Name: Somerset Bridge Limited
Rating: 3.40

“Tom was excellent with a nice clear voice on the line . He handled the call very well and put me at ease with situation. I have never had to do this before and was a bit nervous but all OK after dealing with you as a company. Thank you”

Helpful Report

Posted 10 months ago

Dear Mr Pearson, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 9 months ago

“Tom was brilliant! Caring and extremely helpful”

Helpful Report

Posted 10 months ago

Dear Ms. Moulds, Thank you very much for providing feedback on both here and Trust Pilot about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 9 months ago

“Jess was excellent very polite extremely knowledge and helpful amazing service”

Helpful Report

Posted 10 months ago

Dear Mr Carmichael, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 9 months ago

“Charlene was very supportive and understanding on my first first call. Very informative and went through everything”

Helpful Report

Posted 10 months ago

Dear Mr Cosser, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 9 months ago

“Excellent customer service, Jess was very helpful and understanding and put me at ease. She explained everything very clearly and also found out the correct information when she was unsure and provided me with the best options in order to resolve my queries.”

Helpful Report

Posted 10 months ago

Dear Mrs Begum, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 9 months ago

“The operator who i spoke with was very helpful, informative and guided me through this process as like other people its not a normal day acurrence, Thank you :)”

Helpful Report

Posted 10 months ago

Dear Customer, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 10 months ago

“Very kind and helpful. Thank you. Its much appreciated.”

Helpful Report

Posted 10 months ago

Dear Customer, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 10 months ago

“Charlene was amazing! The service provided was absolutely brilliant and helpful. Charlene was polite and very informative through the call and was very professional. I would absolutely recommend this colleague for a raise as they are doing a fantastic job. Thanks for all your help.”

Helpful Report

Posted 10 months ago

Dear Mr Meah, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 10 months ago

“Tom was beyond helpful! Answered all my questions, kept my mind at ease as I was really upset over me crashing. Brilliant service more people need to take a leaf out of toms book!”

Helpful Report

Posted 10 months ago

Dear Miss Connor, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 10 months ago

“Agent Tom was friendly and easy to deal with and gave me clear options.”

Helpful Report

Posted 10 months ago

Dear Mr Pema, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 10 months ago

“Very good customer service and effective communication. As my request was done in a timely manner”

Helpful Report

Posted 10 months ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 10 months ago

“I've never had an accident till last month and never knew how it works in regards to claim process. I was told step by step how and what to do and how it works, Clear and concise. Very thorough too. Customer service was impeccable and just too perfect.”

Helpful Report

Posted 10 months ago

Dear Mr Shakir, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 10 months ago

“Vikki was most helpful and explained everything perfectly”

Helpful Report

Posted 10 months ago

Hello Mr Scott, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 10 months ago

“Tom was really helpful for my first accident today! Reassured me in everything I should do and calmed me down. Very helpful!”

Helpful Report

Posted 10 months ago

Hello Miss Mcgreavy, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 10 months ago

“I thing this company supposed to have persons as Linda Bell working there.It was absolutely a pleasure to dill with her.short information on time and only the right ones..very helpful especially when you dill with people who have language barriers. Thank you Linda for solving our issue..if I can just add there us a guy who answers the phone..He need a big upgrade..is not a UK board you work on..Very unpleasant person,but after passing this rasistic person you get true a nice ones like Linda..”

Helpful Report

Posted 10 months ago

Dear Customer, We thank you for your kind words and your excellent rating of Somerset Bridge Limited. It is wonderful to hear that Linda Bell was a pleasure to work with provided helpful information quickly and accurately and we will ensure that she receives this feedback. We apologise if you encountered any concerns in contacting us. Feedback will be provided to the relevant department regarding this. We strive to provide excellent customer service at all times. Thank you again for your review. Somerset Bridge Limited.

Posted 10 months ago

“Vikki was very knowledgeable and professional and even helped me with technical difficulties”

Helpful Report

Posted 10 months ago

Dear Mr Turner, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 10 months ago

“Excellent help from Tom today, he was very friendly, easy to deal with and explained everything very clearly and just generally was pleasant to talk to!”

Helpful Report

Posted 10 months ago

Dear Mr Coles, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 10 months ago

“Excellent customer service”

Helpful Report

Posted 10 months ago

“Tom seems like a genius nice person. At a time where I was close to crisis, Tom was genuinely concerned and was very happy to listen and offer some excellent advice. My knowledge of cars is minimal to say the least and having someone who could have offered the minimum, offered me the most help I've experienced all day, nothing seemed too much, even when I started to cry. Tom is an amazing asset to you and would like him to receive some sort of accommodation for his wonderful help. Thank you Tom.”

Helpful Report

Posted 11 months ago

Dear Mr Baker, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 11 months ago

“Tom was excellent. Very professional and patient and extremely helpful.”

Helpful Report

Posted 11 months ago

Dear Mr Ghani, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 11 months ago


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Somerset Bridge Limited Reviews