This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
Eldon Insurance Services
"TOTAL SCAM GoSkippy / Eldon Insurance / Debenhams Car insurance is a SCAM!!! I had my insurance with them for 21 days. Paid £157 upfront, £75 deposit and £75 first months premium. Cancelled the insurance on the 21st day and now they want to charge me another £120 to cancel the insurance. Thats £270 to cancel my insurance which I held for 21 days. Tried to speak to a manager but was told there are no managers, none of the staff is helpful, nor do they know what they are doing. Was told "goskippy is a business and we are here to make money and that I'd still have to pay all these charges even if the policy lasted the whole 12 months". Literally a ripoff. I don't understand how is it that these scam companies are allowed to continue to trade. SCAM SCAM SCAM. Beware do not be fooled by their low premiums on any comparison site!!! ABSOLUTE SCAM"
"they are the shittest insurance compnay all their staff are rude and have no manners i nearly died and they forced me to pay for a car that was written off until the end of the agreement i hope they become insolvent"
"No service at all, just an excuse to devaluate your claim. No courtesy car, will be 6 days without any vehicle. No communication with broker, Eldon, garage, customer. When your stressed or injured following an accident you have to ring them. They will be to busy to answer you call to claim. They will drag their feet. When they finally return your call it will be taken over to the next day. They want original letters of proof sent via recorded delivery, before any repairs are authorised. The garages contracted don’t answer their phones either, but call to ask where the vehicle had been recovered to, avoided question of courtesy car."
"Had accident Wednesday, I’m still without a courtesy car all over the bank holiday weekend. They wanted to check everything to not pay I guess. They use garages that never answer their phones and the garage had to ring me to ask where the vehicle had been towed to? No communication between the broker, insurance company or the garages. Took a few hours to answer my call as I attempted to make a claim. Then sent me a generic letter requiring all my keys, driving license, lease documents, original purchase price documents,
Which they wanted recorded delivery. Yet still no car to go anywhere. Without car for 6 days, will wait to see if any response on a Tuesday, the 7th day. The company will find any excuse to not pay out. Been advised to go for reputable companies in future, the banks, post office, supermarkets, Direct Line etc."
"If I could give a minus score I would. Passed from pillar to post, staff who read scripts and have less empathy than a dead slug. This bunch of idiots hide behind a front if insurance companies and it would appear to me their to,e is to make your claim as difficult as possible in the hope you will give up. If you hear Eldon Insurance Services abandon hope"
"Policy number: BSPC7070017657
Great customer service
Expedited claim process time and settlement time"