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EFlorist Reviews

3.7 Rating 12,291 Reviews

67 %

of reviewers recommend EFlorist

Company Reviews

3.7

Based on 12,291 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

Read EFlorist Reviews

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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EFlorist 1 star review on 10th April 2024

EFlorist 1 star review on 31st March 2024

EFlorist 1 star review on 31st March 2024

EFlorist 1 star review on 19th March 2024

EFlorist 1 star review on 17th March 2024

EFlorist 1 star review on 10th March 2024

EFlorist 1 star review on 10th March 2024

806

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you order on line you know that what you actually receive will be slightly different from the image online. But with EFlorist, what we got was nothing like what we ordered. We ordered some bright colourful flowers that were supposed to be presented in a pouch of water…..what we got was a lot of green foliage with a small number of flowers wrapped in brown paper. I was hoping the gift would arrive at my wife’s work and she could place it on her desk……not a chance with what was delivered. And when I raised it with customer services, they weren’t interested. Won’t be using them again”

Posted 5 hours ago

“What I ordered and what was delivered were two completely different bunches. The picture they used to advertise looked like a £40 bunch so I was happy to pay. The ones that were delivered looked like they cost £8. The customer service is disgusting. Please do not use! You would be better off going to Tesco and buying a £15 bunch. Awful company to deal with.”

EFlorist 1 star review on 10th April 2024

Posted 1 week ago

“Disgraceful service. Conflicting delivery messages, one saying attempted delivery and another saying delivery delayed. At the timeout writing this the flowers seem to have disappeared. I’m left to wondering the flowers do appear, what condition they’re likely to be in.”

Posted 1 week ago

“Flowers and basket ordered look nothing like what advertised!complained and this is the reply I got”Having reviewed the photograph you have been kind enough to provide, we are pleased to see that these flowers are fresh, have met the colour scheme of the advertised product, and are to value.Unfortunately, on this occasion, we are unable to pursue your complaint.”paid £34.99 in the sale and with bluelight discount and paid £5.99 delivery!images are what are advertised and what I recieved!”

EFlorist 1 star review on 31st March 2024

EFlorist 1 star review on 31st March 2024

Posted 2 weeks ago

“I’m very happy after seeing the flowers I sent , they’re beautiful, thank you !!”

Posted 2 weeks ago

“I have a message saying the packaging has been damaged and delivery address is lost but another email tells me to track but it’s wrong all round in a 3rd message it won’t react to sender so I can’t get my ordered flowers to my friend”

Posted 3 weeks ago

“Mother's Day flowers never arrived. Mother's Day ruined and she's still not speaking to me. Luckily they refunded my money but the decent thing would have been to offer something extra as an apology.”

Posted 3 weeks ago

“I would never us this company again ripped off £50 out of pocket for a 2.50 bunch x2 got yesterday today there dead cannot get hold of company I would of been better going to Tescos or a flower store pls do not order from this company your be ripped off”

Posted 3 weeks ago

“The flowers I received were nothing like what I ordered, very disappointed. Customers services were unhelpful and just sent out a generic apology email. You’re better off going to a garage forecourt. Don’t go anywhere near eflorist.”

EFlorist 1 star review on 19th March 2024

Posted 4 weeks ago

“Misleading marketing. Poor value for money. A £5.00 bunch of flowers at best, charged, at a reduced special price? imagine if pay the stated £35 , would have been even more hacked off! No chocolates included. 6 stems of flowers , total cost £35.00. No customer service as such, and a discount of 15% off next order, which I most certainly won't be placing.”

Posted 4 weeks ago

“Paid extra to arrive on Mother’s Day but arrived on wrong day. Wouldn’t refund the £8 extra paid. To be far the flowers were nice and I think we were very lucky having read all the other really poor reviews. I would Avoid using this company as such poor customer service.”

