Mail a blub was out of its packet and a second blub didn't work good job it was nor expensive won't reorder.”

Helpful Report

Posted 3 years ago

Hello Paul Sorry to hear about your problem we have sent you an email via our customer service team but we unfortunately have had no response so we have been unable to follow up further for you I am afraid Kind regards Electrical World

Posted 2 years ago

Electrical World is rated 4.8 based on 18,779 reviews