Name: Somerset Bridge Limited
Rating: 3.43

“Tom seems like a genius nice person. At a time where I was close to crisis, Tom was genuinely concerned and was very happy to listen and offer some excellent advice. My knowledge of cars is minimal to say the least and having someone who could have offered the minimum, offered me the most help I've experienced all day, nothing seemed too much, even when I started to cry. Tom is an amazing asset to you and would like him to receive some sort of accommodation for his wonderful help. Thank you Tom.”

Helpful Report

Posted 11 months ago

Dear Mr Baker, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 11 months ago

“Tom was excellent. Very professional and patient and extremely helpful.”

Helpful Report

Posted 11 months ago

Dear Mr Ghani, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 11 months ago

“Tom dealt with me in a fantastic manner explaining everything clear making the whole matter a lot easier to deal with.”

Helpful Report

Posted 11 months ago

Dear Mr Binns, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 11 months ago

“Very nice advisor who talked me through everything I needed to know.”

Helpful Report

Posted 11 months ago

Dear Victoria Hawker, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 11 months ago

“tom was the best customer service agent i have ever dealt with in any industry he should be advised how helpful he was and had he helped me massively i appreciate he is only doing his job but u don’t get this level of a excellent service much these days please give this guy a day off or pay rise thanks very much tom”

Helpful Report

Posted 1 year ago

Dear Mr McCardle, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Very helpfull and put me at ease with the claim thank you”

Helpful Report

Posted 1 year ago

Dear Mr Young, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Tom, was very helpful and made what could have been a stressful situation very easy. What an excellent service.”

Helpful Report

Posted 1 year ago

Hello Mr Mcentee, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Very helpful and provide the complete and right information regarding what will happen next. Really appreciate the help.”

Helpful Report

Posted 1 year ago

Dear Mr Mirza Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Spoke to Nathan regarding an incident that happened earlier today and he were very helpful and understanding and sent me the relevant emails to deal with my third party claim, as I were not at fault. Thankyou Nathan. Regards Elisha”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agent – we strive to provide excellent customer service at all times and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Very humble person and very experience person I personally give them 5 🌟”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“I'm very happy 😊 to talk with your friendly And full skills customer Advisor The one who cared very much, despite his other colleagues, did not care.”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Excellent service. Very courteous and efficient with a smile.”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and we are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Very calm and collective”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant team and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Charlene grime the claims department was lovely and very helpful”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to always provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that your positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Very helpful from the beginning of the phone call to the end .Well explained everything and all the process that will follow.”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had a good experience with us. I will ensure that your positive feedback is passed on to the relevant team! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Thank you for help Nathan. Respectfully and response person I am happy with your service. Thank you”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for your comments regarding your experience – we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Excellent service!”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we are pleased to hear that you have had such a good experience with us. We will be sure to pass on your comment to the relevant team and their manager. If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Paul was absolutely brilliant, patient and so reassuring. I felt listened to and all my questions were answered and he took the time to explain all the options and everything in details. Brilliant customer service and such easy communication.”

Helpful Report

Posted 1 year ago

Hello Laila, Thank you very much for taking the time and providing feedback about your experience in speaking to our agents – we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience. I will ensure that the positive feedback is passed on to the agent and their manager! If you do need any further assistance, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“Tom reassured me that it’s gonna be ok this approach settled me as I was anxious about next steps. Thanks Tom”

Helpful Report

Posted 1 year ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago

“I strongly recommended that you avoid using this company. The service they provide is terrible and the staff are very rude. Promise numerous call backs to which they never do and when you call and finally get through they claim you're a liar. Service they have provided me while still taking the monthly direct debit is nothing short of horrendous. I've now been waiting 6 weeks to get my car repaired and it's still sat on my drive. No one cares and to be told that it's just how it is was nothing short of an embarrassment. Stay away from this company!!!”

Helpful Report

Posted 1 year ago

Hello, Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance. We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself. You can contact us on 03448409515. Alternatively if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Somerset Bridge Limited Reviews