Eggshell Reviews

Name: Eggshell
Address: 4 The Quoin Estate, 73 Marlborough Road, Lancing, East Sussex
Rating: 4.25

4.3 Rating 974 Reviews

82 %

of reviewers recommend Eggshell

Company Reviews

Product Reviews

Metrics

4.3

Based on 974 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Eggshell 5 star review on 23rd April 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi It arrived but was too small, told them and we would purchase a larger one as this one too small for a large rabbit ,paying more money.Told to send it back at our expense .Phoned up to say we are ordering another could not just swop ,we paying more money.Spoke to a manage who said it was our mistake,we accept that but in our defence the measurement on the advert led us to believe it as bigger,the manager put the phone DOWN on me .Theres another diagrams which shows the measurements but the total measurements including overhang of the roof .so the inside is 100 mm short on the measurementson me,very rude manager not helping ,no trust ,very poor”

Helpful Report

Posted 6 years ago

“After buying what we thought was supposed to be a good quality coop things went down hill. The quality of the finish is shocking. Most of the finishing lines aren't straight, making it difficult to make it secure. Then after minimal use we lifted the roof and it fell off. The screws and thickness of the wood are not up to the demands placed on the coop. After only having it for 2 weeks we are now looking at purchasing one from somewhere else in the hope that it will last a little longer than 2 weeks. A lot of money wasted. I hope this doesn't happen to anyone else as now we have to find a way to rehome 10 chickens until we find the money to sort another coop out. Disappointed doesn't cut it.”

Helpful Report

Posted 6 years ago

“The hen house was delivered next day, I agree with other customers that there was no contact from the company or courier regarding delivery but this wasn't a problem. The problems started when we came to assemble the house. There was no part J, which was the initial part to fix, I assume this is rubber feet for the house. We then couldn't assemble the side panels without a mallet to bash the screws into the predrilled holes at an angle. The roof panel hinges were on the wrong way round so needed to be removed then refitted. The roof does not close flush so we've had to put roof felting on, and there are small gaps round the sides. The "removable bottom tray" will never come out without dismantling the whole house. The run won't fit flush to the house, especially now we've fixed the chickenguard above the door, which was allegedly compatible. At each step it took some time to work out it was the product that was wrong, rather than our understanding of the instructions, so the whole build took many hours. I contacted eggshell who suggested I was either lying or incompetent "We find it strange that you encountered such problems as we have been selling these for 10 years and no one had problems assembling it. We can provide you with hundreds of satisfied customer and pictures of their constructions of the house and the run attached." Read on in these reviews and you'll see we are not the only customers to have problems, and not the only ones to have poor customer service. Only buy from them if you are prepared to spend the time to make a poor quality product from a company with no respect for their customers.”

Helpful Report

Posted 6 years ago

“extravagant shipping costs even when spending well over £100 courier geography incorrect, Aberdeenshire is not Highlands or Islands!”

Helpful Report

Posted 6 years ago

Please cotact us on 01903 756 133 for a better quote

Posted 6 years ago

“After having to buy drill bits to drill holes, having damaged parts, miss cut parts which in turn broke the roof. I obviously complained only to be fobbed off then lied too. Called and arranged a delivery of bad parts only to not receive anything. Worst customer services I've experienced for a long time. Took weeks for them to send out the parts i needed for the new parts to be damaged by the original fault! I still have a broken/damaged coop that would have been returned if I hadn't ordered hens for the following day. Disgusting actions .. was offered a 'gesture of good will' and guess what? Never got that either. Buyer BEWARE”

Helpful Report

Posted 8 years ago

“Product very good but paid far too much over the top 119.00 pound every other site we paid 174.00 when spoke to a person he told me it went in the sale the morning I rung up did not think it was a good reason I think I was just coned will never use this site again Once again chicken coop good quality”

Helpful Report

Posted 8 years ago

“I would like a refund on this very flimsy hen house.”

Helpful Report

Posted 8 years ago

“Hi, I am still awaiting delivery of my chicken coup and run. The agreed day of delivery was yesterday (Wednesday) I have chased this up my phone and email and still no response?”

Helpful Report

Posted 9 years ago

Eggshell is rated 4.3 based on 974 reviews