Electrical Direct Store Reviews

4.37 Rating 73 Reviews
85 %
of reviewers recommend Electrical Direct Store
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About Electrical Direct Store:

The Electrical Direct Store began trading in late 2013 in order to combine the knowledge and customer service formed form over 25 years in traditional electrical wholesaling with the convenience and availability of the internet platform. Our aim is to attract a wide range of consumer customers as well as electrical and building contractors.

We welcome feedback from all quarters and will consider any suggestions for additional ranges to be added to our extensive stock profile.

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01227 710819



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Anonymous  // 01/01/2019
I purchased a fragile item recently (thin strip light) but despite it being well packaged was received in two pieces. Sent a photo with my complaint twice by e-mail but as yet- no response. This was about two months ago. Very poor service when things go wrong.
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Posted 1 month ago
no one answers the phone we paid for delivery 1 to 2 day week later and its still not here not great.
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Posted 1 year ago
I ordered 2 hand dryers and one does not work I have left messages and emailed and had no response from anyone, but you manage to keep sending me an email to ask for a review my company could have put a lot of sales in your direction this was a dummy run and failed miserably
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Posted 5 years ago
I have not received my order over a week now. So what review do you want from me?
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Posted 5 years ago
Returns team is awful
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Posted 5 years ago
Ordered a consumer unit for next day delivery , the next day I got an email saying it was ready for dispatch , I tried to find a number to call but couldn't , so I sent at least 3 emails saying please call me . Nothing I also emailed saying as I need this for a job tomorrow could you change delivery address please as its going to be a day late and I need it . Never had a response !!! It came too late for my job and I needed to buy another one to get the job done . No reply to emails !!! Very very poor service
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Posted 5 years ago
Ordered item, had email to confirm purchase then a further email to confirm item had been dispatched Unfortunately a subsequent email then states that the item ordered was no longer available and could not be found, to which a further email then says that the item had been found and could be dispatched! All this after the email confining the dispatch of my item.. Total disorganisatIn and very dissatisfied
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Posted 5 years ago
Electrical Direct Store is rated 4.37 based on 73 reviews