Posted 1 month ago

“AVOID this COMPANY! We booked a bouquet of flowers to my mother in law one day before mother's day, paid extra money for delivery on the mother's day and they not also delivered 2 days late, but with a bouquet with less flowers as much worse than the photos. We tried to contacting them but it is impossible. We had the worse experience buying flowers ever. Don't trust on them and avoid at all cost!”

EFlorist 1 star review on 17th March 2024

Posted 1 month ago

“Their offerings are matched only by their customer Service absolutely terrible. Paid €86.96 for a Mothers Day Flowers, A balloon, A bottle of Prosecco. Seemingly the flowers were upgraded and included free chocolates yippie!!. The (upgraded) flowers contained 7 Lilly and 4 roses. The balloon did not arrive The Bottle of Prosecco arrived smashed The free chocolates were fine (all 3 of them) Sent Customer service an email with photos , then then emailed me back asking me for photos of the flowers (typical non read email response) Resent email - then they asked me for another photo of the flowers!!! Resent email again - got an email back offer me a choice of 2 bouquets for the inconvience caused!!! Not that i would have taken them but one of the two choices is not available so basically shoving a bouquet of flowers of their choosing down my throat. I wont be satisified until i get my money back. First and last time I will order of these lot and will continue to post this review every day. STAY AWAY FROM THESE!”

Posted 1 month ago

“Ordered for Mother’s Day and wow I’ve never seen something so bad. Flowers arrived already dead. Nothing like the photo. Ordered a small greeting card to come with it and it came with no envelope and covered in brown stuff. Sent a complaint email and got a reply saying they will send out new flowers which I pick from the 2 below which ones. I picked the sunflowers. Let’s just say that is not what I received. Shock they are already dead after not even having them for 24 hours.”

Posted 1 month ago

“Do not use this company, ordered flowers for Mother’s Day and they never arrived. Ruined the day. Never heard from them after sending lots of emails. DO NOT USE. AVOID.”

Posted 1 month ago

“My daughter ordered flowers for Mothers Day. On the Friday she had an email saying out for delivery bt Amazon? (she booked for a Saturday delivery) followed by an email shortly afterwards saying the order was cancelled. No phone number to contact eflorist - clearly they do not want to make themselves 'available'. After raising a ticket for a refund on their system and waiting 2 days for a reply they tell us we should chase the courier! Come on E-florist - take some responsibility. Its not for your customers to sort your problems out.”

Posted 1 month ago

“Payment taken, No Flowers, no response - just a series of dead end phone lines A scam”

Posted 1 month ago

“Mother’s Day Flowers didn’t arrive despite being ordered for delivery the day before. Awful service. It took 3 days to get a response and my elderly Mother in law was left thinking no one cared on Mothers Day! Shocking!!”

Posted 1 month ago

“I placed an order for flowers on behalf of my son so he could give these on Mothers Day. I paid for delivery on Sunday. Minutes after placing my order online, I noticed a spelling mistake on the message my son wanted to include. I contacted this company immediately asking for the message to be amended only to receive a rude and unhelpful email from Sophie telling me that it was too late to amend the order!! I then received another email telling me my order was to be delivered on Saturday, not Sunday. I contact this company again asking for the delivery to be changed or cancelled as a Saturday delivery was not acceptable. This time, I received another rude and unprofessional email from Amy telling me I could not cancel the order. Stay away from this company as they offer the worst customer service I have ever come across online.”

Posted 1 month ago

“Hello my order was not delivered There is no way of contacting you even after raising a ticket. You have no customer service number that actually works. I find your company experience extremely unprofessional and very disappointing after nearly spending £50 on flowers that were not delivered. You have stolen my money from me and have fallen short of your ‘guarantee delivery’ which was paid for extra for a special day for Mother’s Day GUARANTEED DELIVERY !!! You have not contacted me nor sent any update email correspondence. So in short what is your company going to do about this??”

Posted 1 month ago

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EFlorist is rated 3.7 based on 12,291 reviews